Reviews of Mercure Pont d’Avignon Centre 4 stars

Hello, Thank you for your kind feedback! We're delighted that you enjoyed our central location and the warm welcome from our team. We're glad the parking garage was convenient, though we understand it can be a bit tricky to navigate. Don’t hesitate to ask our reception team for guidance—we’re always happy to assist. We hope to have the pleasure of welcoming you back soon! The Mercure Pont d’Avignon Team

Hello, Thank you for your kind feedback! We're delighted that you enjoyed our central location and the warm welcome from our team. We're glad the parking garage was convenient, though we understand it can be a bit tricky to navigate… Show more

Thank you so much for your positive feedback and the excellent rating! 😊 We're delighted to hear that you enjoyed the location – it's true that our setting is perfect for making the most of the area. We look forward to welcoming you back again soon! The Mercure Pont d'Avignon team

Thank you so much for your positive feedback and the excellent rating! 😊 We're delighted to hear that you enjoyed the location – it's true that our setting is perfect for making the most of the area. We look forward to welcoming you… Show more

Hello, Thank you for taking the time to share your experience. While we’re glad you enjoyed the secluded outdoor area of our restaurant, we’re truly sorry to hear that other aspects of your stay did not meet your expectations. We sincerely regret the issue with the carpet and the inconvenience this caused, especially given your allergy. We understand how important this is and apologize if our team did not respond with the attention and care you deserved. Your feedback has been shared internally so we can better assist guests with specific needs in the future. You're also right to expect a higher standard from a 4-star hotel. We are aware that certain areas, including the rooms and hallways, need updating. That’s why we’re pleased to inform you that a full renovation of the rooms is scheduled to begin at the end of this year. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more comfortable experience. The Mercure Pont d’Avignon Team

Hello, Thank you for taking the time to share your experience. While we’re glad you enjoyed the secluded outdoor area of our restaurant, we’re truly sorry to hear that other aspects of your stay did not meet your expectations. We sincerely… Show more

Hello, Thank you for sharing your feedback. We're glad you appreciated our location, but we’re truly sorry to hear about the issues you experienced during your stay. We understand how uncomfortable it must have been to have the air conditioning not functioning properly, especially in such high temperatures. Please rest assured that our technical team has been informed, and we are taking the necessary steps to resolve this issue as a priority. We also regret the inconvenience caused by the noise from the nearby dog. While we are a pet-friendly hotel, we aim to ensure all our guests enjoy a peaceful and restful stay. We’ll take your comments into consideration to better manage this in the future. We hope to have the chance to welcome you again in improved conditions. Kind regards, The Mercure Pont d’Avignon Hotel Team

Hello, Thank you for sharing your feedback. We're glad you appreciated our location, but we’re truly sorry to hear about the issues you experienced during your stay. We understand how uncomfortable it must have been to have the air co… Show more

Dear guest, Thank you very much for your positive feedback! We’re delighted to hear that everything went well during your stay and that you particularly appreciated our location — it’s definitely a great advantage for exploring the city. We look forward to welcoming you back soon! Best regards, The Mercure Pont d’Avignon Team

Dear guest, Thank you very much for your positive feedback! We’re delighted to hear that everything went well during your stay and that you particularly appreciated our location — it’s definitely a great advantage for exploring the city. … Show more

Hello, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our location and the quality of the breakfast. However, we’re truly sorry to learn that your room and bathroom did not meet your needs. Your comment regarding the shower temperature has been duly noted, and we have taken the necessary steps to check and fix this issue. As for the size of the room, we understand that it may have affected your comfort, and we encourage you to contact us directly for any future stays — we would be happy to offer you a room better suited to your preferences. We hope to have the opportunity to welcome you again and provide a more satisfying experience. Best regards, The Mercure Pont d’Avignon team

Hello, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed our location and the quality of the breakfast. However, we’re truly sorry to learn that your room and bathroom did not meet your needs. Your … Show more

Dear guest, Thank you for taking the time to share your feedback. We’re sincerely sorry to hear that your stay did not meet your expectations, and we regret the inconvenience you experienced. While we’re glad you appreciated our central location and the helpful parking information provided by another guest, it’s clear that several aspects of your stay fell far short. We take your comments about cleanliness, accessibility, and the restaurant experience very seriously. Please rest assured that these matters have been shared with our management and housekeeping teams for immediate review and improvement. We're also sorry that information about parking wasn't clearer during the booking process—this is something we will work to improve. Though we were able to offer a gesture of goodwill at check-out, we understand this doesn't undo your experience. Your feedback is essential for helping us do better, and we genuinely hope you’ll consider giving us another opportunity in the future to provide the quality of stay we strive for. Kind regards, The Mercure Pont d'Avignon team

