Reviews of Kyriad Caen Sud 3 stars
Porte D'espagne, 698 Route De Falaise, Caen, 14123 Ifs, France
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewHad to wait at reception a little while, probably not enough staff.
Mould all around the shower, can be a health hazard with the spores you inhale. Stained carpets.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewHotel is oldfashioned, stained carpets, like from years ago, lamps that flicker in the hallway. Dirty Floors.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewthe staff was the only plus
Room 07, it was impossible to be there, everything in the room was saturated with cigarette smoke. Room 09 was with friends - the same story + a huge spider in the room. In room 07 we were limited to some small jumping insects. But this is also not normal. All in number is very old.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewClose to the motorway and close to Caen central
Could do with updating a little but otherwise excellent.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewWe had no temperature control - we couldn’t even get cold water in our room. It was dirty, furniture was broken, and even the cot for our baby was faulty. We got up early to leave as quickly as we could.
Hello. We are truly sorry to read about your experience and to hear that your stay did not meet your expectations. The issues you mentioned – no temperature control, no access to cold water, lack of cleanliness, broken furniture, and a defective baby bed – do not reflect our usual standards of comfort and quality. Please be assured that we take your feedback very seriously and our team will investigate and address these points immediately to prevent this from happening again. We sincerely apologize for the inconvenience and for the fact that you felt the need to leave earlier than planned. If you wish, we would be happy to discuss this directly with you in order to find a way to make up for this unfortunate experience. You can reach us at [email address] or [phone number]. Kind regards, The Kyriad Team
Hello. We are truly sorry to read about your experience and to hear that your stay did not meet your expectations. The issues you mentioned – no temperature control, no access to cold water, lack of cleanliness, broken furniture, and a defe… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewDirect access to the main Caen peripherique. Family room had a separate room for the kids with 2 beds.
Some traffic noise during the night from the highway. Bathroom was very small, toilet seat was not properly secured.
Hello, Thank you for sharing your feedback. We are glad you appreciated our location with direct access to the Caen ring road and the separate children’s room in the family accommodation. We are sorry to hear that you experienced some traffic noise during the night and that the bathroom size and toilet seat did not meet your expectations. Please be assured that we will have our maintenance team address the toilet seat issue promptly. We appreciate your comments, as they help us improve our guests’ experience. Kind regards, The Kyriad Team
Hello, Thank you for sharing your feedback. We are glad you appreciated our location with direct access to the Caen ring road and the separate children’s room in the family accommodation. We are sorry to hear that you experienced some traf… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClean, friendly, reception open 24 hrs, quiet, easy parking, we've stayed here many times, just an overnight stop on our journey & it's fine
The washbasin is badly designed, it's too high & the water splashes everywhere
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGood location for the ferry. Staff were very nice.
Nothing to note
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewEasy location to find
Bathroom smelt and room very small with no storage or facilities to make tea etc
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGood location, easy to find. Plenty of parking. All night desk staff. Comfortable, quiet room
Thank you very much for your positive feedback! We're delighted to hear that you enjoyed the location, ample parking, the availability of our staff throughout the night, as well as the comfort and quietness of the room. Your satisfaction is our top priority, and we look forward to welcoming you again soon!
Thank you very much for your positive feedback! We're delighted to hear that you enjoyed the location, ample parking, the availability of our staff throughout the night, as well as the comfort and quietness of the room. Your satisfactio… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewonly the location
it's too expensive, very poor value for the money. The room had nothing special
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewNothing. Th hotel had no record of my reservation and was full, so unable to offer me accommodation. \I am in dispute with Booking.com for a full refund since I paid in advance.
Nothing. Th hotel had no record of my reservation and was full, so unable to offer me accommodation. \I am in dispute with Booking.com for a full refund since I paid in advance.
