Reviews of Mercure Lyon Centre Beaux-Arts 4 stars
73-75 Rue du Président Edouard Herriot, 2nd arr., 69002 Lyon, France
Loading
Guests also reviewed these properties:
Lillestrøm, Norway
Danvers, United States
Geneva, Switzerland
Nafplio, Greece
Amiens, France
Karon Beach, Thailand
Mérida, Mexico
Colyton, United Kingdom
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewExcellent location on a major shopping street, just a few minutes from the restaurant street. The Old Town, Town Hall Square and other places are also within walking distance. The boutique hotel is beautiful and comfortable, located in a grand building. The Privilege Room is spacious, the room has everything you need (including a large TV, refrigerator, coffee machine, ironing facilities). The spacious bathroom has high-quality toiletries, a decent hairdryer, and a mirror with lighting and magnification. Overall, the lighting was cozy. A rich and varied breakfast is served in a beautiful dining room. The hotel and rooms are very clean and the staff communicates in a friendly and polite manner. Upon arrival at the hotel, a pleasant welcome and a small gift awaited in the room.
At first, there was a little confusion with paying for the hotel. Upon arrival, I was asked to pay for my stay, even though I had already paid for it in advance. It was a very unexpected situation, but fortunately it was resolved quickly and I didn't have to pay twice.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewExcellent view from our window Very good breakfast with good coffee And VERY serviceminded, nice and helpful people working in your reception.
X
Dear Mrs Lena, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed the view from your room and our breakfast. It’s great to know that our reception team made a positive impression, we will be sure to share your kind words with them. We look forward to welcoming you again soon! Rémi Martignago – General Manager
Dear Mrs Lena, Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed the view from your room and our breakfast. It’s great to know that our reception team made a positive impression, we will be sure to … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewPerfect room ( Privilige) nicely at the city centre
The availability of food & drinks in the hotel itself
Dear Mr Frans, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your Privilège room and our central location. We also appreciate your comment regarding the availability of food and drinks, and we will take it into consideration to improve our guest experience. We hope to welcome you back soon! Rémi Martignago – General Manager
Dear Mr Frans, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your Privilège room and our central location. We also appreciate your comment regarding the availability of food and drinks, and we will take it … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery central Hotel. No traffic or street noise. Staff were good.
Shower needed repair to holder and wood work rotted. Had to ask for milk . Breakfast was good, but expensive. Only went once as a result.
Dear Kelvin, Thank you for this nice review ! We are glad to know that you enjoyed your stay with us thanks to our very central location, the tranquility of our hotel and our staff. However, we take note of your feedback regarding areas for improvement in the room you stayed in, thank you. Hope you have an opportunity of visiting us again. Best regards, Rémi Martignago - General Manager
Dear Kelvin, Thank you for this nice review ! We are glad to know that you enjoyed your stay with us thanks to our very central location, the tranquility of our hotel and our staff. However, we take note of your feedback regarding areas for… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewExcellent location within walking distance of main sites and old Lyon. Mostly clean, good shower pressure. Friendly cheerful staff.
The shower with no doors meant showering was not the relaxing event I like it to be. Had to keep an eye on the floors to make sure they stayed dry. The $$ deposit was a surprise and should be more clearly disclosed.
Dear Nichola, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and found our staff to be friendly and cheerful. Concerning the deposit policy, please note that this is a standard procedure we carry out at each arrival. We sincerely apologize if this was not made clear enough in advance, as it is never our intention to cause any inconvenience to our guests. Your feedback is greatly appreciated and will help us improve the way we communicate this information moving forward. We also value your comments about the shower design and will certainly consider your insights for future improvements. Best regards, Rémi Martignago – General Manager
Dear Nichola, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our prime location and found our staff to be friendly and cheerful. Concerning the deposit policy, please note t… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBathroom had everything we needed, perfect supply of necessities.
The carpeting in the room and headboard design was outdated
Dear Guest, Further to your recent stay at Mercure Beaux-Arts, I would like to thank you for taking the time to share your concerns with us. We take note of your comment regarding the style of the room for our future renovations. Hope you have an opportunity of visiting us again. Best regards, Rémi Martignago - General Manager
Dear Guest, Further to your recent stay at Mercure Beaux-Arts, I would like to thank you for taking the time to share your concerns with us. We take note of your comment regarding the style of the room for our future renovations. Hope you h… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe location and the room were very good .
The breakfast was poor and the place where it was served was awful and small .
Dear Sergio, Thank you for your feedback ! We are delighted that you enjoyed the comfort of our rooms and our location ! Regarding to the breakfast room, in fact this one is small. Our team does its best to satisfy our guests. You have also the possibility to order in room service without extra charge until noon. Nous sommes déçu que vous n'avez pas aimé la qualité de nos produits. We are disappointed that you did not like the quality of our products. In addition to the products required by the Mercure brand, we work with local producers to add value to our breakfast. Our teams also enjoy making homemade pastries every morning to delight our guests. We look forward to seeing you again in the near future. Best regards, Rémi Martignago - General Manager
Dear Sergio, Thank you for your feedback ! We are delighted that you enjoyed the comfort of our rooms and our location ! Regarding to the breakfast room, in fact this one is small. Our team does its best to satisfy our guests. You have also… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe hotel is in the best location in the city—walking distance to everything you want to see and do! The staff is very friendly, and the breakfast was delicious
Our room had limited natural light, and I found it a bit pricey, but I would still recommend it overall.
