Reviews of Novotel Massy Palaiseau 4 stars
18-20 Rue Emile Baudot, 91120 Palaiseau, France
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel was nicely located, with plenty of good restaurants and grocery stores nearby
The cleaning was very poor—rooms were not vacuumed and only lightly wiped. The staff, including reception and cleaning, were not friendly or welcoming. Breakfast was okay, but overall the service and cleanliness left much to be desired.
Dear Jignesh, We are truly sorry to learn that your stay did not meet your expectations. Your comments are important to us and have been shared with our team to ensure this issue is addressed promptly. We hope to have the opportunity to welcome you back and provide a more comfortable experience. Kind regards, Aline Perissé Sales Assistant
Dear Jignesh, We are truly sorry to learn that your stay did not meet your expectations. Your comments are important to us and have been shared with our team to ensure this issue is addressed promptly. We hope to have the opportunity to … Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewBreakfast was not up to the standard we would expect, especially for 20 euros per person.
Not enough staff on. Know one to greet you on arrival, one person looking after the bar and the dining area.
Dear Kenny, Thank you for taking the time to share your thoughts. We’re sorry to hear that your breakfast experience didn’t fully meet your expectations on this occasion. Our breakfast is designed to offer fresh, quality products and a variety to suit different tastes, and we regret if this was not fully reflected during your visit. We truly value your feedback as it helps us continue improving, and we hope to have the pleasure of welcoming you back for a more enjoyable experience. Best regards, Aline Perissé Sales Assistant.
Dear Kenny, Thank you for taking the time to share your thoughts. We’re sorry to hear that your breakfast experience didn’t fully meet your expectations on this occasion. Our breakfast is designed to offer fresh, quality products and a va… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewN/A
Dear Charles, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us. Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, who are committed every day to offering you an exceptional experience. We would be delighted to welcome you back very soon for another enjoyable stay. Best regards, Aline Perissé Sales Assistant
Dear Charles, We sincerely thank you for your positive feedback. It is a pleasure to know that you enjoyed your stay with us. Your satisfaction is our priority, and your encouragement is a real source of motivation for our entire team, wh… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewdinner on the patio with a good band
breakfast was very busy and limited choice; Information on ev charging facilities inadequate, in fact the chargers were several minutes walk from the hotel
Thank you for sharing your experience. We’re glad you enjoyed the dinner on the patio with live music — it’s always a pleasure to create a relaxing and enjoyable atmosphere for our guests. We’re sorry that breakfast felt too busy and that the selection did not fully meet your expectations. Your feedback is valuable and will help us improve our service. Regarding EV charging, we apologize for the confusion. Please note that our on-site parking is equipped with electric vehicle charging stations, and we’ll make sure this information is communicated more clearly for future guests. We hope to have the pleasure of welcoming you again soon. Best regards, Aline Perissé, Commercial assistant
Thank you for sharing your experience. We’re glad you enjoyed the dinner on the patio with live music — it’s always a pleasure to create a relaxing and enjoyable atmosphere for our guests. We’re sorry that breakfast felt too busy and that … Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewNothing
Everything
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewCar park and location
Toilet was small in a corner separate from the main bathroom
Reviewed: 18 December 2024 · Stayed in November 2024
Verified reviewReviewed: 14 November 2024 · Stayed in November 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewReviewed: 5 September 2024 · Stayed in August 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewThe location for out trip meant this hotel was perfect for one long day of travel, a stop, and then carry on our journey to Clermont Ferrand.
When we arrived after a long day drive, there was no one on reception. After waiting too long we were shown to our room which was not appropriate for my family. There was no cot - even after getting multiple emails and messages saying there would be one. I had to go find a baby cot myself. The room was awfully small. The staff were the most unhelpful I have come across.
Dear, Thank you for taking the time to share your impressions of your stay with us. We are delighted to read that you enjoyed our establishment. It is a great disappointment for us to read that your experience was unfortunately not up to standard. Please be assured that your comments have been shared with our management and the relevant teams. We hope that despite your disappointment, you will give us a second chance to prove to you our commitment and professionalism, so that we can offer you a stay worthy of our establishment. Yours sincerely Alexia Mouline Assistant Reception Manager
Dear, Thank you for taking the time to share your impressions of your stay with us. We are delighted to read that you enjoyed our establishment. It is a great disappointment for us to read that your experience was unfortunately not up to… Show more
Reviewed: 9 August 2024 · Stayed in August 2024
Verified reviewReviewed: 6 August 2024 · Stayed in July 2024
Verified reviewReviewed: 5 August 2024 · Stayed in August 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 July 2024 · Stayed in May 2024
Verified reviewReviewed: 22 July 2024 · Stayed in July 2024
Verified reviewClose to the Orly Airport. Fast check in.
Only one small main elevator, 2nd was service far down the corridor. Air conditioning weak and fridge not working.
Dear Sir, Thank you for taking the time to share your impressions of your stay with us. We are delighted to read that you enjoyed our establishment. It is a great disappointment for us to read that your experience was unfortunately not up to standard. Please be assured that your comments have been shared with our management and the relevant teams. We have 2 elevators at the ends of the corridors, which makes access easier depending on where your room is located. You can adjust the intensity and temperature of the in-room air conditioning. As for the fridge, please let us know when you arrive so that our technicians can take action. We hope that despite your disappointment, you will give us a second chance to prove to you our commitment and professionalism, so that we can offer you a stay worthy of our establishment. Regards, Alexia Mouline Assistant Front Office Manager
Dear Sir, Thank you for taking the time to share your impressions of your stay with us. We are delighted to read that you enjoyed our establishment. It is a great disappointment for us to read that your experience was unfortunately not u… Show more
Reviewed: 21 July 2024 · Stayed in July 2024
Verified reviewReviewed: 20 July 2024 · Stayed in July 2024
Verified reviewGood stay outside Paris for a next day flight from Orly
Hello, What can we say except thank you for your positive comments following your stay with us. We are delighted to read that our hotel and its location met your expectations. We look forward to welcoming you back soon. Yours sincerely Lucie Reception
Hello, What can we say except thank you for your positive comments following your stay with us. We are delighted to read that our hotel and its location met your expectations. We look forward to welcoming you back soon. Yours sin… Show more
Reviewed: 1 July 2024 · Stayed in June 2024
Verified reviewFree water station on every floor with carbonate water. A/C works fine. Curtains that allow dark rooms at night. Desk space to work. Good internet speed. Free parking onsite (at least for us). Restaurants that are open late are close by (but you need a car to drive to them).
Shower water pressure is not the best, but temperature control works fine. Bed is okay, but a little springy. Location was good for us (with a car), but probably not for most people without a car. About a 15-minute walk to RER Line B.
Hello, Thank you for taking the time to share your positive experience following your stay with us. We will be sure to correct the details you mentioned, as they are very important to us. We are very pleased that you enjoyed some of the facilities. We would be delighted to welcome you back and repeat the Novotel experience. Lucie Front desk
Hello, Thank you for taking the time to share your positive experience following your stay with us. We will be sure to correct the details you mentioned, as they are very important to us. We are very pleased that you enjoyed some of … Show more
Reviewed: 20 June 2024 · Stayed in May 2024
Verified reviewStaff was lost and rude. They couldn’t find my reservation, made us wait over an hour in the lobby because they didn’t want to give us a room, and weren’t nice overall. There is no water in the rooms, 0 facilities.
Dear Sir, Thank you for taking the time to share your impressions of your stay with us. It is a great disappointment for us to read that your experience was unfortunately not up to standard. Please be assured that your comments have been shared with our management and the relevant teams. It sometimes happens that Booking reservations are not transmitted correctly in the system, so it is necessary for reception to find the reservation or contact customer service in order to be able to add the reservation. This also implies finding availability with the right room category, which is not always easy depending on the occupancy of the establishment. We're sorry this happened to you. Every day, we instill in all our teams a sense of courtesy, goodwill and availability, and we are sincerely sorry that our staff did not demonstrate the professionalism that usually characterizes them. For ecological reasons, we do not provide bottled water in our rooms. However, a carafe is at your disposal in your room, and fountains are freely available on each floor of the hotel, allowing you to help yourself to still, chilled or sparkling water. We hope that despite your disappointment, you will give us a second chance to prove to you our commitment and professionalism so that we can offer you a stay worthy of our establishment. Regards, Alexia Mouline Assistant Front Office Manager
Dear Sir, Thank you for taking the time to share your impressions of your stay with us. It is a great disappointment for us to read that your experience was unfortunately not up to standard. Please be assured that your comments have been … Show more