Reviews of HOTEL PREMIERE CLASSE Rouen Sud Oissel 1 stars
1 Chemin des Grès, 76800 Saint-Étienne-du-Rouvray, France
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewFriendly Staff all good
Dear, Thank you so much for your wonderful review! We’re absolutely delighted to hear that you enjoyed every aspect of your stay with us. Your kind words truly mean a lot to our team. We strive every day to create memorable experiences for our guests, and it’s incredibly rewarding to know we succeeded during your visit. We hope to have the pleasure of welcoming you back very soon! Warm regards, Ghizlane
Dear, Thank you so much for your wonderful review! We’re absolutely delighted to hear that you enjoyed every aspect of your stay with us. Your kind words truly mean a lot to our team. We strive every day to create memorable experiences fo… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewNoting
Automatic check in didn’t worked because of that we stayed outside for 1 hour after midnight with our 9 years old daughter.
Dear Sir, Thank you for taking the time to share your feedback. We're sorry to hear that you encountered difficulties checking in at our self-service kiosk. Although this type of situation is rare, it can unfortunately happen. We would also like to remind you that an emergency assistance number is displayed on the kiosk and is available 24/7. Our team would have been happy to assist you immediately if we had been contacted. We nevertheless hope to have the opportunity to welcome you again to provide you with a fully satisfactory experience. Sincerely, Ghizlane
Dear Sir, Thank you for taking the time to share your feedback. We're sorry to hear that you encountered difficulties checking in at our self-service kiosk. Although this type of situation is rare, it can unfortunately happen. We wou… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewHello, Thank you for your rating and comments. We are glad that you enjoyed your stay with us. We hope to see you again soon at our establishment. Sincerely, The reception
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewBasic room, compact and clean, bathroom facilities were adequate and compact enough within the room.
Not able to have our rooms closer together as requested.
Hello, Thank you for taking the time to complete the questionnaire. We apologize that we were unable to accommodate your request to have your rooms next to each other, but the hotel was fully booked and we were unable to make any changes. We hope to see you again soon at our establishment. Sincerely, The Reception
Hello, Thank you for taking the time to complete the questionnaire. We apologize that we were unable to accommodate your request to have your rooms next to each other, but the hotel was fully booked and we were unable to make any changes. … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe shower was cold
Hello, Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you encountered a shower issue during your stay. We want to assure you that our reception team is available 24/7 and would have been happy to assist you immediately or offer you a room change if we had been informed of this inconvenience on site. Your comfort is our priority, and we regret not having had the opportunity to resolve this issue during your stay with us. We nevertheless hope to have the pleasure of welcoming you again to offer you a better experience. Sincerely, Ghizlane
Hello, Thank you for taking the time to share your feedback. We are sincerely sorry to hear that you encountered a shower issue during your stay. We want to assure you that our reception team is available 24/7 and would have been happ… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewI even have a night there because when I'm arriving at my booking, I wasn't available, and because of that I have to pay for a different night.
I feel like I was scammed by the hotel or the website.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe location, price and room facilities were as expected for a Premiere Classes or basic but comfortable and good value
If you advertise air-conditioning please make sure it works, the hotel was chosen specifically for this feature and the asthmatic unit on the wall made plenty of noise but emitted no cool air. This resulted in a very poor night's sleep in a hot and sticky sweat box
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewExtraordinary staff: very helpful. Good value for money.
Near waste collection site.
Hello, Thank you so much for your wonderful feedback! The entire team is delighted to know that you thoroughly enjoyed your stay with us. Your satisfaction with the welcome, the cleanliness, the comfort of your room, and the quality of our food means a lot to us. We strive to offer our guests a pleasant experience, and your compliments are our greatest reward. It was a true pleasure welcoming you, and we hope to have the pleasure of seeing you again very soon for another equally enjoyable stay. With our sincere regards, Ghizlane
Hello, Thank you so much for your wonderful feedback! The entire team is delighted to know that you thoroughly enjoyed your stay with us. Your satisfaction with the welcome, the cleanliness, the comfort of your room, and the quality of ou… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewQuick automated check in
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewBreakfast was okay. Location was ideal. Plenty of space to park. Great to have access to both a fridge and microwave.
I Could not get the window open. Room too hot and air conditioning was not working as expected. Some noise from other guests during the night and early in the morning.
Hello, Thank you for your ratings and comments. We apologize for the inconvenience you encountered with the heat. We hope to see you again soon at our hotel. Sincerely, Emmanuelle
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewit wasn't expensive
the room was cramped and the shower was tiny even for me and I'm only 5ft 2in. it said the rooms were sound proofed but it didn't sound like it 😕
Hello, We are sorry to hear that your stay did not go well. Unfortunately, all our bathrooms have the same size. Best regards, The reception desk
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewLate arrival. Very courteous and helpful night manager. Bed comfortable Clean and functional breakfast
No waste paper basket Couldn’t switch just the bedside lights on!
Hello, We thank you for your ratings and comments. We are delighted that you enjoyed your stay in our hotel. Hoping to see you again soon. Have a nice day Kind regards Ghizlane
Reviewed: 16 February 2025 · Stayed in February 2025
Verified reviewEase of checking in at 4am
No vending machine as advertised.
Hello, We thank you for your ratings and comments. We are delighted that you enjoyed your stay in our hotel. Hoping to see you again soon. Good day Kind regards, Ghizlane
Reviewed: 15 January 2025 · Stayed in January 2025
Verified reviewHaving a microwave and a fridge is a good idea and the new bedspread was very nice.The amazing and very helpful staff is a great addition.
Obviously, because of lack of double rooms, we had a bunk on top. It's not a big deal, though
Hello, We thank you for your ratings and comments. We are delighted that you enjoyed your stay in our hotel. Hoping to see you again soon. Have a nice day Kind regards Ghizlane
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewReviewed: 9 January 2025 · Stayed in January 2025
Verified reviewStaff were pleasant and friendly
Room very dated, shower head wouldn't stay in holder. Every time someone walked up the stairs outside, you were awakened by the noise of the metal stairs. The radiator beeped constantly throughout the night.
Dear customer, First of all, we would like to thank you for taking the time to share your recent experience with our establishment. We have taken note of your opinion. We are sorry that you had a bad experience with our establishment, but thanks to your comments we will make changes. Kind regards, Ghizlane
Dear customer, First of all, we would like to thank you for taking the time to share your recent experience with our establishment. We have taken note of your opinion. We are sorry that you had a bad experience with our establishment, but… Show more