Hello, We're truly sorry for the situation you experienced. Please accept our sincere apologies for the inconvenience caused upon your arrival. It is very concerning to hear that your reservation was not found and that we were unable to accommodate you as planned. This type of issue is certainly not the experience we aim to offer, and we understand how frustrating this must have been — especially after paying in advance. We are cooperating fully with Booking.com to clarify the matter and support your request for a full refund. Again, we deeply regret this incident and hope it will be resolved quickly for you. Best regards, Kyriad
Hello, We're truly sorry for the situation you experienced. Please accept our sincere apologies for the inconvenience caused upon your arrival. It is very concerning to hear that your reservation was not found and that we were unable t… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewEasy to find near highway. Good beds. Nice staff
Some small adjustments, remove old carpets, paint windows.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewBed and pillows were OK breakfast was good good location
The room was very tired. Tile off the bath showing years of dust and dirt covered in cobwebs. The room was filthy. The telephone was disgusting. Explained to reception. They looked at the room, shrugged their shoulders, and said all the rooms were like that. Do you want to check out? At 9 pm after a day on the road. We weren't able to get another room. This wasn't an option for us. No apology at all their customer service was appalling. It's was not a happy experience. I would not recommend this hotel at all.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewStaff very obliging, and plenty of parking, as we had a car and trailer - very convenient
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewThe room & bed, tv was v good
The toilet didn't flush, that was a big problem & we can't turn off the air conditioning
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewLocation
I paid for the hotel via booking.com and the hotel then charged me again resulting in bank charges, exchange rate fees and then would not reply to my messages. I had to contact the hotel's head office and the booking.com customer services to try and get resolved.
Dear Sir, Following the issue that occurred with your reservation, a double booking was made in the system. The full amount was refunded to your account in less than 24 hours. We sincerely apologize for this situation, which was beyond our control. However, I would like to emphasize once again that as soon as we received your message indicating that the amount had been debited, we immediately processed a full refund to your account via instant payment—regardless of the usual refund timeframe. We hope you will forgive us and understand that this error was purely a technical issue and was not related to the hotel itself. Wishing you all the very best. With kind regards and respect
Dear Sir, Following the issue that occurred with your reservation, a double booking was made in the system. The full amount was refunded to your account in less than 24 hours. We sincerely apologize for this situation, which was beyond ou… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewHotel was in a good location with plenty of outlets near by. Room was a decent size,
No remote in the room for the TV so it couldn't be used. I had 3 payments taken from card by the hotel for over £320 which I am still trying to find out what they charged me for but have still not had a reply from them. I have tried to contact their head office.
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewNice place with good facilities Helpful staff and free parking
Sound of traffic outside
We sincerely thank you for your positive feedback. We are delighted to hear that you appreciated the quality of our facilities, the helpfulness of our staff, and the convenience of our free parking. We also take note of your comment regarding the noise from outside traffic. Please be assured that we are continuously working to improve the comfort of our guests, and we are currently exploring possible solutions to minimize this inconvenience. We look forward to welcoming you again very soon. Kind regards,
We sincerely thank you for your positive feedback. We are delighted to hear that you appreciated the quality of our facilities, the helpfulness of our staff, and the convenience of our free parking. We also take note of your comment regard… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewIt's located just out of highway so location is plus, McD is just across the street. also many supermarket in close vicinity.
Room and bathroom has bad smell, and there were some molds developed on the slanted windows
Dear Sir/Madam, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the convenient location of our hotel, close to the highway and amenities. We are truly sorry that your stay was not entirely satisfactory. The unpleasant odor in the room and bathroom, as well as the presence of mold, are unacceptable and do not reflect the high standards we aim to offer our guests. Please be assured that your comments have been immediately forwarded to our housekeeping team for prompt action. We hope to have the opportunity to welcome you again, under better conditions, and to provide you with a more comfortable stay. Kind regards,
Dear Sir/Madam, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated the convenient location of our hotel, close to the highway and amenities. We are truly sorry that your stay was not enti… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewClean and welcoming staff. Good value, perfect location close to the highway for travelers.
The hallways were dark, that was initially off putting. But then I found the light switch.
Hello, Thank you very much for your detailed feedback. We are pleased to hear that you appreciated the cleanliness, the warm welcome from our team, as well as our convenient location, and that you found our value for money to your satisfaction. We have duly noted your comment regarding the corridor lighting and will work to improve accessibility for greater comfort. We look forward to welcoming you again on a future stay! Kind regards,
Hello, Thank you very much for your detailed feedback. We are pleased to hear that you appreciated the cleanliness, the warm welcome from our team, as well as our convenient location, and that you found our value for money to your satisfa… Show more