Reviews of Vacancéole - Résidence Les Balcons d'Aix 2 stars
Les Déserts, 73230 La Féclaz, France
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewstaff was super nice! Studio was big and confortable
no sofa or resting chair in the stidio. Kitchen equipment was minimal and no extra toilet paper roll
Hello and thank you for your kind review! 🙂 We're delighted to hear that you found our staff super nice and that you appreciated the spaciousness and comfort of your studio. Our team works hard every day to ensure guests have a pleasant experience, so your recognition means a lot to us! Regarding the absence of a sofa or resting chair in the studio, we appreciate this feedback. We're also sorry about the minimal kitchen equipment and that there wasn't an extra toilet paper roll provided. We're constantly looking to improve our accommodations based on guest feedback. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future! Guillaume - The Vacancéole team
Hello and thank you for your kind review! 🙂 We're delighted to hear that you found our staff super nice and that you appreciated the spaciousness and comfort of your studio. Our team works hard every day to ensure guests have a pleasan… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewLocation and rooms
Wi-Fi connection
Hello dear guest! 🌞🏨 Thank you for sharing your experience with us and highlighting the strengths of our residence. We're delighted that you appreciated our location and room quality, which are key priorities for us. Regarding the Wi-Fi connection, we take your feedback seriously and will investigate potential improvements to ensure seamless connectivity for future guests. We hope you enjoyed your group stay and look forward to welcoming you again soon! 🌈🔑 Charlène - L'équipe Vacancéole
Hello dear guest! 🌞🏨 Thank you for sharing your experience with us and highlighting the strengths of our residence. We're delighted that you appreciated our location and room quality, which are key priorities for us. Regarding the W… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewIt was in perfect location, good value for money. Lots to do around especially with the kids. Lovely ladies at the reception. Our accommodation was nice, good value for money, clean but could be a bit more updated.
Accommodation was clean but carpets were worn out and stained.
Hello and thank you for your kind words! We are thrilled to hear that you appreciated our prime location and found our accommodation to be of great value. 😊 It's wonderful to know your family enjoyed the nearby activities and that our reception team left a positive impression on you. We acknowledge your comments regarding the condition of the carpets. Keeping our facilities in top shape is a priority, and we will certainly look into making improvements. We look forward to welcoming you back for another delightful stay. Charlène - L'équipe Vacancéole
Hello and thank you for your kind words! We are thrilled to hear that you appreciated our prime location and found our accommodation to be of great value. 😊 It's wonderful to know your family enjoyed the nearby activities and that our … Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified review/
The object is old and dirty.
Hello Marek, Thank you for your feedback. We’re sorry your stay did not meet your expectations. Cleanliness is a priority for us, and we regret if it was not up to standard during your visit. Your comment has been shared with our housekeeping team for immediate follow-up. If you wish to discuss your stay in more detail, don’t hesitate to contact us directly. Best regards, The Vacancéole Team
Hello Marek, Thank you for your feedback. We’re sorry your stay did not meet your expectations. Cleanliness is a priority for us, and we regret if it was not up to standard during your visit. Your comment has been shared with our housekeepi… Show more
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewReviewed: 23 August 2024 · Stayed in August 2024
Verified reviewReviewed: 21 February 2024 · Stayed in February 2024
Verified reviewThe surroundings were absolutely beautiful, and it was conveniently located close to some great restaurants. The apartment itself was lovely and had everything I needed for a comfortable stay.
no coat hangers in the hall
Hello,We would like to thank you for taking the time to share your stay experience. We are delighted to hear that you enjoyed the location of our property, ideally situated near many tourist attractions.We hope you had a pleasant stay and were able to fully enjoy the local sights. If you have any additional comments to share or if you are considering returning to visit us in the future, please don't hesitate to let us know.Once again, thank you for choosing our establishment, and we look forward to welcoming you again.The Vacancéole Team
Hello,We would like to thank you for taking the time to share your stay experience. We are delighted to hear that you enjoyed the location of our property, ideally situated near many tourist attractions.We hope you had a pleasant stay and w… Show more
Reviewed: 3 January 2024 · Stayed in January 2024
Verified reviewLocation was great, short walk to the ski slopes, easy to find, big parking lot
Outdated rooms, not very clean, smelly and very hot, the heating cannot be regulated. The rooms do not have any cleaning equipment, even if you are here for one night, which was our case, you are expected to bring dishwashing soap, tea towels, sponge etc. strange!
Hello,We deeply regret that your stay did not go as planned. Your feedback is valuable to us, and we take your comments into account to improve the quality of our services. We apologize for the inconvenience you have experienced and understand your displeasure.We will take the necessary steps to remedy these problems and ensure that such situations do not recur in the future. Customer satisfaction is a priority, and we are committed to providing better service.If you have any further concerns or comments, please do not hesitate to let us know. We hope that, despite this disappointing experience, you will give us the opportunity to welcome you back under better conditions.The Vacancéole team
Hello,We deeply regret that your stay did not go as planned. Your feedback is valuable to us, and we take your comments into account to improve the quality of our services. We apologize for the inconvenience you have experienced and underst… Show more
Reviewed: 16 September 2023 · Stayed in August 2023
Verified reviewReviewed: 14 September 2023 · Stayed in July 2023
Verified reviewReviewed: 27 August 2023 · Stayed in July 2023
Verified reviewReviewed: 17 August 2023 · Stayed in August 2023
Verified reviewVery good value for money, basic but good quality as a base to walk.
Reviewed: 10 August 2023 · Stayed in August 2023
Verified reviewThe terraces, both. The room were confortable and clean. The kitchen had everything to cook including wine cups!
The barhroom with shower inn. We need better cleaning accesories.
Reviewed: 18 July 2023 · Stayed in July 2023
Verified reviewReviewed: 17 July 2023 · Stayed in July 2023
Verified reviewReviewed: 10 February 2023 · Stayed in January 2023
Verified reviewReviewed: 20 January 2023 · Stayed in December 2022
Verified reviewReviewed: 8 September 2022 · Stayed in September 2022
Verified reviewReviewed: 5 September 2022 · Stayed in September 2022
Verified reviewExcellent staff, excellent surroundings and nature. The fresh air and good mountains temperature for those who want to be fresh during the summer time.