We got engaged at the hotel, and while they organised the room as requested (at a cost) my fiancée would have liked more recognition from the hotel staff. No one congratulated us.

The suite was perfect, had all amenities. Big comfy beds, great showers. The food at Le Cenacle was great. As was breakfast in the room.

Stayed in July 2025

Housekeeping did not replace one of towels. Cleanliness can be improved.

Overall, very courteous, friendly, and helpful staff. The decor was nice. Cleanliness can be improved. Looking to dine at the restaurant when it receives its Michelin Star. It has a private car park and this is a Plus.

Stayed in July 2025

Cooked breakfast was very good but cold almost as soon as it arrived

Good overall

Stayed in June 2025

I’m sure they know but the shower in our small room did leak a lot. We had to put our shower towels on the floor after we had showers. No big deal for us as of course they replaced when making up the room.

Great location, easy walking distance to many shops and squares and restaurants

Stayed in May 2025

The comfort and the staff

Stayed in April 2025

not able to rad the menu in French

THE STAFF WERE EXCELLENT and friendly

Stayed in March 2025

Breakfast was mid. Lovely orange juice but limited selection of food overall. Ordered an omelette and it took 20 mins and then had wrong filling. No cheese, v limited pastries. Had to chase the staff for coffee. Room was lovely with lots of comfy leather armchairs though.

Room was v spacious and absolutely lovely. Whole hotel beautifully appointed. Used the small gym which was good. Very attentive front desk staff. Location nice - could walk to places easily.

Stayed in February 2025

Beautiful hotel, fantastic location down a quiet street but close to the center of Carmes, the river, and the capitol.

Stayed in November 2024

Our son and daughter in law booked this hotel as a Xmas treat for us.The main reason being that a Spa was in the hotel, but it was not open because it was Monday. Perhaps if the closure of the Spa on certain days was made clear when the hotel is booked, they would of booked days when it was open.

We didn't have breakfast or an evening meal the night before as the restaurant was closed.The spa was closed because it was a Monday when we arrived. Because the hotel is so well located we were a short walk to plenty of bars and restaurants, which meant that we had some enjoyment.

Stayed in January 2025

Have stayed before & will stay again!!

Stayed in September 2024

I loved the location. The room was a nice size. Bathroom good. Room needs more plugs for phones etc and more lighting.

Stayed in October 2024

All aspects went well

Stayed in September 2024

Very happy with every aspect of our stay

Breakfast excellent. Location handy to cultural sites, restaurant's shopping . Metro nearby Nice walks by the river

Stayed in September 2024

no breakfast included

Lovely hotel, fantastic location, albeit noisy on Saturday night.

Stayed in September 2024

Air conditioning turned off at office, heated towel rail disconnected from service, both not good enough when your comfort is controlled from the office and you need to ask to get both working, this is supposed to be a five star hotel not a two star, you needed to be very careful stepping over the side of the bath when using the shower, not good for older folk like ourselves, breakfast was adequate but very slow and poor service from the kitchen, over 40 minutes to get two soft boiled eggs that ended up hard with only two other people in the restaurant

Its location suited us fine

Stayed in September 2024

As the restaurant was closed, we had food from the bar and we were disappointed in the meal. Was not up to the standard of the hotel.

Staff and bar staff were very friendly and helpful and service very good. Room was spacious and bed comfortable. Bathroom was also spacious. Location of hotel is close to sights and river.

Stayed in August 2024

The room was quite dark and furnitures could have been more convenient (better exploit space and renovated) Breakfast was quite limited despite good

Very spacious and clean room Extremely well positioned - everything you want to see is walking distance Good massage

Stayed in August 2024

Air conditioning didn’t appear to be controllable from the room, I had to ask reception to adjust the temperature. The bar ran out of beer. Not completely, but certain brands. Staff we great though and helped with alternative choices.

Good location. Staff great, very helpful.

Stayed in July 2024

The room lock malfunctioned and locked me out. Had to wait a couple of hours for someone to fix the door lock and let me into the room, not great as it was 11pm and I had to leave at 4am for the airport. Staff were very apologetic and it looked like they were rushing around trying to fix it but still very inconvenient. I asked them to waive the parking fee for the inconvenience which was refused - disappointing. Street noise from drunken people walking past comes through loudly so bring ear plugs!

Nice hotel in great location. Nice steam room.

Stayed in July 2024

Staff went above and beyond to make our last-minute stay after a flight cancellation stress-free and pleasant. Front of house were so friendly. They had also arranged a travel cot for our room (without us having to ask) so we could put our one year old straight to sleep when we arrived, and offered us complimentary late check out. These little touches were really appreciated. The breakfast was expensive but delicious - the best cappuccino we had during our 2 weeks in France!

Stayed in July 2024

All good

Very good

Stayed in May 2024

The decor was a bit depressing if I’m honest and it just didn’t feel five star. The room service food was really good - especially the bouef Bourguignon- but including a bottle of wine and two mozzarella salads it came to 130 euros which I thought was very steep for what it was.

Clean, and the receptionist kindly upgraded us to a bigger room. Very friendly and accommodating staff. Breakfast good.

Stayed in May 2024

I wish there had been written information about the building.

The staff were so welcoming and friendly. Our room was warm and comfortable. With fridge, coffee machine and a slight view of the Garonne.

Stayed in April 2024

No air con and the room was super warm which was very unpleasant - apparently the city rules say they can't turn it on at this time of year. and the room was damp smelling because of a big damp / humidity issue in the bathroom which we pointed out.

Great bar staff - brilliant cocktails. Good breakfast.

Stayed in March 2024