Reviews of Hôtel des Augustins 3 stars
3 Rue De La Masse, 13100 Aix-en-Provence, France
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe location was fantastic
Our room while very spacious was very dark so did not want to spend any time in it at all
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewIt’s ok. Staff are helpful. Just be aware that you need to park in the local car park and take your luggage with you. It’s not far - a few blocks but just be aware
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe location and the photos of the rooms.
We booked knowing it was a small room, but this type of room is not represented in the photos.
Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewAmazing staff and beautiful old historic building. Don't think the location could have been any better
Only two things - no real hotel bar and very very basic breakfast, which when busy they are very slow to re-stock. Just don't include breakfast and have it at a cafe in town instead - perfect
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat location. Wonderful helpful staff.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewPerfect location and top staff at the reception!
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewExcellent location, a block or two from the central fountain (Pompedieu?) Close to a Monoprix (french Target with grocery). Extremely cool lobby - unfortunately I had to change the reservation and missed out on one of the very cool rooms. Bed and A/C were very comfortable. Staff was extremely accomodating.
The bathroom could have been cleaner. We could not figure out how to shower without making a lake in the bathroom. You must transport your luggage 4 blocks from the parking garage to get to hotel - i was glad to have switched to a backpack.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation in centre of town.
No working electricity outlet next to bed. Arico was just ok.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation was wonderful - great dinner recommendations
Reserved through Booking.com months ago… we arrived early to confirm and check our bags were advised that our room had been upgraded… in fact a double upgrade…when we returned later to check in… again advised of double upgrade to a larger suite…only to find that when we went to suite it had not been cleaned from night before… front desk arranged for another suite… at level we had first reserved…in end got what we paid for… but disappointed at the lack of upgrade as promised
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewWe had a lovely room, it was a modern comfortable room, staff were friendly & helpful. Brilliant location! Good airconditioning, which is really important as it was extremely crazy hot outside.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation Location Location A great historic former convent adapted to a hotel. Historically and architecturally beautiful. The elevator works Excellent staff
There can be a few stairs depending on the room however some of those rooms have balconies
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewGreat location and an historic building
Bathroom a bit tired
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation and building.
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in June 2025
Verified reviewNice atmosphere and good location.
Dated interior. Parking and accessing the property with a car is difficult.