Dear guest, Thank you for taking the time to share your feedback. We’re sincerely sorry to hear that your stay did not meet your expectations, and we regret the inconvenience you experienced. While we’re glad you appreciated our central l… Show more

Dear guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our excellent location — it’s certainly one of the highlights of staying with us. We're also glad you appreciated the convenience of the free parking. We’re sorry, however, that the breakfast did not meet your expectations. Your comments are important to us, and we’ll take them into account as we continuously work to improve the variety and quality of our breakfast offering. We hope to have the pleasure of welcoming you again on your next visit to Avignon. Best regards, The Mercure Pont d'Avignon

Dear guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our excellent location — it’s certainly one of the highlights of staying with us. We're also glad you appreciated the convenien… Show more

Dear guest, Thank you very much for your detailed feedback. We are pleased to hear that the comfort of the beds, the pleasant room temperature, the prime location, and the quality of our staff’s welcome contributed to making your stay enjoyable. Being ideally situated close to major sites and easily accessible by car is indeed an advantage we value highly. We also take note of your comments regarding the décor and the shower. These aspects are important to us and will be addressed through renovation works planned to be completed by April 2026, aiming to provide an even more pleasant environment for our guests. We look forward to welcoming you again on your next visit to Avignon. Best regards, The Mercure Pont d’Avignon Team

Dear guest, Thank you very much for your detailed feedback. We are pleased to hear that the comfort of the beds, the pleasant room temperature, the prime location, and the quality of our staff’s welcome contributed to making your stay enj… Show more

Thank you for your kind feedback! We're glad to hear you enjoyed your stay, especially the comfort of the rooms, the convenience of late check-out, our parking facilities, and the friendliness of our staff. We’re sorry to hear that your room did not have room service or a fridge available. As a 4-star hotel, we do offer room service and in-room fridges as part of our standard amenities — their absence in your case was truly exceptional, and we sincerely apologize for this inconvenience. Please note that our front desk is available 24/7, and we encourage all our guests to let us know immediately if something is missing or not up to expectations. We are always here to help and find a quick solution. Your comments are important to us, and we will make sure to follow up to prevent this from happening again. We hope to have the pleasure of welcoming you again soon in Avignon! The Mercure Pont d’Avignon Team

Thank you for your kind feedback! We're glad to hear you enjoyed your stay, especially the comfort of the rooms, the convenience of late check-out, our parking facilities, and the friendliness of our staff. We’re sorry to hear that y… Show more

Thank you for your feedback. We’re glad you appreciated our central location and the kindness of our staff. We’re sorry to hear that your stay was disturbed by noise and that some aspects of the hotel did not meet your expectations. Please know that we take your comments seriously and will look into the issue to improve the experience for our future guests. Best regards, The Mercure Pont d’Avignon team

Thank you for your feedback. We’re glad you appreciated our central location and the kindness of our staff. We’re sorry to hear that your stay was disturbed by noise and that some aspects of the hotel did not meet your expectations. Please … Show more

Dear guest, Thank you for sharing your feedback. We are glad you appreciated the quality of our location and the comfort of our beds, which are important aspects for a successful stay. We understand your comment regarding the price. We strive to offer services that match the quality and location, and we remain attentive to your feedback to continually improve our offer. We hope to have the opportunity to welcome you again and provide you with a fully satisfying experience. Best regards, The Mercure Pont d’Avignon Team

Dear guest, Thank you for sharing your feedback. We are glad you appreciated the quality of our location and the comfort of our beds, which are important aspects for a successful stay. We understand your comment regarding the price. We s… Show more

Dear guest, A big thank you for your message! We’re really happy to hear that the calm atmosphere, the comfortable room size, and the kindness of our team helped make your stay enjoyable. It’s always a pleasure to know our efforts are appreciated. We look forward to welcoming you back very soon! Best regards, The Mercure Pont d’Avignon Team

Dear guest, A big thank you for your message! We’re really happy to hear that the calm atmosphere, the comfortable room size, and the kindness of our team helped make your stay enjoyable. It’s always a pleasure to know our efforts are app… Show more