Reviews of Première Classe Epernay 1 stars
2 Avenue Maréchal JOFFRE, 51200 Épernay, France
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Reviewed: 6 September 2025 · Stayed in August 2025
Verified reviewok
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewValue for money! Comfortable rooms and beds! Clean. Free parking. Short walk to the city centre…
We thank you for your feedback and are happy to have pleasantly surprised you. We offer functional, bright, and well-appointed rooms at very competitive rates. We also provide a buffet breakfast with unlimited options every morning, made up of quality products. We are glad it met your expectations. We hope to have the pleasure of seeing you again soon.
We thank you for your feedback and are happy to have pleasantly surprised you. We offer functional, bright, and well-appointed rooms at very competitive rates. We also provide a buffet breakfast with unlimited options every morning, made up… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewClean
Out of centre
Thank you for sending us your feedback. We are delighted that you appreciated the hotel's value for money, comfort, and the reception team. Best regards, The Reception
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewHalf the price of the B&B hotel next door and we didn’t feel the room and breakfast were any worse. Great price and we'll stay again!
Room a little small
Thank you for taking the time to comment on your night at our establishment. We are pleased to have allowed you to have a pleasant stay. Cleanliness, quality bedding, sense of service, competitive rates... we try to do everything to meet your expectations. Regarding the size of the room, we are an economy category establishment and cannot always meet the standards of a higher category hotel. We hope to have the pleasure of welcoming you soon. Best regards, The Reception
Thank you for taking the time to comment on your night at our establishment. We are pleased to have allowed you to have a pleasant stay. Cleanliness, quality bedding, sense of service, competitive rates... we try to do everything to meet yo… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewHandy to stay at while passing through.
Hard to find using GPS directions to the listed address.
We thank you for taking the time to share your feedback; your comments and impressions are very important to us, as they help us improve our services daily. Best regards, The reception.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGood value for money for overnight stay. Secure parking. Very clean. Shower was good
It’s a basic hotel at a good price.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewBreakfast is good. Charged at Reception on arrival for Euros 6.50. Choice of breads + spreads, cake, cereals, juice, hot drinks, yogurt and apple compote. Beds are the most comfortable I have slept in. The rooms facing the car park also have a view of a vineyard. Car park is safe. Close to fast food restaurants and walking distance to the main town.
If we had booked on arrival, it would have been much cheaper rather than pre-booking
We thank you for taking the time to share your impressions and are pleased that you appreciated the cleanliness and comfort of your room, the cleanliness of the premises, the excellent value for money we offer, the sense of service from our team, and the location of the establishment. We hope to have the pleasure of welcoming you during your next stay in Epernay. Best regards, The Reception Team.
We thank you for taking the time to share your impressions and are pleased that you appreciated the cleanliness and comfort of your room, the cleanliness of the premises, the excellent value for money we offer, the sense of service from our… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewI booked and paid for two rooms. Each room should have one double bed and one single bed for a total of six guests. However, upon arrival at the hotel, the receptionist could only find a reservation for two double rooms without one single bed in each room , which was clearly insufficient for our group. Despite the hotel’s attempt to resolve the issue by adding an extra bed to one of the rooms, we did not receive the level of comfort and accommodation we had paid for. Additionally, the receptionist mentioned that similar issues have occurred before with bookings made through Booking.com, suggesting that some information may not have been properly communicated. I tried to contact Booking via email without success. Despite my complain, Booking is still continuing to ask me Confirmation number, PIN code, Check-in/Out, Accommodation name and location. It's very Boring
We thank you for taking the time to share your experience. We understand that this situation affected your stay, and we are sorry for that. We have contacted Booking regarding this matter to ensure that it does not happen again in the future. Nevertheless, we are delighted that you appreciated the responsiveness of the staff. We hope to have the pleasure of welcoming you during your next visit to Epernay. Best regards, The reception team.
We thank you for taking the time to share your experience. We understand that this situation affected your stay, and we are sorry for that. We have contacted Booking regarding this matter to ensure that it does not happen again in the futur… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStaff were very friendly and helpful. Rooms had air-conditioning which was great in the hot weather.
Bathroom was very small
Thank you for taking the time to comment on your stay. We are delighted that you appreciated the reception team, the value for money, and the air-conditioned rooms. We are sorry if the size of the room did not meet your expectations. The Première Classe chain is constantly evolving, though it faces the challenges of budget hospitality. We hope to have the pleasure of welcoming you during your next stay in Epernay. Best regards, The Reception
Thank you for taking the time to comment on your stay. We are delighted that you appreciated the reception team, the value for money, and the air-conditioned rooms. We are sorry if the size of the room did not meet your expectations. The Pr… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewNone
Room is tiny, bathroom is literally in a cupboard. Our room had this bad odor. Air con barely worked. We actually left, and booked another hotel for the night. Couldn’t stay there.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewGood location for walking around epernay. Rooms are adequate but quite small, however the added bonus was aircon which is needed in August temperatures. Staff were very helpful with holding some items in their fridge for us. Shower was powerful and whilst the bathroom is small, it was manageable.
For the price I think it was good value so no complaints .
Thank you for your very pleasant feedback. We are delighted that you enjoyed your stay. We look forward to welcoming you again next time. Best regards, the reception team.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in June 2025
Verified reviewStayed before a number of times and always the same. Budget but good.
Nothing at that price point.
Thank you for your very pleasant feedback. We are delighted that you enjoyed your stay. We look forward to welcoming you again next time. Best regards, the reception team.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified review