Reviews of Hôtel L'Incomparable Aix-Les-Bains 5 stars
70 chemin de belledonne, 73100 Tresserve, France
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewIt was very comfortable and the staff was amazingly friendly even with my toddler
Reviewed: 10 October 2024 · Stayed in September 2024
Verified reviewVery cozy chalet like ambience of the room with a beutiful view. Superb restaurant!
Natalia, It was an absolute pleasure to welcome you. Thank you for your kind words. We look forward to to having you with us again soon! and a very happy birthday to Mister once again! Céline
Reviewed: 18 September 2024 · Stayed in September 2024
Verified reviewReviewed: 18 August 2024 · Stayed in August 2024
Verified reviewBeautiful setting, lovely gardens, fantastic pools and spa. Generous sized rooms
You need to make sure you book the restaurant well in advance if you want to eat at the hotel as it was fully booked both nights that we were staying which was a little frustrating.
Reviewed: 14 May 2024 · Stayed in May 2024
Verified reviewReviewed: 29 April 2024 · Stayed in April 2024
Verified reviewThe hotel building is beautiful, with well kept gardens and a view across the lake. The bedroom and bathroom were spacious and clean. There are EV charging points available. They accept dogs.
The food was disappointing, a plate of limp salad leaves if you are vegetarian and the other two dishes had to be returned to the kitchen, both cold and undercooked. The staff, whilst polite and friendly, seemed overwhelmed (even though we were the only guests in the restaurant) and unable to answer simple questions. Breakfast was a pretty sorry affair with many items unavailable. In addition, there was an overpowering smell of drains in all of the public spaces of the hotel. Nothing about the whole experience felt 5 star.
Dear Dominic, We would like to thank you for your appreciation of our dog-friendly establishment and for your overall review. We are sorry to hear that you were disappointed with the room service menu and We have taken into account all your constructive remarks. All team members would be pleased to welcome you again. Yours sincerely . the Management Team
Dear Dominic, We would like to thank you for your appreciation of our dog-friendly establishment and for your overall review. We are sorry to hear that you were disappointed with the room service menu and We have taken into account all your… Show more
Reviewed: 18 December 2023 · Stayed in December 2023
Verified reviewGreat location, friendly staff and wonderfully clean rooms. Food was also a highlight of our stay.
Thank you very much for such a positive review! We will make sure for your next stay to be just as memorable. To the pleasure of welcoming you again, Marine Rahout
Reviewed: 9 December 2023 · Stayed in December 2023
Verified reviewGreat location and beautiful property. The team were all very nice and dinner was great.
No choice in restaurant apart from the degustation menus.
Thank you again for coming back in our beautiful establishment. It is always a pleasure to welcome you, as usual. Regarding the choice available in our restaurant, it is indeed a wish of our chef to offer a single high-end and complete degustation menu to our guests with the highest possible standards of quality and creativity. At your service, Marine Rahout
Thank you again for coming back in our beautiful establishment. It is always a pleasure to welcome you, as usual. Regarding the choice available in our restaurant, it is indeed a wish of our chef to offer a single high-end and complete degu… Show more
Reviewed: 1 July 2023 · Stayed in June 2023
Verified reviewAmazing place, hotel staff was very friendly and the location is perfect for a long relaxing weekend!
Breakfast was not that great. You have to wait quite a bit since since it‘s à la carte and the staff at the restaurant wasn’t very friendly and super stressed.
Dear Customer thank you very much for your heartwarming feedback. We are very delighted to read that you have enjoyed your stay at the hotel l'Incomparable. Moreover, We are really sorry to read your mixed feeling about the experience you had with us. The elements that you mentionned will be shared with the team in order to improve ourselves. Best Regards. The management team.
Dear Customer thank you very much for your heartwarming feedback. We are very delighted to read that you have enjoyed your stay at the hotel l'Incomparable. Moreover, We are really sorry to read your mixed feeling about the experience … Show more
Reviewed: 30 April 2023 · Stayed in April 2023
Verified reviewGreat place to stay! Lovely staff, a great restaurant and a terrace with a beautiful view. Having a gym and a spa is always a bonus. Tasty breakfast. Pet friendly! :)
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Dear Madam SARAPAJEVA, Thank you for your comment, we are delighted to read that you had a pleasant time with us and that you enjoyed the services that the hotel offers. We would be delighted to welcome you and your dog back to our house. Sincerly, Marine
Dear Madam SARAPAJEVA, Thank you for your comment, we are delighted to read that you had a pleasant time with us and that you enjoyed the services that the hotel offers. We would be delighted to welcome you and your dog back to our house.… Show more
Reviewed: 8 April 2023 · Stayed in April 2023
Verified reviewThe food
nothing
Dear Sir MERLIN, thank you for your comment and are delighted that you enjoyed the dishes proposed by our Chef. We hope to see you again very soon. Sincerely, Marine
Reviewed: 1 April 2023 · Stayed in March 2023
Verified reviewDesign of the room and hotel
“Give us your CVV code to be recorded in our files together with all the details of your credit card” was the first request of the receptionist after we prepaid our room at check-in. During next 15-20 minutes we were forced to provide detailed explanations why we can’t do so - that this requirement is ILLEGAL, it violates our rights on financial data protection, it infringes the terms and conditions of our bank providing us credit card services, etc. It was almost midnight, we drove several hours and just wanted to get some sleep. But instead we were forced to protect our financial data. This situation ended with a phone call of the receptionist to the director with a commentary in French that “these tourists made a huge scandal” (even though we were calm and polite, just standing on our point) and finally they allowed us to enter our (prepaid!) room and get some sleep. (1) Claiming of an illegal requirement (record our card’s CVV), (2) insisting on it against our objections, (3) lying about the “scandal” which insulted us, since we kept being nice even in such circumstances, (4) no excuse or compensation for the inconveniences caused - these all factors didn’t allow us to enjoy the well-equipped facilities of this spa-resort.
Reviewed: 27 March 2023 · Stayed in March 2023
Verified reviewsetting was lovely.
the restaurant service in the evening seems a little fractious between the staff
Reviewed: 7 September 2022 · Stayed in July 2022
Verified reviewLoved everything - the breakfast, the staff, the pool, the spa... being there offseason and during the week; we had the Hotel pretty much to ourselves. The room was incredible, especially the view, and the staff's small attentions like fruits when we got there or the note was lovely and appreciated.
The restaurant on the ground floor has chairs without protection and a loud floor. That means all day around lunch hours, and on our first night, during the night as they were cleaning up the restaurant and preparing it for the evening, we would constantly hear the noises of chairs scraping on the floor. It woke us up all night the first night and we thought it was the room next to us or above making that ruckus; when we mentioned it to the staff they properly apologized and explained it was probably the staff preparing the restaurant for opening. The next night thankfully it did not happen, but we had the noises all around lunch time and in the early evening (while the restaurant was open) which made it hard to relax in the room.