Reviews of La Cour des Consuls Hotel & Spa Toulouse - MGallery Collection 5 stars
46 Rue des Couteliers, 31000 Toulouse, France
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewFabulous location in the heart of the old part of Toulouse. Walking distance to everything. Brilliant staff. Special kudos to the bar staff. Very comfortable room with all the necessary amenities.
Nothing !
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewGreat location like large boutique hotel
Nothing
Dear , We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery Collection. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Lamia Salah General manager
Dear , We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery Collection. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is al… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewThe suite was perfect, had all amenities. Big comfy beds, great showers. The food at Le Cenacle was great. As was breakfast in the room.
We got engaged at the hotel, and while they organised the room as requested (at a cost) my fiancée would have liked more recognition from the hotel staff. No one congratulated us.
Dear guest, Thank you very much for your kind words and for choosing our hotel for such a special moment in your lives. Congratulations on your engagement! We are delighted to hear you enjoyed your suite, the in-room breakfast, and your experience at Le Cénacle. That said, we sincerely regret that the personal touch you were expecting was not fully there. We hope to have the chance to welcome you again. Warm wishes, Lamia Salah, Hotel Manager
Dear guest, Thank you very much for your kind words and for choosing our hotel for such a special moment in your lives. Congratulations on your engagement! We are delighted to hear you enjoyed your suite, the in-room breakfast, and your … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewHotel was comfortable and very relaxing
There is nothing we didn't like
Dear Mrs Stanton, We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery Collection. It is always a pleasure to welcome you and receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SALAH Lamia, General Manager
Dear Mrs Stanton, We very much appreciate your comments regarding your stay at the La Cour des Consuls Hôtel & Spa Toulouse - MGallery Collection. It is always a pleasure to welcome you and receive positive feedback. I will share you… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe hotel is in a nice location, walking distance to the center. The staff very polite and helpful. The room was very big and nice decorated. The fine dining restaurant inside the hotel is worth trying, very nice dishes.
Dear guest, Thank you very much for your lovely feedback! We're delighted that you enjoyed our central location, the comfort and decor of your room, and most of all, the attentive service from our team. We're also thrilled to hear you had a great experience at our fine dining restaurant. We look forward to welcoming you back soon! Warmest regards, Lamia Salah, Hotel Manager
Dear guest, Thank you very much for your lovely feedback! We're delighted that you enjoyed our central location, the comfort and decor of your room, and most of all, the attentive service from our team. We're also thrilled to hear you ha… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe hotel is very beautiful, the courtyard was especially lovely on a hot summer night. The staff are amazing and I can’t rate them highly enough.
Nothing.
Dear guest, Thank you so much for your wonderful feedback! We’re thrilled that you enjoyed the beauty of the hotel and especially the courtyard on those warm summer evenings. Your kind words about our team truly mean a lot, we’ll be sure to share them with everyone. We hope to have the pleasure of welcoming you back again very soon! Sincerely, Lamia Salah Hotel Manager
Dear guest, Thank you so much for your wonderful feedback! We’re thrilled that you enjoyed the beauty of the hotel and especially the courtyard on those warm summer evenings. Your kind words about our team truly mean a lot, we’ll be sur… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewOverall, very courteous, friendly, and helpful staff. The decor was nice. Cleanliness can be improved. Looking to dine at the restaurant when it receives its Michelin Star. It has a private car park and this is a Plus.
Housekeeping did not replace one of towels. Cleanliness can be improved.
Bonjour, Thank you very much for sharing your feedback following your recent stay with us. We are delighted to read that you appreciated the courteous and helpful attitude of our team, as well as the décor and convenience of our private car park. Your kind words truly mean a lot to us. We do, however, regret to hear that certain aspects of cleanliness did not meet your expectations. Please rest assured that we have shared your comments with our housekeeping team to ensure this is addressed and improved. Your experience does not reflect the standards we strive to uphold, and we sincerely apologize for the oversight regarding the towel replacement. We look forward to welcoming you back. Thank you once again for your constructive feedback, it helps us to continuously enhance our guest experience. Warm regards, Lamia Salah General Manager
Bonjour, Thank you very much for sharing your feedback following your recent stay with us. We are delighted to read that you appreciated the courteous and helpful attitude of our team, as well as the décor and convenience of our private … Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewEverything was great.
The bed was very firm. Too much so.
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewGood overall
Cooked breakfast was very good but cold almost as soon as it arrived
Dear Guest, Thank you for your feedback. We're glad to hear that you enjoyed your overall experience and found the cooked breakfast to be very good. We're sorry to learn that it became cold quickly after being served. Please rest assured that we take your comment seriously and will look into how we can improve our service to ensure meals are kept at the right temperature upon arrival. We truly appreciate your input and hope to welcome you back soon for an even better experience. Best regards, Lamia Salah General Manager
Dear Guest, Thank you for your feedback. We're glad to hear that you enjoyed your overall experience and found the cooked breakfast to be very good. We're sorry to learn that it became cold quickly after being served. Please rest assured … Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewTop notch executive suite. Dining area and open air plaza
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewGreat location, easy walking distance to many shops and squares and restaurants
I’m sure they know but the shower in our small room did leak a lot. We had to put our shower towels on the floor after we had showers. No big deal for us as of course they replaced when making up the room.
