Reviews of Grand Hôtel Lille 3 stars
51 Rue Faidherbe, Lille Centre, 59000 Lille, France
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location and nice room
Bathroom was quite small
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location.
The rooms are not soundproof.
Dear Naima, Thank you for taking the time to share your impressions following your stay at our establishment! We are delighted to read that you appreciated the ideal location of our hotel, close to the city centre and Lille's main attractions. Your satisfaction with the comfort, the welcome from our team and the value for money is particularly valuable and encourages us to continue our efforts to ensure that all our guests have a pleasant stay. We also take note of your comment about the soundproofing of the rooms. Rest assured that your feedback is important to us; it will be taken into consideration in our future renovation projects to improve the experience we offer our guests. We look forward to welcoming you back! Kind regards, Cloé Receptionist
Dear Naima, Thank you for taking the time to share your impressions following your stay at our establishment! We are delighted to read that you appreciated the ideal location of our hotel, close to the city centre and Lille's main attract… Show more
Reviewed: 17 August 2025 · Stayed in May 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewVery friendly staff. Perfect location very close to train stations but also to the nice squares in town centre. Room is comfortable and clean with tea making facilities. I LOVED the tea bags provided - in fact that was a main reason for rebooking... Remember to leave your key at reception each time you come and go, but the staff were very friendly and prompt so I never had to rate. Would stay again :)
Soundproofing is not good - noises from adjacent rooms, corridors are loud. My first stay I had a back room looking out over a small roof. Wouldn't want to have the window open due to cooking smells and not very photogenic but there was no street noise. Second stay, had a nice view out front which I preferred, but the street does stay noisy (as you might expect in a town centre) until late. Strong chlorine smell in bathroom after showering was a bit odd. Probably that is the town water and not hotel's fault.
Dear Sarah, We sincerely thank you for taking the time to share your experience and for giving us an excellent rating of 8! We are delighted to hear that our central location, close to both train stations and the main squares in the city centre, allowed you to fully enjoy your stay. We are also delighted to hear that the friendliness of our team and the cleanliness of your room contributed to making your visit a pleasant one. We have taken careful note of your comments regarding the soundproofing between rooms. Please be assured that your observations about the disturbance caused by surrounding noise will be taken into account during our next renovations in order to guarantee even greater comfort for our guests. Similarly, the strong smell of chlorine in the bathroom after showering may indeed be due to the characteristics of the local water supply, but we remain attentive to anything that may impact your well-being. We thank you once again for your loyalty and your detailed comments, which are a real encouragement to our entire team. Kind regards, Cloé Receptionist
Dear Sarah, We sincerely thank you for taking the time to share your experience and for giving us an excellent rating of 8! We are delighted to hear that our central location, close to both train stations and the main squares in the city … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewLocation
Dear Marie, Thank you for taking the time to share your impressions and for giving us such a great rating of 8! We are delighted to hear that our location in the heart of the city, as well as the comfort and value for money, met your expectations. We are also very pleased with your positive comments about the welcome you received from our team. Please know that your positive feedback regarding the room amenities and cleanliness is invaluable and encourages us to continue improving our services in order to offer each of our guests an ever more pleasant stay. We look forward to welcoming you again soon. Kind regards, Cloé Receptionist
Dear Marie, Thank you for taking the time to share your impressions and for giving us such a great rating of 8! We are delighted to hear that our location in the heart of the city, as well as the comfort and value for money, met your expe… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewFriendly staff. Excellent location and within walking distance of all major sites in the town
The lack of Air Conditioning made the room exceptionally uncomfortable, and attracted a horde of Mosquitoes. I left the window open on the first two nights, but found on the second evening that this had attracted a number of them into the room. I spent a great deal of time in the early hours trying to catch them (around 20 in total), and I did not get sleeping until around 4am. I closed the window so as to stop others from getting in, but this caused the heat in the room to intensify even more. After mentioning it to reception the following morning, I was informed that there was a small plug-in light on my desk which could be used to deter the mosquitoes. I don’t think this would have made much of a difference though, given the scale of the numbers
Dear guest, Thank you for taking the time to share your experience after your stay with us! We are delighted to hear that our central location, just a stone's throw from Lille's main tourist attractions, and the friendliness of our team met your expectations and contributed to the quality of your visit. Your satisfaction in this regard is very important to us. We are sincerely sorry that the conditions in your room affected your comfort, particularly the lack of air conditioning and the inconvenience caused by mosquitoes during the hot nights. During this period, we provide fans to improve the comfort of the rooms. Air conditioning will be installed in our rooms in 2026. As for the mosquitoes, we cannot control them as they are insects, so we provide mosquito repellent plugs in each of our rooms to repel them. We take your comments very seriously and will take them into account in our future efforts to improve the well-being of our guests, particularly during the summer season. Kind regards, Cloé Receptionist
Dear guest, Thank you for taking the time to share your experience after your stay with us! We are delighted to hear that our central location, just a stone's throw from Lille's main tourist attractions, and the friendliness of our team m… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReceptionist informative , communication good and always there 24hrs
Couldn’t have windows open as noisy but fan available in the room so worked out ok
Hello Alison, Thank you so much for your positive feedback and your kind words regarding the warm welcome and 24/7 availability of our team. We are delighted to have been able to accommodate your request for rooms close together, to make your stay more enjoyable. We also take note of your comment regarding the outside noise and the fact that you were unable to open the windows. We are glad the fan was able to alleviate this inconvenience. We look forward to welcoming you again very soon! Sincerely, Thibaut - Reservation Service
Hello Alison, Thank you so much for your positive feedback and your kind words regarding the warm welcome and 24/7 availability of our team. We are delighted to have been able to accommodate your request for rooms close together, to make y… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewGreat location, excellent staff, and good breakfast
The room was very hot and we were unable to cool it.
ear Dave, Thank you for taking the time to share your thoughts following your stay with us. We are delighted to hear that our location, the quality of the welcome, and the breakfast met your expectations. Your kind words about our team are truly appreciated and motivate us to keep providing excellent service. We are, however, sorry to learn that the room temperature affected your comfort. We understand how important it is to have a pleasant environment, especially during warmer periods, and will certainly take your feedback into account to improve our guests' experience. We look forward to welcoming you again soon. Best regards, Chloe - Receptionnist
ear Dave, Thank you for taking the time to share your thoughts following your stay with us. We are delighted to hear that our location, the quality of the welcome, and the breakfast met your expectations. Your kind words about our team ar… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe location is hard to beat, situated only a few hundred meters from the train station. The room was small, but well planned enough and suited us just fine. It seemed recently re-furbished and the bathroom especially was very fresh and clean. Comfortable bed with good pillows. The breakfast was what you could expect in France, which to my experience is coffee and different kinds of bread. Everything was very fresh though and the buffet was nice and welcoming.
The lack of AC in the room was at times a slight discomfort although the fan did help. A mini fridge to keep drinks cool would have been a nice touch.
Dear Peter, We would like to thank you for taking the time to share your experience of our establishment and for giving us the pleasant score of 9! We are delighted to read that our location in the heart of Lille's charming city centre helped to make your stay pleasant and convenient. This is a major advantage appreciated by many travellers who want to discover Lille easily. Your satisfaction with the quality of the welcome, the comfort of the room, the cleanliness and the breakfast was particularly touching. This invaluable feedback encourages our entire team to continue its efforts to guarantee each visitor a stay that lives up to their expectations. We look forward to welcoming you back! Yours sincerely, Cloé Receptionist
Dear Peter, We would like to thank you for taking the time to share your experience of our establishment and for giving us the pleasant score of 9! We are delighted to read that our location in the heart of Lille's charming city centre he… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewVery clean. Modern. Remarkably quiet, dispite the location is a block away from the train station.
We stayed during the Tour de France and their was a markup on the room. But, to be fair, everyone else hiked up the prices on their rooms as well and this was the cheapest deal in town. Location is a block and I mean, literally a block, from the train station. Reminded me of being in Times Square, NY. Despite this, we had no safety issues or concerns. Tons of restaurants to choose from, right outside the door. Parking offsite about a block away.
Dear Elizabeth Thank you very much for taking the time to share your impressions of your stay with us! It is a real pleasure to read that you appreciated the impeccable cleanliness of the establishment, the modernity of our rooms and the peace and quiet you enjoyed despite being so close to the station and the bustle of the city centre. Our team attaches great importance to providing an attentive welcome and ensuring a comfortable environment for each of our guests; your recognition in this respect is a great reward for us all. We understand your comment about the rate adjustment during the Tour de France. As you rightly point out, major events have a general impact on prices in the city; however, we take care to maintain a fair pricing policy in order to offer the best possible deal to our guests, even in times of high demand. Your enthusiastic description of our location, in the heart of Lille with plenty of dining options nearby and parking just a short walk away, reinforces the usefulness of our location for discerning travellers. We look forward to welcoming you soon. Yours sincerely, Cloé Receptionist
Dear Elizabeth Thank you very much for taking the time to share your impressions of your stay with us! It is a real pleasure to read that you appreciated the impeccable cleanliness of the establishment, the modernity of our rooms and the … Show more
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe location is amazing - really close to the train stations and the old city center.
The room floor was not clean - we found ear protectors below the bad, as well as cut nails. The bathroom is really small, and there is water all over the place after taking a shower. We were there in the middle of a heat wave and it was very difficult to sleep, because we needed to sleep with windows opened and it was very loud outside, even during late hours and in the first hours of the morning.
Dear Michelle, Thank you for taking the time to share your impressions of your stay at our hotel. We are delighted to hear that you particularly appreciated the central location of our hotel, very close to the train stations and the historic centre of Lille. It is very pleasing for our team to know that this aspect contributed positively to your visit! We sincerely regret that the cleanliness of your room did not meet your expectations and that you experienced this inconvenience. Please be assured that we pay the utmost attention to the quality of the cleaning carried out in our rooms. Your comments will be passed on to our team so that we can be even more vigilant during our daily checks. We hope that you were nevertheless able to appreciate the availability of our staff throughout your stay and that we will have the pleasure of welcoming you again on your next visit to Lille. Yours sincerely, Cloé Receptionist
Dear Michelle, Thank you for taking the time to share your impressions of your stay at our hotel. We are delighted to hear that you particularly appreciated the central location of our hotel, very close to the train stations and the histo… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewLocation to central Lille and walking distance to the Eurostar
Dear Alan, Thank you very much for taking the time to share your feedback after your stay with us! We are delighted to hear that you found the atmosphere of the hotel comfortable and welcoming, as well as our location ideal for taking advantage of Lille's train stations and tourist attractions. Your positive comments about the quality of the welcome and the professionalism of our team are extremely encouraging for us all. We have taken careful note of your suggestion concerning the addition of a courtesy tray with tea and coffee in the room. Courtesy trays are available in Superior rooms. We look forward to welcoming you soon. Yours sincerely, Cloé Receptionist
Dear Alan, Thank you very much for taking the time to share your feedback after your stay with us! We are delighted to hear that you found the atmosphere of the hotel comfortable and welcoming, as well as our location ideal for taking adv… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewThe property was very clean, great location and great helpful staff
Dear Peter, Thank you very much for taking the time to share your feedback after your stay with us! We are delighted to hear that you found the atmosphere of the hotel comfortable and welcoming, as well as our location ideal for taking advantage of Lille's train stations and tourist attractions. Your positive comments about the quality of the welcome and the professionalism of our team are extremely encouraging for us all. We look forward to welcoming you soon. Yours sincerely, Cloé Receptionist
Dear Peter, Thank you very much for taking the time to share your feedback after your stay with us! We are delighted to hear that you found the atmosphere of the hotel comfortable and welcoming, as well as our location ideal for taking ad… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewTHis is the third time I've stayed at the Grand, and as before it was excellent. The staff are friendly, helpful and welcoming. The room adequate and comfortable. Breakfast O.K. I certinly hope to return next year.
