6.3

Reviews of Première Classe Troyes Sud - Buchères

52 Avenue des Martyrs du 24 août 1944, 10800 Troyes, France

  • Michelle

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review
  • 7.0 Good
    Tinaab

    Reviewed: 24 August 2025 · Stayed in July 2025

    Verified review

    My bedroom and bathroom were good.

    Breakfast was problematic because too many people arrived at the same time and there was little left: no croissants, no bread, no water, no cold milk for cereal. I reported it at reception. So we stood waiting for a long time. Then having got a bread, the orange juice ran out too! So obviously noone was checking... Just responding to the crisis... No point saying that the tables needed wiping down and more teaspoons!! Felt lucky to get breakfast eventually but it wasn't stress-free

    Property response:

    Thank you for your review, and we are sorry for this bad experience at breakfast. We take your information into account in order to organize ourselves as best as possible

    Première Classe Troyes Sud - Buchères
    1 September 2025
  • Paolo

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    Location

    Smelt badly of cigarettte smoke & was small, but it was cheap

    Property response:

    We are really sorry, we are passing on the information.

    Première Classe Troyes Sud - Buchères
    1 September 2025
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  • Peter

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Got upgraded to the hotel next door for breakfast but even that hotel was horrible

    Didn't have our room booking. Rooms weren't great and toilets were dirty. Electricity went off in the middle of the night

    Property response:

    We are really sorry, we are passing on the information

    Première Classe Troyes Sud - Buchères
    1 September 2025
  • Ryleigh

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    Absolutely nothing good about the property. Arrived and an hour later left as I absolutely was not allowing my child to stay there.

    Couple was arguing from the moment we got there, no staff it was done by a machine. The room was dirty full of webs. Found packets from illegal activities on the grass outside. Horrific, we booked somewhere else 10 mins down the road instead

    Property response:

    We are really sorry, we are passing on the information. There is indeed a reception, we are with the one at the Campanile...

    Première Classe Troyes Sud - Buchères
    1 September 2025
  • Robin

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review
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  • Kenneth

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review

    Nice location clean & tidy . Budget hotel but well worth the price

    Air conditioning could have been cooler

    Property response:

    Thank you very much for your opinion, we are delighted

    Première Classe Troyes Sud - Buchères
    1 September 2025
  • Bard

    Reviewed: 17 August 2025 · Stayed in August 2025

    Verified review
  • Mykaela

    Reviewed: 14 August 2025 · Stayed in August 2025

    Verified review

    Nothing

    The room was dirty, there were dead bugs all over, the bathroom was tiny, we booked a triple room and were only given a dounle bed. The local area was rough there were dodgy characters around the hotel. Stay away

    Property response:

    We are sorry for all this, we are taking into account and passing on the information

    Première Classe Troyes Sud - Buchères
    1 September 2025
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  • Anonymous

    Reviewed: 13 August 2025 · Stayed in August 2025

    Verified review

    Breakfast ok

    Cleanliness

    Property response:

    We are sorry, we are passing on the information in order to improve quickly

    Première Classe Troyes Sud - Buchères
    1 September 2025
  • Christopher

    Reviewed: 12 August 2025 · Stayed in August 2025

    Verified review

    convenient location for stopover on the way to the south of France. short drive from Troyes. Clean, comfortable bed. cheap accommodation.

    For one night for the price it was exactly what we needed but the rooms were small and entirely functional with no attempt at character. There were two floors above ground and no lift. Reception and breakfast were in the next door hotel

  • Juana

    Reviewed: 2 August 2025 · Stayed in July 2025

    Verified review
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  • Sarah

    Reviewed: 1 August 2025 · Stayed in August 2025

    Verified review

    The staff members that we came into contact with were polite and helpful. The location for a one night stopover was convenient.

    Whilst I appreciate that you get what you pay for and the rooms are cheap, we have stayed in similar priced hotels that were much better. The whole bathroom was quite grubby, mould on the bottom of the shower curtain and I had to clean the toilet before we used it. The whole building and rooms are tired and run down. We had flying cockroach / beetles in our room and big bulges of water in the walls from water leaks.

  • Emma

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review

    Well situated if you wanted to break the journey up when driving to the alps

    I paid for 3 rooms but only got to 2. Leaving 4 beds for 7 people. The accommodation provider is now not responding to me about getting a refund back. We followed all procedures but this doesn’t seem to count for anything. Also, there was a cockroach in one of the rooms, which is far from ideal

    Property response:

    We are truly sorry about all of this. And your file is with management. What is necessary will be done.

    Première Classe Troyes Sud - Buchères
    6 August 2025
  • 7.0 Good
    Alexandre

    Reviewed: 26 July 2025 · Stayed in July 2025

    Verified review
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  • Andrew

    Reviewed: 24 July 2025 · Stayed in July 2025

    Verified review

    Restaurant on site. Air con.

    Property response:

    Thank you for your opinion which is very important to us.

    Première Classe Troyes Sud - Buchères
    6 August 2025
  • Chris

    Reviewed: 23 July 2025 · Stayed in July 2025

    Verified review
  • 7.0 Good
    Peter

    Reviewed: 17 July 2025 · Stayed in July 2025

    Verified review
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  • Jessica

    Reviewed: 17 July 2025 · Stayed in July 2025

    Verified review

    Air-conditioning, ease of access, handy location

    We had cockroaches on the bed and floor

    Property response:

    We are sorry, we are reporting this... Unfortunately we are not aware of this...

    Première Classe Troyes Sud - Buchères
    17 July 2025
  • Sarah

    Reviewed: 14 July 2025 · Stayed in July 2025

    Verified review

    Easy self check in and plenty of parking

    The building requires some attention it looks rundown and unloved. The rooms are small and basic and could do with freshening up. We had asked for and agreed a travel cot but it was not in the room and we struggled to find anyone to ask. There is far too much signage which is confusing. The reception is at the hotel next door and once we asked we got one but it did not have a mattress which meant our little one struggled to sleep in it as the flimsy base kept moving. Overall would not stay again.

    Property response:

    We are sorry for the inconvenience caused, we will pass on the information

    Première Classe Troyes Sud - Buchères
    17 July 2025
  • 7.0 Good
    Mihir

    Reviewed: 13 July 2025 · Stayed in July 2025

    Verified review
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  • Steven

    Reviewed: 9 July 2025 · Stayed in June 2025

    Verified review

    Ok

    Nothing

    Property response:

    Thank you for your opinion

    Première Classe Troyes Sud - Buchères
    15 July 2025
  • Peter

    Reviewed: 5 July 2025 · Stayed in July 2025

    Verified review

    Satisfactory for the journey

    Stayed here many times, it's a perfect stop, distance wise for our journey. On this occasion and it has happened before, the first room given to us had not been cleaned, but it was easily resolved. Also, air con. not the best.

    Property response:

    Thank you for your opinion, we will take it into account and ensure that this does not happen again.

    Première Classe Troyes Sud - Buchères
    6 August 2025
  • Aleko

    Reviewed: 30 June 2025 · Stayed in June 2025

    Verified review

    Quite location

    Small bathroom

    Property response:

    Thank you for your opinion, it’s a pleasure

    Première Classe Troyes Sud - Buchères
    18 July 2025
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  • David

    Reviewed: 19 June 2025 · Stayed in April 2025

    Verified review

    Clean and tidy perfect stop over

    Property response:

    Thank you very much for this positive review, it’s a pleasure

    Première Classe Troyes Sud - Buchères
    23 June 2025
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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