Dear Mrs Agustina, Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our central location, friendly staff, and breakfast. We also appreciate your comments regarding the room lighting and pricing, and we’ll keep them in mind to continue improving our guests’ experience. We hope to welcome you back on your next visit! Rémi Martignago – General Manager
Dear Mrs Agustina, Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our central location, friendly staff, and breakfast. We also appreciate your comments regarding the room lighting and pricing, and we’ll keep … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewEverything was great including the staff, cleanliness, comfort of the bed and room. We had a room with the balcony and could see the fountain and square which was great! The location and area is amazingggg, so convenient to enjoy Lyon from here. Highly highly recommended!!!
The room was very compact, barely enough space to open the ironing board! Couldn't get a full view in the mirror because the chair was squashed in front of it
Dear Mr Wasfa, Thank you very much for your detailed feedback. We are thrilled to hear that you enjoyed our staff, cleanliness, comfortable beds, balcony view, and our central location, it’s wonderful to know you could make the most of Lyon from here. We also appreciate your comments regarding the compactness of the room and the mirror setup. Your observations are very valuable, and we will take them into consideration for future improvements. We hope to welcome you back soon for another enjoyable stay. Best regards, Pauline Jacob – Operations Manager
Dear Mr Wasfa, Thank you very much for your detailed feedback. We are thrilled to hear that you enjoyed our staff, cleanliness, comfortable beds, balcony view, and our central location, it’s wonderful to know you could make the most of Lyo… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation.
View, there wasn't one.
Dear guests, Thank you very much for your nice review ! We hope to have the great pleasure of welcoming you back soon. Kind regards, Rémi Martignago - General Manager
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe staff were very kind and they also left a little welcoming note with a small packet of cookies in the room to welcome us. It was really a very sweet gesture.
Nothing
Dear Sukree, Thank you so much for your lovely review! We’re delighted to hear that you had a wonderful stay and that our team’s warm welcome made you feel at home. We’re especially happy that you appreciated the small note and cookies, it’s our way of adding a personal touch to your arrival. It would be a real pleasure to welcome you back on your next visit to Lyon! Warm regards, Pauline JACOB - General Manager
Dear Sukree, Thank you so much for your lovely review! We’re delighted to hear that you had a wonderful stay and that our team’s warm welcome made you feel at home. We’re especially happy that you appreciated the small note and cookies, i… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewGreat location.
Odd room. Not much classy about it. Have no idea how it got 4 Stars, but to be fair, hotels with 4 Stars that aren't seem to be common.
Dear Larry, Thank you for sharing your feedback. We’re glad to hear that you appreciated our central location. We’re sorry, however, that the style of the room did not meet your expectations. We understand that perceptions of comfort and décor can vary, and we regret that your experience did not reflect the 4-star standard you were hoping for. Please don’t hesitate to reach out to us directly before a future visit, we would be happy to recommend a room category that might better suit your tastes. Warm regards, Pauline JACOB - General Manager
Dear Larry, Thank you for sharing your feedback. We’re glad to hear that you appreciated our central location. We’re sorry, however, that the style of the room did not meet your expectations. We understand that perceptions of comfort and … Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewI really enjoyed my stay. The hotel is located in a beautiful historic building right in the heart of Lyon. We requested a room with a street view and were delighted to have one overlooking Place des Jacobins. The hotel’s amazing location made it easy to explore the city’s main sights, shops, and cafés on foot. We didn’t have breakfast at the hotel, so I can’t comment on that.
Nothing.
Dear Selin, Thank you so much for your kind words! We’re delighted that you enjoyed your stay and appreciated the charm of our historic building in the heart of Lyon. It’s wonderful to know that your room with a view over Place des Jacobins made your visit even more memorable, and that our location allowed you to easily explore the city’s main sights, shops, and cafés on foot. We truly hope to have the pleasure of welcoming you back on your next trip to Lyon, perhaps next time you’ll have the chance to try our breakfast! Warm regards, Pauline JACOB - General Manager
Dear Selin, Thank you so much for your kind words! We’re delighted that you enjoyed your stay and appreciated the charm of our historic building in the heart of Lyon. It’s wonderful to know that your room with a view over Place des Jacobi… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewLoved its position in the centre of Lyon and the decor.
The room was quite small but was comfy.
Dear Katrina, Thank you so much for your lovely feedback! We’re delighted that you enjoyed our central location and the cosy atmosphere of the hotel. It’s wonderful to hear that you appreciated the décor and found your room comfortable, even if a bit small. Please don’t hesitate to let us know your preferences regarding room size for your next stay we’ll be happy to recommend the most suitable option for you. We truly hope to have the pleasure of welcoming you again on your next trip to Lyon! Warm regards, Pauline JACOB - General Manager
Dear Katrina, Thank you so much for your lovely feedback! We’re delighted that you enjoyed our central location and the cosy atmosphere of the hotel. It’s wonderful to hear that you appreciated the décor and found your room comfortable, e… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLocation
Room’view
Dear Luciano, Thank you for your comment! We’re glad you enjoyed the location and the view from your room, two elements our guests often appreciate when staying in the heart of Lyon. We hope to have the pleasure of welcoming you back very soon! Warm regards, Pauline JACOB - General Manager
Dear Luciano, Thank you for your comment! We’re glad you enjoyed the location and the view from your room, two elements our guests often appreciate when staying in the heart of Lyon. We hope to have the pleasure of welcoming you back ver… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewCentrally located, comfortable room. The hotel offers everything you need. Pet friendly, our dog loved the treat laid out for him in the room
Couldn’t find any negative feedback
Dear Laura, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our central location and comfortable room. It’s especially heartwarming to know your dog loved the treat we prepared, we always love welcoming our furry guests! Your kind words mean a lot to us, and we look forward to welcoming you (and your dog!) back very soon. Warmest regards, Pauline JACOB - General Manager
Dear Laura, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed our central location and comfortable room. It’s especially heartwarming to know your dog loved the treat we prepared, we always love welcoming… Show more