Reviews of Mercure Nice Centre Grimaldi 4 stars
6, Rue Grimaldi, 06000 Nice, France
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation was awesome
It’s pick of the summer hot .. hotel does not have a proper air conditioning system . So when you are coming back hot you remain so for long .
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rozenn PERRAUD Directrice
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewLocation
- [ ] No water in the room - [ ] No slippers - [ ] Very Old furniture - [ ] No brushing kit - [ ] They take 100€/pers as a method of "warranty" in case of damage - [] no parking spots - [] nothing in the minibar
Reviewed: 24 July 2025 · Stayed in May 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewBrilliant location, easy walk to everything we wanted to do. Great value breakfast available.
the in room air con could have been cooler. Room hot over night.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rozenn PERRAUD Directrice
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewthe location is excellent
the room need renovation
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rozenn PERRAUD Directrice
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewLocation is perfect.
During our stay, we experienced several serious issues. There was a persistent, very unpleasant and disturbing smell in the room, and the room itself was dirty. In addition, there were dozens of flies inside the room, which was extremely unhygienic. The internet connection was almost unusable. On top of all this, one day the elevators broke down (while people were inside), and they remained out of service for hours. We had to climb the stairs to our room on the 6th floor. Unfortunately, these problems made our stay very disappointing.
Dear Guests Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay, especially regarding the elevator malfunction. The elevator breakdown was completely beyond our control. The people inside the elevators were safely evacuated within approximately 20 minutes. Following that, it took some time to fully restore the service while strictly following all necessary safety checks and procedures. We understand how frustrating this situation must have been and offer our sincere apologies. Please be assured that we are doing everything possible to prevent such issues in the future. We hope to have the opportunity to welcome you again and provide you with an experience that better meets your expectations. Kind regards, R PERRAUD Manager
Dear Guests Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay, especially regarding the elevator malfunction. The elevator breakdown was completely beyon… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewAll except sewage smell in room
Sewage smell in room during stay
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rozenn PERRAUD Directrice
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewGreat location with plenty of restaurants nearby. The rooftop bar was a bonus. I also liked that guests had access to a water machine in reception.
The unexpected €150 holding fee taken off my credit card when I booked in. Im not sure if guests are aware that this is the hotel policy. Any drinks, breakfast and city tax is deducted from this holding fee.
Dear Guest, Thank you for your feedback, we're delighted you enjoyed our location, the rooftop bar, and the water station at reception. Regarding the €150 holding fee: we understand your concern and appreciate you bringing this up. As part of our policy, a security deposit of €50 per night is pre-authorized at check-in to cover any extras such as drinks, breakfast, or city tax. This is a standard procedure, and any unused amount is released after check-out. We’ll make sure this information is communicated more clearly in the future, and we hope to welcome you back soon. Best Regards RPERRAUD Manager
Dear Guest, Thank you for your feedback, we're delighted you enjoyed our location, the rooftop bar, and the water station at reception. Regarding the €150 holding fee: we understand your concern and appreciate you bringing this up. As pa… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewExcellent location
Very noisy- thin walls could hear conversations from next door Also very slow check in - room not ready upon agreed time…
Dear Guest, Thank you for taking the time to share your feedback. We're glad to hear you appreciated the excellent location, but we're truly sorry to learn that noise and delays at check-in impacted your stay. Your comments are important to us, we’ll review our check-in procedures and look into ways to improve soundproofing. We hope to have the opportunity to welcome you back under better circumstances. Best Regards RPERRAUD Manager
Dear Guest, Thank you for taking the time to share your feedback. We're glad to hear you appreciated the excellent location, but we're truly sorry to learn that noise and delays at check-in impacted your stay. Your comments are important … Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewLocation
It was an ordinary hotel for the price of the room.
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rozenn PERRAUD Directrice
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewGreat location
The cleaners talking on their phone woke us up very early every morning.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rozenn PERRAUD Directrice
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's a… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewThe location was excellent. The staff were very welcoming and friendly. The information received before our stay was very good and appreciated. The room was small but we're not staying in a city centre hotel for the room.
2 main negatives - 1. The bed was uncomfortable. 2. It was very noisy - not sure if they have quieter rooms located elsewhere which would be useful to know for future. So although as mentioned above the room was fine, what we did need was a good night's sleep and unfortunately we didn't get it.
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rozenn PERRAUD Directrice
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewLocation and staff
Breakfast too expensive
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rozenn PERRAUD Directrice
Reviewed: 9 April 2025 · Stayed in April 2025
Verified reviewWe stayed for 2 nights we asked if we could change our room as we found the 1st room a little small and noisy. The staff were very good and accommodating and the 2nd room was very good. Breakfast was excellent with a lot of choices. We will stay again, particularly due to the staff in the hotel.
Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Grimaldi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rozenn PERRAUD Directrice
Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Nice Centre Grimaldi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback w… Show more
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewThe staff and lobby. The staff were really friendly and welcoming
The rooms are tired, clown is weird and creepy.
Dear Guest, Thank you for sharing your feedback with us. We’re thrilled to hear that you appreciated the warm and friendly welcome from our staff, as well as our lobby. Providing a positive guest experience is always our priority. We’re sorry to hear that you found the room decor not to your liking and that certain elements made you uncomfortable. We understand that tastes can vary, and your feedback is valuable as we continuously work on updating and improving our spaces to meet our guests’ expectations. We truly hope to have the chance to welcome you back in the future and provide you with a more comfortable and enjoyable stay. Kind regards, Rozenn PERRAUD Directrice/Manager
Dear Guest, Thank you for sharing your feedback with us. We’re thrilled to hear that you appreciated the warm and friendly welcome from our staff, as well as our lobby. Providing a positive guest experience is always our priority. We’re s… Show more
Reviewed: 13 October 2024 · Stayed in October 2024
Verified reviewFantastic location and very helpful staff
Nothing
Dear sir, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rozenn PERRAUD Directrice/Manager
Dear sir, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of ou… Show more