Nothing really
Dear Kevin, We would like to thank you sincerely for sharing your impressions of your new stay at the Grand Hôtel***! It's really satisfying to know that you have once again placed your trust in us and that your experience was a positive one, thanks as much to the warm welcome, availability and efficiency of our team as to the comfort and cleanliness of your room. Your loyalty is the greatest reward for our team, who strive to offer a service that lives up to your expectations every time you visit. We look forward to welcoming you soon. Yours sincerely, Cloé Receptionist
Dear Kevin, We would like to thank you sincerely for sharing your impressions of your new stay at the Grand Hôtel***! It's really satisfying to know that you have once again placed your trust in us and that your experience was a positive … Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewLocation
Basic
Dear Angela Thank you for taking the time to share your impressions following your stay in our establishment! We are delighted to hear that you enjoyed our location in the heart of Lille, as well as the cleanliness and the welcome you received from our team. Your satisfaction with these aspects is very important to us and encourages us to continue our efforts to offer a pleasant environment to each of our guests. We look forward to welcoming you again. Yours sincerely, Cloé Receptionist
Dear Angela Thank you for taking the time to share your impressions following your stay in our establishment! We are delighted to hear that you enjoyed our location in the heart of Lille, as well as the cleanliness and the welcome you rec… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe hotel is very close to the station which made moving around with luggage easier. The staff were pleasant.
The rooms were very small especially the bathroom and with no air conditioning it was uncomfortable trying to sleep. Very little space for our luggage.
Dear Tracey We sincerely thank you for taking the time to share your impressions following your stay in our establishment! We are delighted that our central location in the heart of Lille city centre and the friendliness of our staff met your expectations. It is always gratifying to read that the friendliness of the staff and the proximity of the main points of interest made your experience a positive one. However, we regret that the lack of air-conditioning was a problem for you, particularly on hot days. When you book with us, you will notice that we do not specify that we have air conditioning and that this is not a compulsory requirement for 3-star establishments. Until it is installed, we provide a fan in each of our rooms to make your stay more pleasant. Your feedback encourages us to improve and better adapt our services for the comfort of our guests. We hope to have the opportunity to welcome you again and offer you a more satisfying experience. Yours sincerely, Cloé Receptionist
Dear Tracey We sincerely thank you for taking the time to share your impressions following your stay in our establishment! We are delighted that our central location in the heart of Lille city centre and the friendliness of our staff met … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewDesign, stuff very nice. Position perfect for the city center of Lille and 4 min walk from the train station. A bit expensive for 1 night, but ok as there was the concert of Ed Sheeran and la Fêté de la musique.
Missing the air conditioner in the room, but it was precise in the reservation.
Dear Diego, We would like to thank you for sharing your experience following your stay in our hotel and for highlighting the cleanliness of our hotel and the excellent location in the centre of Lille. It is always a pleasure for our team to see that these aspects are appreciated by our guests! We understand your disappointment about the lack of air-conditioning, especially during very hot periods. Our establishment provides fans for each room, and we do indeed state in our descriptions that we do not have air conditioning. As far as our rates are concerned, we were one of the cheapest hotels in Lille during this busy period. Yours sincerely, Cloé Receptionist
Dear Diego, We would like to thank you for sharing your experience following your stay in our hotel and for highlighting the cleanliness of our hotel and the excellent location in the centre of Lille. It is always a pleasure for our team t… Show more