Dear Mrs. Gina, Thank you so much for your lovely review and kind words about our hotel and staff. We’re delighted to hear that you and your husband enjoyed your stay, especially the breakfast and our central location! We truly appreciate your feedback regarding the shower in your room. Please accept our sincere apologies for the inconvenience this may have caused. Since the beginning of 2025, we’ve been gradually replacing all the shower screens throughout the hotel to improve guest comfort, and your room is scheduled to be updated soon. Thank you again for bringing this to our attention and for your understanding. We hope to have the pleasure of welcoming you back on your next visit! Warm regards, Lamia Salah General Manager
Dear Mrs. Gina, Thank you so much for your lovely review and kind words about our hotel and staff. We’re delighted to hear that you and your husband enjoyed your stay, especially the breakfast and our central location! We truly appreciat… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewThe location, the staff and the courtyard
The breakfast, although good, often ran out of food which was either slowly replaced or not replaced at all. The bedroom although large, needs attention as lots of things not working / damaged / stained (e.g. bedside table was wonky, the vanity light & bedside lamp did not work. Carpet in bedroom & lounge area stained, sofa by door stained! Air Conditioner did not work. The cupboard was too small to hang clothes properly and more importantly, the Hammam was out of Order for all the 3 days we were there, which they knew beforehand and never informed us!! Given that it's advertised as a spa hotel and this was for a special birthday treat it was extremely disappointing and when asked where else - they wanted to send us 30mins away to a public spa - you would think they'd have a backup plan!!
Dear guest, Thank you for your feedback. We are genuinely sorry for the inconvenience you experienced with the hammam. Unfortunately, we encountered a technical issue beyond our control, and despite our best efforts to offer alternative solutions, they did not meet your expectations. Please rest assured that our team is actively working to resolve the situation, and we remain committed to providing our guests with a relaxing and enjoyable experience. We hope to have the opportunity to welcome you again and provide a stay that fully meets your expectations. Best regards Lamia Salah Hotel Manager
Dear guest, Thank you for your feedback. We are genuinely sorry for the inconvenience you experienced with the hammam. Unfortunately, we encountered a technical issue beyond our control, and despite our best efforts to offer alternative so… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewThe comfort and the staff
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewRestaurant was exceptional. Recently lost a Michelin star due to chef departing but will soon regain it if our dinner was anything to go by.
Nothing
Dear, Thank you so much for your kind feedback! We are delighted to hear that your recent dining experience met your expectations. We will be sure to pass along your compliments to the Cénacle team—they will be thrilled to hear them. We look forward to welcoming you back soon and hope to continue delivering exceptional experiences. Kind regards. Lamia Salah General Manager
Dear, Thank you so much for your kind feedback! We are delighted to hear that your recent dining experience met your expectations. We will be sure to pass along your compliments to the Cénacle team—they will be thrilled to hear them. We l… Show more
Reviewed: 4 April 2025 · Stayed in March 2025
Verified reviewBathroom Design was really Nice Location of the Hotel is very Close to the Center
First I booked the Hotel because of the „SPA“ I realized there is no Sauna, only hamam where it is required to book an appointment The Toilette was broken (Push Button) and the seal next to the bathtube was leaky. I asked in advance for seperated beds, However I need to seperate it after arriving. The gym contained only a few machines, so it’s not a gym in my Point of view.
Dear guest, We thank you for your comments regarding your stay at La Cour des Consuls Hotel & Spa. We are glad to read that you have appreciated the design of your room and the central location of our historic demeure. We are sorry to read that the Spa and the room didn't answer your expectations. We would like to clarify that we have never communicated, on any of our platforms, that our spa includes a sauna. A sauna is not mandatory for a spa. Our spa does include a hammam, a spacious tearoom to relax, some vestiaires and a fitness room, which are accessible by reservation to ensure a comfortable and personalized experience for our guests. Regarding the technical issues you encountered, we sincerely apologize for any inconvenience caused. Please rest assured that whenever a technical problem is reported to us, we take immediate action to resolve it. We also regret any confusion regarding the bedding arrangement. While we do our best to accommodate special requests, we apologize if this was not handled smoothly. Finally, we understand your comments about the fitness area. While it is equipped with a selection of machines, we strive to maintain a balance between quality and space, and we continuously seek to improve our services. We truly value your feedback and hope to have the opportunity to welcome you again, ensuring an even better experience. Best regards, Lamia Salah Hotel Manager
Dear guest, We thank you for your comments regarding your stay at La Cour des Consuls Hotel & Spa. We are glad to read that you have appreciated the design of your room and the central location of our historic demeure. We are sorry t… Show more