Reviews of Le Chalet Montégut 3 stars

pleasant surroundings.

terrible choice of dishes at restaurant. no chef, poor choice, precooked potted dishes for all courses, ridiculous price for wine.will never call again.

Good breakfast.

The evening meal was atrocious! We were disgusted to find that the only option for dining was processed, ready-made meals, served in jars, at a high price, which were inedible. The food was just salty mush which was not in the least appealing, served straight from the microwave, both congealed and watery in equal measures. I didn’t think it was possible to create something so unappetising. The prices were far too high for such mush and our waiter tried to slip an extra charge onto our bill. Fortunately we were ready for him as we had heard every other table disputing “mistakes” on their bills. It is clear this is a regular tactic of his. When we were paying our rectified bill I told the waiter the food was inedible (he didn’t seem bothered) and asked if he had ever tasted it. He snorted and said “Of course not! I eat at home,” and laughed. If the food isn’t good enough for staff to dare trying, then why charge customers an outrageous price to insult them? And not a single plate to be seen. It was jars straight from the microwave landed unceremoniously onto the table. The entire experience - room, meal, drinks - was overpriced and highly disappointing.

The location is beautiful, the pool was nice and the breakfast was good.

The room was dark and dingy. Not worth the price paid. The most shocking thing was the 'restaurant' experience. Really, really really terrible food in jars, microwaved so congealed at the top. It tasted awful and slightly chemical. Like bad hospital food. It was unbelievable what they charged for this supposed food.A total scam. 16euro for the jar of food in this photo. In addition, the bill arrived and we were over charged, something I noticed happening with other tables. The receptionist did inform us about the jars on booking, but the issue wasn't that the food was in jars, it was that it tasted awful and was over priced. It would be better if they didn't have a restaurant a let you know to make other arrangements as it coloured the whole.experience. It was one of the most over priced, depressing, meals in a region with incredible local food. Don't believe the 'speil' when you book in, the issue isn't the food in jars, it is the over priced awfulness of it.

Good location and the room was adequate.

It was extremely frustrating to have to wait until 5.00pm to be signed in particularly when the lady at the desk who denied earlier access was the one and the same who signed the large and slightly annoyed queue that built up at 5.00pm. It would have made sense if the rooms were not ready but this was not the case. The restaurant was ok but the food dire. The menu on show in the room was not available. All that was available were three starters and three main courses all of which came in pre-prepared glass jars that only needed microwaving and even that was done badly, mine was cold at the bottom. Undoubtedly the worst hotel meal that I have ever experienced. Restaurant staff were nice though.

Good facilities but remote

Low occupancy not our fault and no bar or restaurant which meant we had to incur significant taxi costs to Moulin. WiFi want reliable and whilst the staff tried was unhelpful. Overall a less than promoted stay

Location and surroundings are beautiful.

Completely false advertising and not even worthy of one star. The room and the food service do not match the advertised hotel. Room was small, had exposed wires, missing floor, a toilet my 10 year old couldn’t even fit in, dirty and very very dated. When raising a concern staff shrugged their shoulders and said they would speak to the manager who would get back to us. Never did despite asking twice. Hotel management are obviously very aware of all of the complaints as they have condescending complaints posters all around the hotel. Breakfast was a joke and should be avoided at all costs.

The tinny houses and the park

No fridge in the tinny house

Beautiful setting and lovely little room that was quiet and very comfortable.

Our only criticism related to the “ restaurant “ and the price charged for a small mediocre microwave meal bought in and served in a jar. Definition of a restaurant “ is a place where meals are prepared on site in a kitchen and served to the guests “. This was not case and our disappointment was compounded by the price charged for these “ bought in microwave meals” Nothing was freshly prepared Our advice is don’t eat there. We would suggest that the hotel not advertise itself as having a restaurant but stick to renting rooms which in themselves were very nice and good value for money.

The location and property itself is beautiful and has a lot of character. we stayed in one of the deluxe lodges and it was beautiful. It was set out perfectly and was very clean and well presented. The food was delicious in the restaurant. The staff we met were lovely and tried there best to speak to us in English and make us feel welcome.

The cabin itself was really hot and it didn't feel like a good idea to have the windows open. There was an air conditioning unit in the cabin and a fan which was great. But the air conditioning unit of course did drip water from the condensation pipe. So we had to lay a towel down. We had nowhere else to place the pipe and the unit didn't really cool the room down. But we were very grateful for it. When we attended dinner in the restaurant the menu was hand written on paper. And the meals came out in glass jars which some were meant to but you could tell the food wasn't freshly cooked on site. Although it did taste great. And I can understand for a place in it's location and the time of year not being the busiest. There was a lack of staff and the site did have quite a few people in the accommodation. But the guy working who I didn't get his name was amazing. He did a great job of getting all our orders and bringing the food to us in quick time!

the nice and big room and nice environment in the middle of nature, the breakfast was great with choices like omelets and fruits, the pool

the access for the pool was blocked with chairs - dead leaves all over the outside terrace that was not prepared for guests , no restaurant (but option for jar dinner), the shower gel brand, the corridor light did not work well so it was complicated to un-lock the door in the dark

Nothing

Horrible place. Dark. Dingy. No staff. Was like Faulty Towers This is worth £20 per night not £120. They wanted £20 extra as an early check in at 3pm!! The room was tiny and dingy. The mattress was 3 inches thick. No toilet paper. The restaurant served microwave meals in pots purchased from the petrol station then tried to charge 180 euros for the meal. I dont normally leave reviews as all properties can have a bad day and i will give the benefit of the doubt but this place was a disaster and a disgrace you could not make it up.

Restaurant & staff

Nothing

It’s just pretty and nicely located, very quiet.

nothing

very quiet , good breakfast

very limited menu for evening meal

Wonderful setting

Very restful and quiet