Reviews of Mercure Toulouse Centre Wilson Capitole 4 stars
7 Rue Labéda, 31000 Toulouse, France
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewWell located for a visit to Toulouse central.
Nothing
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewAC not strong enough
Reviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewLocation is good for exploring the city and places to eat as well as being in a quiet side street. Not far to walk from station or one stop on metro. We were welcomed by a lovely lady that spoke excellent English. All staff helpful and friendly. Our room was comfortable and a good size. A great plus was the free still and sparkling water dispenser to top up our bottles.
Breakfast was too expensive so we found coffee and croissants elsewhere.
Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewGood location.
The room and bathroom looked tired and dated.
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewGood location with on-site parking. Staff very helpful. We have stayed here before and will return
Air conditioning
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Gaëlle
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewLocation is great, close to Place Wilson. Lots of restaurants in the area. The staff at reception were super helpful in assisting me to retrieve my luggage which got misplaced by the airline en route to Toulouse.
The shower door didn’t seal well so the bathroom floor got a bit wet.
Dear Guest, Thank you very much for your kind feedback. We’re delighted that you enjoyed our central location and the vibrant surroundings of Place Wilson. It’s especially rewarding to hear that our reception team was able to assist you effectively with your luggage issue — we’ll be sure to pass on your appreciation. We also take note of your comment regarding the shower door, and we’ll look into this to ensure better comfort for future stays. We hope to welcome you back soon Gaëlle
Dear Guest, Thank you very much for your kind feedback. We’re delighted that you enjoyed our central location and the vibrant surroundings of Place Wilson. It’s especially rewarding to hear that our reception team was able to assist you ef… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewNice comfortable room in an excellent central location. Breakfast was good.
Reviewed: 17 January 2025 · Stayed in January 2025
Verified reviewExceptionally pleasant and helpful staff. Very good breakfast. Comfortable bed. We had a very quiet room facing the courtyard. The weather was very cold but it was possible to reduce the heating to suit ourselves which is not always possible in hotels. A very short walk from the airport bus stop. Very well situated for historic sites, restaurants and shops.
Nothing
Reviewed: 29 December 2024 · Stayed in October 2024
Verified reviewGood location, staff is friendly and helpful. The room is comfortable and quiet.
The air conditioner's temperature settings appear to be ineffective.
Dear guest, Thank you for your kind review! We're pleased to hear that you enjoyed our location, and that our staff made a positive impact on your experience. It's great to know that you found the room comfortable and quiet. We apologize for the issue with the air conditioner temperature settings, and we will look into it to ensure everything is functioning properly for future stays. We hope to welcome you again soon! Valérie MOIROD General Manager
Dear guest, Thank you for your kind review! We're pleased to hear that you enjoyed our location, and that our staff made a positive impact on your experience. It's great to know that you found the room comfortable and quiet. We apologize f… Show more
Reviewed: 19 December 2024 · Stayed in December 2024
Verified reviewLocation was excellent and so was breakfast.
Dear guest, Thank you for your positive feedback! We're thrilled to hear that you enjoyed our excellent location and the breakfast. We hope to welcome you back soon for another great stay! Valérie MOIROD General Manager
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewGood location
In need of a refresh.
Dear guest, Thank you for sharing your feedback. We’re pleased to hear you enjoyed our convenient location. We understand your comment regarding the need for a refresh, and we’d like to assure you that we are continuously working to maintain and improve our facilities to enhance the guest experience. We hope to have the pleasure of welcoming you back in the future. Best regards, Valérie MOIROD General manager
Dear guest, Thank you for sharing your feedback. We’re pleased to hear you enjoyed our convenient location. We understand your comment regarding the need for a refresh, and we’d like to assure you that we are continuously working to maint… Show more
Reviewed: 21 November 2024 · Stayed in November 2024
Verified reviewexcellent location right in the center of the city. The room was extremely quiet with a nice balcony. The parking is easy to access from the busy streets.
