Reviews of Mercure Aix en Provence Beaumanoir 4 stars
Rue Marcel Arnaud, 13100 Aix-en-Provence, France
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe cleanliness was exceptional, the staff was very nice and even upgraded our room. Had dinner at the hotel restaurant, the food was excellent. Beautifully set swimming pool.
Hello, Thank you very much for your excellent feedback. We are delighted that you enjoyed your stay, from the warm welcome to the restaurant and pool area. Your satisfaction is our greatest reward and we look forward to welcoming you back soon. Best regards, The Mercure Aix-en-Provence Beaumanoir team
Hello, Thank you very much for your excellent feedback. We are delighted that you enjoyed your stay, from the warm welcome to the restaurant and pool area. Your satisfaction is our greatest reward and we look forward to welcoming you back s… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel itself has very good amenities, pool and restaurant were very cozy. Breakfast was delicious with very good products. The staff were very welcoming.
Hello, Thank you for your great feedback and kind words about our team. We are delighted that you enjoyed your stay with us and hope to welcome you back soon. Best regards, The Mercure Aix-en-Provence Beaumanoir team
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything, very nice staff from cleaning to reception . Breakfast was amazing and room clean.
No shampoo, conditionner nor USB plug in the room. I would have given a 10 but with it in the room. A bit strange not to have shampoo when there is a pool
Hello Raphael, Thank you for your great rating and kind words about your stay. We are glad you enjoyed the hospitality of our team and the breakfast. We also take note of your remarks to keep improving our services. We look forward to welcoming you again soon. Best regards, The Mercure Aix-en-Provence Beaumanoir team
Hello Raphael, Thank you for your great rating and kind words about your stay. We are glad you enjoyed the hospitality of our team and the breakfast. We also take note of your remarks to keep improving our services. We look forward to welco… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewRoom was clean.
Swimming pool and outdoor area is old and over crowded. It felt a bit disgusting.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe rooms were very clean! The staff very nice and helpful. The food in the restaurant excellent!!
The neighborhood!
Dear Guest, Thank you for your wonderful feedback! We are pleased to hear you enjoyed the cleanliness of the rooms, the friendliness of our staff, and the quality of the restaurant. We note your comment about the neighborhood and appreciate your honesty. We hope to welcome you again soon. Kind regards, Mercure Aix en Provence Beaumanoir Les 3 Sautets
Dear Guest, Thank you for your wonderful feedback! We are pleased to hear you enjoyed the cleanliness of the rooms, the friendliness of our staff, and the quality of the restaurant. We note your comment about the neighborhood and appreciat… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewNewly refurbished, excellent staff, comfy beds and bedding facilities stylish and a open air Swimming pool
Dear Guest, Thank you for your kind words and positive feedback. We are delighted that you appreciated our recently refurbished facilities, comfortable beds, attentive staff, and outdoor swimming pool. We look forward to welcoming you back soon. Kind regards, Mercure Aix en Provence Beaumanoir Les 3 Sautets
Dear Guest, Thank you for your kind words and positive feedback. We are delighted that you appreciated our recently refurbished facilities, comfortable beds, attentive staff, and outdoor swimming pool. We look forward to welcoming you bac… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewClean. Comfortable bed.
Hotel staff ok. Restaurant minus 10 out of a scale of 10. Staff. Not enough. Poorly trained. Food average to poor. Service sucked. 2 hours to eat one course Waited 32 minutes for a server to talk to us after the manager seated us. Red wine ( St Emilion) served chilled ……. Salad floating in olive oil. Never asked us if we wanted a cheese plate, dessert or coffee. …. Could go on.
Hello Mr. Dai, We are delighted that the staff and the room have agreed with you. However, we are sorry that the dinner didn't meet your expectations. Know that upon your return, our team's restaurant did what was necessary to improve. We hope to welcome you again to have a new opinion from your side Thank you and wish you a good day
Hello Mr. Dai, We are delighted that the staff and the room have agreed with you. However, we are sorry that the dinner didn't meet your expectations. Know that upon your return, our team's restaurant did what was necessary to improve. W… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewShower gel not replaced. Coffee sachets not replaced. Would prefer ceramic cups rather than paper cups in room.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewThe room was nice and clean.
Thee are renovating the hotel, so noisy and messy.
Dear guest, Thank you for your feedback. We’re pleased to hear that you enjoyed the cleanliness and comfort of your room. We apologize for the inconvenience caused by the renovation work. These improvements are essential to enhance our guests’ future experience, and we appreciate your understanding during this period. We hope to welcome you back in a quieter and fully refreshed environment soon. Best regards, The team of Mercure Aix en Provence Beaumanoir Les 3 Sautets
Dear guest, Thank you for your feedback. We’re pleased to hear that you enjoyed the cleanliness and comfort of your room. We apologize for the inconvenience caused by the renovation work. These improvements are essential to enhance our gu… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified review