Reviews of Première Classe Troyes Sud - Buchères
52 Avenue des Martyrs du 24 août 1944, 10800 Troyes, France

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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewMy bedroom and bathroom were good.
Breakfast was problematic because too many people arrived at the same time and there was little left: no croissants, no bread, no water, no cold milk for cereal. I reported it at reception. So we stood waiting for a long time. Then having got a bread, the orange juice ran out too! So obviously noone was checking... Just responding to the crisis... No point saying that the tables needed wiping down and more teaspoons!! Felt lucky to get breakfast eventually but it wasn't stress-free
Thank you for your review, and we are sorry for this bad experience at breakfast. We take your information into account in order to organize ourselves as best as possible
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation
Smelt badly of cigarettte smoke & was small, but it was cheap
We are really sorry, we are passing on the information.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGot upgraded to the hotel next door for breakfast but even that hotel was horrible
Didn't have our room booking. Rooms weren't great and toilets were dirty. Electricity went off in the middle of the night
We are really sorry, we are passing on the information
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewAbsolutely nothing good about the property. Arrived and an hour later left as I absolutely was not allowing my child to stay there.
Couple was arguing from the moment we got there, no staff it was done by a machine. The room was dirty full of webs. Found packets from illegal activities on the grass outside. Horrific, we booked somewhere else 10 mins down the road instead
We are really sorry, we are passing on the information. There is indeed a reception, we are with the one at the Campanile...
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNice location clean & tidy . Budget hotel but well worth the price
Air conditioning could have been cooler
Thank you very much for your opinion, we are delighted
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewNothing
The room was dirty, there were dead bugs all over, the bathroom was tiny, we booked a triple room and were only given a dounle bed. The local area was rough there were dodgy characters around the hotel. Stay away
We are sorry for all this, we are taking into account and passing on the information
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBreakfast ok
Cleanliness
We are sorry, we are passing on the information in order to improve quickly
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewconvenient location for stopover on the way to the south of France. short drive from Troyes. Clean, comfortable bed. cheap accommodation.
For one night for the price it was exactly what we needed but the rooms were small and entirely functional with no attempt at character. There were two floors above ground and no lift. Reception and breakfast were in the next door hotel
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewThe staff members that we came into contact with were polite and helpful. The location for a one night stopover was convenient.
Whilst I appreciate that you get what you pay for and the rooms are cheap, we have stayed in similar priced hotels that were much better. The whole bathroom was quite grubby, mould on the bottom of the shower curtain and I had to clean the toilet before we used it. The whole building and rooms are tired and run down. We had flying cockroach / beetles in our room and big bulges of water in the walls from water leaks.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewWell situated if you wanted to break the journey up when driving to the alps
I paid for 3 rooms but only got to 2. Leaving 4 beds for 7 people. The accommodation provider is now not responding to me about getting a refund back. We followed all procedures but this doesn’t seem to count for anything. Also, there was a cockroach in one of the rooms, which is far from ideal
We are truly sorry about all of this. And your file is with management. What is necessary will be done.
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewRestaurant on site. Air con.
Thank you for your opinion which is very important to us.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewAir-conditioning, ease of access, handy location
We had cockroaches on the bed and floor
We are sorry, we are reporting this... Unfortunately we are not aware of this...
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewEasy self check in and plenty of parking
The building requires some attention it looks rundown and unloved. The rooms are small and basic and could do with freshening up. We had asked for and agreed a travel cot but it was not in the room and we struggled to find anyone to ask. There is far too much signage which is confusing. The reception is at the hotel next door and once we asked we got one but it did not have a mattress which meant our little one struggled to sleep in it as the flimsy base kept moving. Overall would not stay again.
We are sorry for the inconvenience caused, we will pass on the information
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewOk
Nothing
Thank you for your opinion
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewSatisfactory for the journey
Stayed here many times, it's a perfect stop, distance wise for our journey. On this occasion and it has happened before, the first room given to us had not been cleaned, but it was easily resolved. Also, air con. not the best.
Thank you for your opinion, we will take it into account and ensure that this does not happen again.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewQuite location
Small bathroom
Thank you for your opinion, it’s a pleasure
Reviewed: 19 June 2025 · Stayed in April 2025
Verified reviewClean and tidy perfect stop over
Thank you very much for this positive review, it’s a pleasure