Reviews of Garden & City Aix En Provence - Puyricard 3 stars

The location was peaceful. The staff extremely helpful. Bed very comfortable and studio clean and well equipped

The location close to Aix and the wineries.

The room smelled like someone had smoked in it that day. The pillows, sheets, bathroom, everything smelled of cigarettes.

Dirty and run down. Quite Disgusting really

Secure and away from town but convenient for local shops. Supermarkets within 5km Swimming pool , good kitchen facilities. The staff were seen to make maximum effort to open the pool on the Sunday. Thank you so much, much appreciated.

Nothing

Location was good for attending a wedding locally

Room was a disgrace, tried to move but no other rooms available. This is NOT a full service hotel it’s a poor standard, student hostel with very few facilities. Room was dirty and poorly maintained.

Staff incapace

Dirty, stove not working

Good location, easy too travel all around, room was good, clean, pool was in use, only could do with new seats we did not have breakfast

Pool seats

Location

Lack of sun beds Bed was sofa bed and not separate area Internal communal space unappealing Limited catering facilities

Really friendly personal.

The bed made by unfolding the soffa was noisy. The bathroom was not really fresh, moist in the shower. Early check out.

Location was picturesque but inconvenient

Website stated 3 different times of which the reception was open on Sunday but it was closed when we arrived so very unclear for us. Had to book another hotel as no one let us in or answered the phone. Set up of entry was so unorganised. Ants were in the bed and we got bitten. The pool was closed off on all days of our stay. Bathroom had a massive crack in the wall and the cutlery in our room was still dirty.

Staff is nice and helpful (or at least, trying to help).

The property is very badly managed. Our room had broken blinds, we had to move to another one, and in the second room the toilet was very slow to fill up with water (~10mins after each flush). We asked a few months in advance if we can have adjacent rooms, on the ground floor as we have a baby, and were promised that it should be fine. But when we checked it not only we got rooms that were located far away, but also on the top most floor (there's no lift), so it's very difficult with our baby. The staff is friendly, but they seem not to have any kind of power to make any decisions. The WiFi also broke down on a public holiday, and we were just told that their contractor doesn't work on weekends and public holidays, so no internet. I'd expect something much better at this price range.

Excellent customer service by Céline and Florent, both of whom replied instantly to my messages and requests. Smell of drains in the room but apparently this will be dealt with next week. I chose this place partly because of check-out at midday, but apparently this was an error by booking.com (now fixed). Check-out is actually at 10.30, but Florent allowed midday because of the error. Nice quiet countryside location. Excellent value for money, full apartment for under 50 euros.

Thé location is very good . It’s ok for 1 night …

When you arrive late evening the outdoor space is not very well lighted . It’s quite dark to find your way to the room . In the hallway into the room there were a strong smell of cigarettes. Sofa bed not comfy . The layout and furniture very poor and cheap .

Nothing

The hotel's location is very nice and the area around, and I wish the owner of the hotel would spend more money and time to make it better place. It looks like a nice hotel outside, but it's a cheap motel inside. Our bathroom was smelly and everything was not arranged nicely in the room. There is no heart nor soul in this place besides a very nice receptions.