Reviews of Logis Hôtel du Chêne 2 stars
Chemin de l'église, 64250 Itxassou, France
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewBeautiful location, very good dinner and breakfast. Staff friendly and a big thanks to the young lady who helped translate from French to English, sadly didn’t catch her name though.
Bathroom a little tired but did not affect the stay.
Good morning, Thank you very much for your feedback! We are delighted that you enjoyed the location, dinner, breakfast and welcome. The young woman who helped you translate is called Rosalie: she will be very touched to know that you mentioned her. We take note of your comment on the bathroom, and we are doing our best to improve this point without losing the charm of our house. We look forward to welcoming you again to Itxassou!
Good morning, Thank you very much for your feedback! We are delighted that you enjoyed the location, dinner, breakfast and welcome. The young woman who helped you translate is called Rosalie: she will be very touched to know that you menti… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThis is a very nice little hotel! Beautiful rooms in a beautiful surrounding. The breakfast was delicious as was the dinner we had here. I highly recommend it!
Many thanks for your enthusiastic message! We are delighted that you appreciated the charm of our house, the setting, as well as the pleasures of the table, from breakfast to dinner. The entire team is touched by your recommendation! We look forward to welcoming you again to Itxassou, in the heart of the Basque Country. 🌿
Many thanks for your enthusiastic message! We are delighted that you appreciated the charm of our house, the setting, as well as the pleasures of the table, from breakfast to dinner. The entire team is touched by your recommendation! We lo… Show more
Reviewed: 26 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewDinner wax amazing!!
Thank you very much we will be delighted to welcome you again.
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewExcellent staff and breakfast is really good with a variety of local products.
Thank you very much for this complimentary comment, we will be happy to welcome you again.
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewReviewed: 25 August 2024 · Stayed in August 2024
Verified reviewReviewed: 23 June 2024 · Stayed in June 2024
Verified reviewThe Logos Hotel du Chene with the typical red shutters of the French Basque area, was located in the lovely little village of Itxassou, France in the beautiful Pyrenees foothills, next to a lovely Basque church and cemetery. There was a Basque festival going on in the area. The staff was wonderful and they served fantastic Basque food for dinner and a very good included buffet breakfast. The bedroom was very small but had the essentials with a comfortable bed, bathroom and closet. The views from the window of the mountains was great. We really liked the place even with the small bedroom.
Quite small room.
We are happy to have brought you satisfaction. Looking forward to welcoming you again.
Reviewed: 2 June 2024 · Stayed in May 2024
Verified reviewWonderful location and beautifully elegant decor. Restaurant excellent. Staff very friendly and helpful. Recommended.
We are happy that you were satisfied with your stay in our house. We attach great importance to the products we work with. Thank you for your recommendation. Looking forward to welcoming you again.
Reviewed: 16 May 2024 · Stayed in May 2024
Verified reviewReviewed: 24 April 2024 · Stayed in April 2024
Verified reviewThe wardrobe couldn’t be used, Owen to bed smell TV remote did not work USB phone charger did not work
We are sorry that your stay was not to your liking. However, we do not understand the meaning of your remarks; we have shared this with our teams. You should have immediately reported the malfunctions to us, we would have remedied the inconvenience.
We are sorry that your stay was not to your liking. However, we do not understand the meaning of your remarks; we have shared this with our teams. You should have immediately reported the malfunctions to us, we would have remedied the incon… Show more
Reviewed: 11 September 2023 · Stayed in August 2023
Verified reviewBreakfast was good thank you and in a nice setting to be peaceful for the dog.
Despite my checking on the website, dinner wasn't avaialble for us so we had to travel again after a long day to find somewhere for dinner
Reviewed: 7 September 2023 · Stayed in September 2023
Verified reviewBeautiful location. The food! Staff very friendly and helpful. Great stopover journeying to Spain from the UK
Nothing
Reviewed: 30 August 2023 · Stayed in August 2023
Verified reviewReviewed: 26 August 2023 · Stayed in August 2023
Verified reviewThe atmosphere was magic.
Nothing.
Reviewed: 24 July 2023 · Stayed in July 2023
Verified reviewLocation was lovely and the dinner perfect
No coffee facilities in the room. No fresh coffee or juice at breakfast.
Reviewed: 18 July 2023 · Stayed in July 2023
Verified reviewReviewed: 16 July 2023 · Stayed in July 2023
Verified reviewLovely location
Rooms are so tiny, no tea and coffee making facilities, no air con, loads of flies and mosquitoes. Bedding was very uncomfortable.
Reviewed: 9 July 2023 · Stayed in June 2023
Verified reviewReviewed: 3 June 2023 · Stayed in June 2023
Verified reviewReviewed: 9 April 2023 · Stayed in April 2023
Verified reviewgreat surroundings! calm and beautiful. Very good breakfast and delicious dinner.
you can hear other costumers noise in the night from the room. but is not a big deal couldn’t find it ease on google maps ! you need to search for Hotel Restaurant du Chene and don’t copy paste the address because google maps brings you to other village.