Dear guest, Thank you for sharing your experience! We're delighted to hear that you enjoyed our excellent location in the heart of the city and appreciated the quietness of your room with its lovely balcony. It's great to know that you found the parking easily accessible despite the busy streets – we strive to make every aspect of your stay convenient and enjoyable. We hope to have the pleasure of welcoming you back for another great stay soon! Best regards, Valérie MOIROD Directrice
Dear guest, Thank you for sharing your experience! We're delighted to hear that you enjoyed our excellent location in the heart of the city and appreciated the quietness of your room with its lovely balcony. It's great to know that you fou… Show more
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewLocation, on site parking, lovely staff
Nothing
Dear Guest, Thank you for your kind review! We are delighted that you enjoyed your stay, especially our central location, on-site parking, and our wonderful team. Your positive feedback is greatly appreciated. We hope to welcome you back soon! Best regards, Valérie MOIROD General Manager
Dear Guest, Thank you for your kind review! We are delighted that you enjoyed your stay, especially our central location, on-site parking, and our wonderful team. Your positive feedback is greatly appreciated. We hope to welcome you back … Show more
Reviewed: 9 October 2024 · Stayed in September 2024
Verified reviewLocation was good, room OK, nice staff.
Dear guest, Thank you for your feedback! We’re glad to hear that our location was convenient for you and that our staff made a positive impression. We hope to provide you with an even better experience next time. Safe travels, and we look forward to welcoming you again! Best regards, Valérie MOIROD General Manager
Dear guest, Thank you for your feedback! We’re glad to hear that our location was convenient for you and that our staff made a positive impression. We hope to provide you with an even better experience next time. Safe travels, and we look… Show more
Reviewed: 3 October 2024 · Stayed in September 2024
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified reviewThe location.
The garage. To park the car one has to go down on a very narrow ramp with a sharp bend. Unless you have a small size car I don’t recommend using the garage. For my Mercedes C it was almost impossible.
Dear Guest, Thank you for your feedback and for choosing our hotel for your city break! We're delighted to hear that you enjoyed the location and found the town wonderful. We understand your concerns about the parking and the challenges it can present for larger vehicles. We appreciate your comments and will work on providing clearer guidance to help guests navigate the garage more easily. We hope to welcome you again in the future! Best regards, Valérie MOIROD General Manager
Dear Guest, Thank you for your feedback and for choosing our hotel for your city break! We're delighted to hear that you enjoyed the location and found the town wonderful. We understand your concerns about the parking and the challenges i… Show more
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewExcellent location
Nothing
Dear guest, Thank you for your feedback! We're glad to hear that you appreciated our excellent location and found our receptionists helpful. We hope to welcome you back for another pleasant stay soon! Best regards, Valérie MOIROD General Manager
Dear guest, Thank you for your feedback! We're glad to hear that you appreciated our excellent location and found our receptionists helpful. We hope to welcome you back for another pleasant stay soon! Best regards, Valérie MOIROD General… Show more
Reviewed: 3 September 2024 · Stayed in August 2024
Verified reviewlocation is excellent for getting round Toulouse old town. Metro stop close by. Staff always smiling and helpful to us.
Car Park - I advised I had a large car with make and model. The only place I could park was alongside some SUVs - fortunately there was a space. the access to the second floor down is too narrow for a long car and I told them they need to be aware of that in future as I would have got stuck! the breakfast at 21 euros each is way too expensive! we ate out every day to save some money - a good breakfast out is around 11 or 12 euros for eggs and bacon and 8 euros for good continental. Come on Mercure - make it affordable!
Dear Guest, Thank you for your detailed feedback! We're delighted that you enjoyed your stay and found the location convenient for exploring Toulouse. It's great to hear that our staff contributed positively to your experience. We appreciate your comments regarding the parking situation and the breakfast pricing. We'll definitely take your suggestions into consideration to improve our services and better accommodate our guests in the future. We hope to welcome you back on your next visit to Toulouse! Best regards, Valérie MOIROD General Manager
Dear Guest, Thank you for your detailed feedback! We're delighted that you enjoyed your stay and found the location convenient for exploring Toulouse. It's great to hear that our staff contributed positively to your experience. We appreci… Show more