Reviews of Maison Athénée 4 stars
19 Rue De Caumartin, 9th arr., 75009 Paris, France
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Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in May 2025
Verified reviewDecor, service and location (proximity to landmarks). The concierge was fantastic! Made my breakfast, cocktails and gave me great recommendations.
The curtains were dirty, there was an old toothpick/flosser on the floor, the housekeeping is very loud in the morning with door slamming when I was trying to sleep.
Dear Madam, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our decor, convenient location, and the quality of service, especially the outstanding assistance from our concierge. He will be thrilled to know he made such a positive impression on your stay. That said, we’re truly sorry for the cleanliness issues and the early morning noise you experienced. This does not reflect the standard. Please rest assured that we’ve shared your comments with our housekeeping team to ensure immediate improvements. We hope to have the opportunity to welcome you back and provide you with a stay that fully meets your expectations. Warm regards, Sylviane Sanz, General Manager
Dear Madam, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our decor, convenient location, and the quality of service, especially the outstanding assistance from our concierge. He will be th… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewIt was my first stay at Athénee, but not the last. Perfect French hotel. Friendly and helpful staff. Nice rooms. The breakfast is perfect. I can only recommend this hotel - even though I would like to keep it as my own secret stay in Paris
Dear Madam, Thank you so much for your feedback. We are glad to hear you enjoyed your stay. We hope to welcome you bck soon. Warm regards, Sylviane Sanz, General Manager
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewLocation
Rather small rooms
Dear Iva,; Thank you for your comment, we hope to welcome you back soon. Maybe next time you should try one of our Superior or Deluxe room. Warm regards, Sylviane Sanz, General Manager
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 15 May 2025 · Stayed in May 2025
Verified reviewLocation and style of the Hotel
Hotel ideal for tourists, not for working people, as in my case. In the room the space for working on the PC is very limited and uncomfortable. In the bathroom I would suggest putting a curtain or glass to limit water splashing on the floor if you shower.
Dear Sir, Thank you for sharing your thoughts. We're glad you appreciated the location and style of the hotel. We understand that the room setup may not have been ideal for working, and we appreciate your suggestion regarding the bathroom. Your feedback is valuable and will be taken into consideration as we continue improving our guest experience. We hope to have the chance to welcome you again, perhaps for a leisure stay next time! Best regards, Sylviane Sanz, General Manager
Dear Sir, Thank you for sharing your thoughts. We're glad you appreciated the location and style of the hotel. We understand that the room setup may not have been ideal for working, and we appreciate your suggestion regarding the bath… Show more
Reviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewShower needed a curtain
Dear Sir, Thank you for your comment. Please note that all our showers are equipped with a glass partition, which eliminates the need for a curtain. We hope to welcome you back another time. Warm regards, Sylviane Sanz, General Manager
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewVery good breakfast Staff friendly and helpful
Lift broke and I walk with support so difficult to go upstairs to 4 floor Staff helpful Would have preferred walk in shower bath difficult to get in and out of
Dear Sally, Thank you for your kind words about our breakfast and team. We’re truly sorry for the inconvenience caused by the elevator issue and the shower setup. We hope to welcome you back soon. Warm regards, Sylviane Sanz; General Manager
Dear Sally, Thank you for your kind words about our breakfast and team. We’re truly sorry for the inconvenience caused by the elevator issue and the shower setup. We hope to welcome you back soon. Warm regards, Sylviane Sanz; General Ma… Show more
Reviewed: 2 May 2025 · Stayed in May 2025
Verified reviewLocation was excellent. Staff were very attentive and courteous.
The elevator broke down on our last 2 days. Had to climb up 5 flights of stairs. Once we had to go all the way back down when both our 2 card keys wouldn’t working. So that was really traumatic, climbing 5 floors only to find out you have to go back down to get your card keys reset, then go back up to your room. Despite this issue, the staff were very apologetic and helpful. They even carried our luggage all the way down for check out, while keeping smiles on their faces.
Dear Frances, Thank you for your kind words about our location and team. We sincerely apologize for the elevator issue and the inconvenience with the key cards—it must have been very frustrating. We truly appreciate your understanding, and we’re glad our staff could assist you with a smile during this situation. Best regards, Sylviane Sanz, General Manager
Dear Frances, Thank you for your kind words about our location and team. We sincerely apologize for the elevator issue and the inconvenience with the key cards—it must have been very frustrating. We truly appreciate your understanding, and… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewThe location was excellent, just round the corner from the Opera but the street itself was quiet as was the room. The breakfast was fresh and delicious and the staff very friendly and helpful.
Nothing!
Dear Sir, Thank you very much for your kind review. It was a pleasure to have you and we hope to welcome you back very soon. Warm regards, Sylviane Sanz, Generale Manager
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewRoom was on the small side to much furniture in for a small room Not enough storage and nowhere to put our luggage not to a 4 star hotel rating 😔 Hanging space was small so nowhere to put our coats 😔 Because the lack of storage we had to keep stuff in our cases 🤷🏼. Poor
Dear Spencer, Thank you for your feedback. We’re sorry that the room size and storage did not meet your expectations. For a future stay, we would be happy to recommend one of our larger room categories for more comfort. We appreciate your stay and hope to welcome you again. Sylviane Sanz, General Manager
Dear Spencer, Thank you for your feedback. We’re sorry that the room size and storage did not meet your expectations. For a future stay, we would be happy to recommend one of our larger room categories for more comfort. We appreciate your… Show more
Reviewed: 17 March 2025 · Stayed in March 2025
Verified reviewDear Oliver, Thank you so much for this wonderful review! We hope to welcome you back very soon. Best regards, Sylviane Sanz, General Manager.
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewThe hotel is nice and cozy. The Porter was very helpful. The location just perfect. It was a very pleasant stay.
Dear Olga, Thank you for your kind words! We are glad you enjoyed your stay, our service, and the perfect location. We look forward to welcoming you again! Best regards, Sylviane Sanz, General Manager
Reviewed: 23 February 2025 · Stayed in February 2025
Verified review