Reviews of Pullman Lyon 4 stars
44 Boulevard Vivier Merle, 3rd arr., 69003 Lyon, France
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewOverall was very good. The ambience and pampa before dinner was really good. Very convenient for business travellers/ short stay visitors using the rail. Just walk out of the station into the hotel and walk into the station while returning.
1. Even the free WiFi has standards… kept dropping often. 2. The menu for dinner was limited 3. Lounge space before dinner at pampa is limited if it is a busy day
Reviewed: 3 September 2025 · Stayed in July 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewClean, large room. Toiletries good quality.
iC
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation and cleanliness
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewKind of new hotel, spacious room and walking shower. The receptionist that made the first check in was helpful and nice. Even though the manager of the shift when we arrived was polite, he did no offer correct information(I do not know if he lied to make us stay or he was misinformed) about breakfast and plug-in heater, he offered some solutions (that did not work) but at least he tried, so I appreciate his effort. Maybe he was new. And the day after called me to find out about my staying and to tell me that they did not find plug in heater in the electronics store because it is not the season (I think he was misguided because we enter a electronics store and it was on the first row with promotion)
The shift manager told me before making the check in that will provide a plug in heater due to the fact that outside there were 16 degrees and raining and in the room there were 20 degreees. They refused to turn on the heating due to the fact that we were the only 3 guest requesting it which is unacceptable in a 4 star hotel. For breakfast at first before check in we were told that there will be omlette made on the spot but only on Saturday because on Sunday there are too many guest and they can not handle it (white with vegetables inside or custom, made) but in the morning the lady from the breakfast told us that there is no such thing, only buffet no open kitchen, so we had to go out to take breakfast. Also during the night the rotational door is closed so you have to call to be able to enter. After calling the receptionist was seeing through the windows that I was full of baggage barely moving instead of opening the door and helping me he was making signs to go to the interphone which was outside to tell him the room number, which I found being unprofessional and impolite. If you follow treatment or have dietary problems or you are on the way of catching a cold or you have back problems unfortunately there was no one there to help you.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff were amazing and really went out of their way to help.
Dear Robert, Thank you for your kind words regarding our staff's efforts to assist you during your stay. It is truly rewarding to know that their dedication made a positive impact on your experience. Sincerely Florence - Quality Manager Pullman Lyon
Dear Robert, Thank you for your kind words regarding our staff's efforts to assist you during your stay. It is truly rewarding to know that their dedication made a positive impact on your experience. Sincerely Florence - Quality Manager … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBreakfast was not available! A private party had reserved the room.
Poor directions from front desk.
Dear Robert, Please accept our sincere apologies for the inconvenience you experienced during your stay. We are very sorry that breakfast was not available as expected. A large event was taking place at our hotel that week, and at certain times the breakfast area was exceptionally busy. We regret that this impacted your experience and that our communication was not clear enough. We also apologize for the poor directions provided at the front desk — this is not the standard of service we strive to deliver. Thank you for your feedback, which will help us improve. We truly hope we will have the chance to welcome you again under better conditions and provide you with a much more enjoyable experience. Sincerely Florence - Quality Manager Pullman Lyon
Dear Robert, Please accept our sincere apologies for the inconvenience you experienced during your stay. We are very sorry that breakfast was not available as expected. A large event was taking place at our hotel that week, and at certain… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location
NOTHING
Dear Guest, Thank you for your exceptional feedback and for highlighting our great location. We are delighted to know you had a pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you again. Sincerely Florence - Quality Manager Pullman Lyon
Dear Guest, Thank you for your exceptional feedback and for highlighting our great location. We are delighted to know you had a pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you again. Sincerel… Show more
Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location, very comfortable room, excellent service!
Nothing
Dear Adam, Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our location, comfortable accommodations, and excellent service. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Sincerely, Florence - Quality Manager Pullman Lyon
Dear Adam, Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our location, comfortable accommodations, and excellent service. Your satisfaction is our priority, and we look forward to welcoming … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewLovely large, quiet air conditioned room with a huge and comfortable bed. Gorgeous toiletries. The front of house staff were unbelievably good - kind, informative, knowledgeable, and fun to chat to. Really enjoyed their vibe.
While front of house here is amazing, the back of house stuff is disorganised. We couldn't get the room cleaned, the water fountain was totally broken, and it was very difficult to find people to report these things to.
Dear Kiera, Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of your room and appreciated the service provided by our front of house team. However, we sincerely apologize for the inconveniences you experienced with housekeeping and the water fountain. Your comments are valuable, and we will certainly review our operational processes to enhance communication and service efficiency in these areas. Thank you once again for sharing your thoughts. Sincerely Florence - Quality Manager Pullman Lyon
Dear Kiera, Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of your room and appreciated the service provided by our front of house team. However, we sincerely apologize… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewNice and clean hotel located at train station. The front desk staff were always very helpful and friendly!
Construction on streets outside hotel. While we didn’t hear the noise, maneuvering around the construction was a little confusing.
Dear Patrick, Thank you for your kind words about our staff and hotel. We appreciate your understanding regarding the ongoing construction outside. We are glad to hear it did not affect your stay and will strive to make navigation easier for our guests. Sincerely Florence - Quality Manager Pullman Lyon
Dear Patrick, Thank you for your kind words about our staff and hotel. We appreciate your understanding regarding the ongoing construction outside. We are glad to hear it did not affect your stay and will strive to make navigation easier f… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location was convenient for what we were doing - which was just to stay the night, rent a car from Hertz at Gare De Lyon Part Dieu the next morning and drive up to the Beaujolais region. The room was spacious and had everything we needed.
There wasn't anything we didn't like to be honest.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewsuperb location, right next to the train station! Hotel is very new!
The bathroom sometimes smells pf sewage, and the public toilet is not regularly cleaned.
Dear Xiayu, Thank you for your positive feedback regarding our location and the newness of our hotel. We appreciate your comments about the bathroom and public toilet cleanliness, and your concerns will be taken into consideration for our ongoing improvements. Sincerely, Florence - Quality Manager Pullman Lyon
Dear Xiayu, Thank you for your positive feedback regarding our location and the newness of our hotel. We appreciate your comments about the bathroom and public toilet cleanliness, and your concerns will be taken into consideration for our … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewthe hotel is right outside the train station so i didn't have to lug my suitcase far, modern interior design, very friendly & helpful staff, the room was huge, beds & pillows were comfortable, the products are clarins, the shower was strong & the room was perfectly cold for my visit in mid-august, complimentary buffet breakfast w/c had a wide selection from eggs & bacon to the usual continental items. another plus is that westfield mall is across the hotel & a few blocks away is the pb food hall
the separated bathroom was the only thing i didn't like: the toilet is separate from the shower so i had to keep going back & forth to wash my hands.
Dear Katie, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient, our staff friendly and helpful, and that you enjoyed the comfort of your spacious room along with our breakfast offerings. We look forward to welcoming you back on your next visit. Sincerely, Florence - Quality Manager Pullman Lyon
Dear Katie, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient, our staff friendly and helpful, and that you enjoyed the comfor… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewRight next to station, very clean and quiet
The room we had only had a shower/bath that required a big step over - would prefer a separate shower - could be because it was part of connected rooms
Dear Peter, Thank you for your positive feedback regarding our location and cleanliness. We appreciate your comments about the bathroom setup; your preferences are valuable to us as we strive to enhance guest comfort. Sincerely, Florence - Quality Manager Pullman Lyon
Dear Peter, Thank you for your positive feedback regarding our location and cleanliness. We appreciate your comments about the bathroom setup; your preferences are valuable to us as we strive to enhance guest comfort. Sincerely, Florence… Show more