1 Rue Emile Fassin, 13200 Arles, France
#27 of 40 hotels in Arles
Guests' ChoiceBased on 278 hotel reviews
7.7Cleanliness
8.2
Comfort
8.3
Location
9.3
Facilities
7.6
Staff
8.5
Value for money
7.8
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 August 2025
Emmanuel
FranceThe rooftop would be perfect if there was a bar and some staff. The aircon is noisy and can't be totally stopped. The parking is not free.
The location is perfect for visiting Arles and Les Rencontres. The renovation is nice.
Stayed in August 2025
Reviewed: 22 July 2025
Van
FranceNothing
Very close to center, comfy and design The pool was a great plus for breaks from work
Stayed in July 2025
Reviewed: 17 July 2025
Preben
DenmarkWe decided to have breakfast. It was the most chaotic experience, the breakfast table was empty, the only two coffee machines were out of order. Eventually somebody arrived, looking like they had overslept. We never had any breakfest
Stayed in July 2025
Reviewed: 15 July 2025
Fabrice
Belgiumdecoration of the room (beige and brown, bit sad and old fashioned). impression that the hotel is under a revovation/remodeling and that we get an "old" room
location, next to the center of Arles. friendly and discret staff.
Stayed in July 2025
Reviewed: 30 March 2025
Xiaoting
Chinasuper nice location and room is big enough :)
Stayed in March 2025
Reviewed: 22 March 2025
Gordon
United KingdomNothing.
Nice Hotel close to the main attractions in Arles. The Amphitheatres are only about 10 mins walk and likewise the Hôtel-Dieu. Many restaurants within easy reach. Comfy bed, nice clean room. Underground parking on site (for a few) was handy. Didn't try the breakfast.
Stayed in March 2025
Reviewed: 14 February 2025
Caroline
United KingdomWe were disappointed with the facilities. Building work was going on and it felt like it was in limbo . We didn't eat there as it didn't feel welcoming. Despite what we had been led to believe, there was no kettle in the room for making hot drinks. There was a water dispenser in the foyer but that was all.
The bedroom was very clean and the bathroom too, although it was a little dated and in need of attention. There was a wardrobe , TV and mini fridge in the room. The bed was really comfortable. The location couldn't have been much better for access to places to visit and eat. The tourist information opposite was a big help. The two members of staff we dealt with were kind and doing their best.
Stayed in February 2025
Reviewed: 2 February 2025
Michael
United KingdomGood location, the room was a good size and comfortable .
Stayed in February 2025
Reviewed: 27 January 2025
Henri
CanadaThe bathtub was quite small.
The staff were great
Stayed in January 2025
Reviewed: 13 January 2025
Jim
United KingdomNothing springs to mind.
Extremely well located in the centre of Arles, everywhere in the historic part was within walking distance. The room was comfortable and breakfast was a good assortment of food and drink to fuel the next part of the journey.
Stayed in January 2025
Reviewed: 21 December 2024
Aurora
ItalyUnfortunately our room had an I comfortable bed and at night there was a lot of noise - we could hear the water running in other rooms and there was a rattling noise coming from the vents that would intermittently start for hours on end.
The location is great, the hotel itself is really nice and quaint. The breakfast was good but on the expensive side.
Stayed in December 2024
Reviewed: 27 November 2024
Vincent
FranceLack of towels. Just two bath towels. No soap. The liquid soap dispenser was empty.. A very slippery bath, dangerous for elderly people. Getting some hot water takes far too long !
Ideal location to visit that lovely historical city. Very welcoming people at the reception. Very good buffet breakfast.
Stayed in November 2024
Reviewed: 9 November 2024
Katia
FranceL’architecture et la decoration impersonnelle
L’emplacement en centre ville
Stayed in September 2024
Reviewed: 13 October 2024
Jeff
United KingdomWE have no complaints about any aspects of the hotel. It was perfect for our purposes
We were touring by car and so we were delighted to be able to park securely in the hotel's underground car park. The hotel was located close to the Roman ruins which were reached by a very easy and pleasant walk. Ideal for our purposes.
Stayed in September 2024
Reviewed: 11 October 2024
Janet
United KingdomGood selection for breakfast
Stayed in September 2024
Reviewed: 9 October 2024
Amarelis
GermanyActually the only thing we have on the negative side are the carpets in the room and corridors. They are old and they have a smokey smell when you come in the room. After airing the room it was better but this should be changed. The sitting arragements in the entrance hall need to be refurbished. They are simply too old and dirty.
Location was good and central. Could get on with our foot tour right away. And our Camargue 4x4 Safari took off directly in front of the Atrium Hotel. The room was fine, not too small and had all one needs. Nothing fancy but fine. Breakfast was also fine... a little of everything but nothing exceptional. Even eggs, bacon and sausage were available. Internet connection was good and free.
Stayed in October 2024
Reviewed: 8 October 2024
Tera
United StatesThere were lots of ants walking in a trail in the hall & through the room when we got there, by the end of our stay they were gone though. The A/C didn't work well and it was hot & uncomfortable (for me), leaving the windows open wasn't a good option due to rain at night (late September). I was not jazzed about having carpet in the rooms, I kept my shoes on. I had bites that I couldn't explain, I didn't see any bugs (I looked!) but I had quite a few bites on my back and arms after leaning against a decorative bed pillow for a while as we planned our outings. The tub was elevated so beware if you are unsteady on your feet or get help.
The location was excellent to get to most of the old town and historic sites, there are restaurants & shops nearby and all throughout the city center. It's a pretty long walk to the museums but if you are fit it's doable. There was a nice rooftop pool, we didn't use it but saw others enjoying it. They had restaurant and breakfast area, we went elsewhere because there were 2 tour buses so it was busy & we wanted to check out the town anyway. The room was sizable, ours had a little step out balcony, desk, sofa, and included a bath tub which was great after walking so much. We were able to park for free on a side street. It seemed quite safe there. There's a lift to get up first set of stairs, an elevator to reach rooms.
Stayed in September 2024
Reviewed: 2 October 2024
Wendy
CanadaThe location is excellent for exploring the older part of town. The fellow at reception helped me sort out a rental car issue. He tried to help me himself and then found someone else who knew what to do. This was a big deal to me! I was very grateful.
Stayed in September 2024
Reviewed: 28 September 2024
Peter
AustraliaBreakfast replenishment was very poor. Staff concentrated on lunch setup and ignored clearing and resetting of tables, restocking food and ensuring adequate glasses, plates and cutlery.
Great location close to all sites.
Stayed in September 2024
Reviewed: 27 September 2024
Allestree
United KingdomEverything was fine! Nothing negative to say.
Locstion: proximity to the town centre.
Stayed in September 2024
Reviewed: 26 September 2024
Heather
United StatesGreat location and nice room!
Stayed in September 2024
Reviewed: 24 September 2024
Margaret
IrelandRoom was small
Good location with underground secure parking. Evening dinner was very reasonably priced and good quality.
Stayed in September 2024
Reviewed: 23 September 2024
Declan
IrelandNo complaints
Modern and good location
Stayed in September 2024
Reviewed: 9 September 2024
Theresa
MaltaThe breakfast was a bit busy and at one point the bread and water took long to be refreshed.
The room was comfortable, towels were provided daily. And our room was also quiet.
Stayed in September 2024
Minori, Italy
Palmanova, Spain
Townsville, Australia
Ortona, Italy
Jindabyne, Australia
London, UK
Rochefort, France
Cartagena de Indias, Colombia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content