Reviews of Mercure Arras Centre Gare 4 stars
58 boulevard Carnot, 62000 Arras, France
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewDear guest, Thank you for this excellent review following your stay at Mercure Arras Centre Gare! We are delighted to hear that our team, the quality of your room, and our location all contributed to making your stay an enjoyable one. We will be sharing your kind comments with the entire team! We hope to have the pleasure of welcoming you back for another stay in the future. Wishing you a wonderful evening. Kind regards, Lea – Front Desk
Dear guest, Thank you for this excellent review following your stay at Mercure Arras Centre Gare! We are delighted to hear that our team, the quality of your room, and our location all contributed to making your stay an enjoyable one. We… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified review- Clean and spacious room, with a good coffee machine and separate toilet - Very quiet! - Lovely, helpful staff, both at the reception desk and in the restaurant area - Convenient parking, with an elevator going directly to the hotel. In the weekend it was free, we could even charge our car for free - Breakfast was good and dinner at the hotel was great quality too
- Parking entrance was hard to find and spots were very tight, we didn’t manage to park in between the lines and still get out of the car so we used two spots (as did many others). Luckily there were plenty of empty spots
Dear Guest, Thank you so much for this positive feedback following your stay with us ! We are delighted that you appreciated the quality of the room, our restaurant's service, and also our professional staff. We understand that the car park is quite difficult to access, we take into account your remarks, and we will do our best to improve this service. We hope this has not impacted the quality of your stay. We look forward to welcoming you again very soon. We wish you a pleasant evening! Kind regards, Lea - Front Desk
Dear Guest, Thank you so much for this positive feedback following your stay with us ! We are delighted that you appreciated the quality of the room, our restaurant's service, and also our professional staff. We understand that the car p… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewDear guest, Thank you so much for your kind words and for this excellent review. We are delighted to hear that our team, the quality of our rooms, or even our location contributed to make your stay even better. Your compliments mean a lot to us and we will share them with our team for sure ! We would be happy to welcome you back for a future stay in Arras ! Have a great evening ! Kind regards, Lea - Front Desk
Dear guest, Thank you so much for your kind words and for this excellent review. We are delighted to hear that our team, the quality of our rooms, or even our location contributed to make your stay even better. Your compliments mean a l… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewVery little this visit although I have stayed previously
Road was up outside making arrival virtually impossible for a disabled friend. No toiletries or water in room , tea and coffee facilities were as poor as a budget hotel. Bar staff slovenly and mostly not even behind the bar.
Dear Guest, Thank you for taking the time to share your experience following your stay in our hotel, even though your experience didn't meet your expectations. We are indeed facing road works on the Boulevard Carnot and the entrance of the public underground carpark is in front of the train station now. We are conscious these works are inconvenient but they are necessary to improve the access and the entrance of the hotel. Moreover, our staff did its best to give you orientations and information at your arrival, even though you didn't warn us you were accompanied with a disabled friend before arrival and that you were coming with your motorcycles. Concerning the water, it has been a couple of months now that we have fountains on each floor right next to each elevators. And if you needed toiletries you can ask at any time at the front desk, our staff would be pleased to help you about that matter. Besides, our professionnal receptionnist kindly offer you two drinks at the bar as a commercial gesture. We take into account all your concerns of course and we will share them with our teams. We hope to better serve you in the near future, Sincerely, Aurora - Service réception.
Dear Guest, Thank you for taking the time to share your experience following your stay in our hotel, even though your experience didn't meet your expectations. We are indeed facing road works on the Boulevard Carnot and the entrance of th… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewWas upgraded to a nice room with complementary hot and cold drinks. Bed was very comfortable and room was clean. Staff were friendly and professional. Would recommend this hotel as a stop on your way down south.
Nothing, everything was good
Dear guest, Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed the upgrade, the complimentary drinks, and especially the comfort and cleanliness during your stay. It is also great to know that our team made a positive impression. Your compliments mean a lot to us and we will share them with our team for sure ! We are glad you would recommend us as a stop on the way south. We would be happy to welcome you back anytime, for a next stay in Arras ! Have a wonderful day ! Kind regards, Lea - Front Desk
Dear guest, Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you enjoyed the upgrade, the complimentary drinks, and especially the comfort and cleanliness during your … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe staff were extremely helpful especially when I explained my don had allergies.
One of rooms had a smell when we arrived
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you appreciated our staff. We are yet sorry to learn about the unpleasant odor in the room. Please be assured that we take such comments into account and will share it with our teams. We hope to have the opportunity to welcome you back under better conditions. Aurélie- Front Desk
Dear Guest, Thank you for sharing your feedback. We are glad to hear that you appreciated our staff. We are yet sorry to learn about the unpleasant odor in the room. Please be assured that we take such comments into account and will share i… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewVery modern, buzzy, clean, great staff
Roadworks right outside hotel. Made for very poor access & tricky with luggage. Car park we were told to use was shut because of roadworks. Would have been good to be warned of all the upheaval on their website
Dear traveler, Thank you for sharing your opinion following your stay in our hotel. We are delighted that you had a pleasant stay with us. Indeed, there are road works on the Boulevard, these works could be unpleasant but they are necessary for the improvement of the entrance for our visitors. We take into account all your remarks. Customer service is our priority, so such feedback is precious to us. We will share your review with all our teams ! We hope to have the pleasure of welcoming you again very soon, Aurélie - Reception Service.
Dear traveler, Thank you for sharing your opinion following your stay in our hotel. We are delighted that you had a pleasant stay with us. Indeed, there are road works on the Boulevard, these works could be unpleasant but they are necessary… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation
Would have been helpful to know about the car park access construction before we arrived. I’ve stayed here 5 times before so I knew there was another entrance.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewDear traveler, Thank you for sharing your opinion following your stay in our hotel. We are delighted that you had a pleasant stay with us. Customer service is our priority, so such feedback is precious to us. We will share your review with all our teams ! We hope to have the pleasure of welcoming you again very soon, Aurélie - Reception Service.
Dear traveler, Thank you for sharing your opinion following your stay in our hotel. We are delighted that you had a pleasant stay with us. Customer service is our priority, so such feedback is precious to us. We will share your review with … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewBreakfast was really good in a lovely space
Dear traveler, Thank you for sharing your opinion following your stay in our hotel. We are delighted that you had a pleasant stay with us and that you appreciated our services, especially our breakfast service. Customer service is our priority, so such feedback is precious to us. We will share your review with all our teams ! We hope to have the pleasure of welcoming you again very soon, Aurora - Reception Service.
Dear traveler, Thank you for sharing your opinion following your stay in our hotel. We are delighted that you had a pleasant stay with us and that you appreciated our services, especially our breakfast service. Customer service is our pr… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewCentral, good breakfast, friendly staff, good with pet
Not easy to find parking, road works outside (this should be done soon hopefully, so will improve)
Dear traveler, Thank you for sharing your opinion following your stay in our hotel. We are delighted that you had a pleasant stay with us and that you appreciated our services, especially our breakfast service. We are facing indeed road works on the Boulevard, these works could be unpleasant but they are necessary for the improvement of the entrance for our visitors. We take into account all your remarks. Customer service is our priority, so such feedback is precious to us. We will share your review with all our teams ! We hope to have the pleasure of welcoming you again very soon, Aurora - Reception Service.
Dear traveler, Thank you for sharing your opinion following your stay in our hotel. We are delighted that you had a pleasant stay with us and that you appreciated our services, especially our breakfast service. We are facing indeed road … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified review