The way of reserving slots to use their swimming pool doesn't work . We booked only adults time slot, but there were plenty of children around, because many guests don't follow their reserved times. When we complained about this at the reception, they said they cannot do anything about it, which was very strange. We used the pool only once because of that , but wanted to use more often . Also , I didn't like the smell in the rooms , and in the hotel overall, it would be nice to use some pleasant refreshing aromatiser in the hotel.

Very good size of the room , very comfortable, nice warm swimming pool. Great attention to detail from the staff, we had absolutely everything we needed in the room

Stayed in August 2025

Sometimes some uncomfortable odor in the lobby

Calm place out of the chaos of Paris Centre, whe. You need to relax after a hot days of sightseeing. Close to Bercy Village with a lot of restaurants. Steps from the metro. Good vibe all day at the facility. Clean, spacious and comfortable

Stayed in August 2025

Nothing.

All good.However Ariette menu for quick light meals could be a bit more varied with less " complete & heavy" dishes , salads might be lighter for "en cas" quick meals.

Stayed in August 2025

I asked for help a couple of times at reception, unfortunately on both occasions the responses fell well short of the standard I would have expected from this hotel chain.

The female concierge was an absolute joy, extremely helpful, passing on useful details without me having to constantly ask questions.

Stayed in July 2025

Nothing

The location was perfect. Near train station and restaurants

Stayed in July 2025

nothing

excellent

Stayed in July 2025

Kid Bed could be a bit more comfortable.

I spent two nights at this hotel with my 5-year-old son and was thoroughly pleased with the experience. The staff were exceptionally courteous, understanding, and welcoming. The swimming pool is relatively spacious for a Parisian hotel, and the rooms are modern, well-maintained, and impeccably clean. Despite its proximity to a lively neighborhood, the hotel remains quiet and peaceful at night, which made for a very comfortable stay. The location is also a strong advantage—just a two-minute walk from Metro Cour Saint-Emilion and Bercy Village, with its park, numerous restaurants, bars, and family-friendly spaces. The hotel is well-connected, with central Paris easily accessible in approximately 15 minutes via metro.

Stayed in April 2025

Breakfast was good

Stayed in May 2025

The lobby of the hotel looks a bit shabby, but the rooms are superb. New furniture and bathroom, beautiful soft bath rides and slippers. The breakfast is ok.

Stayed in May 2025

Nothing

Modern room close to the tube

Stayed in April 2025

Breakfast did not have much options for vegan

Location was great, love Bercy great neighbourhood

Stayed in March 2025

Nothing

Clean, comfortable and good location near bercy train station. Bercy village and small restaurants nearby. Pool nice and clean

Stayed in April 2025

Nothing. All good

Super location. Near train station. Bercy village and restaurants outside. Staff rooms pool all great 👍

Stayed in April 2025

Generally very good.

Stayed in April 2025

Hammam ooo

Pool temp, reception staff

Stayed in February 2025

I ate at the Breatkfast buffet daily for 5 days. On most days, I had to flag down a staff member to request coffee because it was not offered in a reasonable amount of time. Is this becuase I was a woman? Alone? Not sure. Other tables didn't seem to have this problem.

Location was convenient to the Metro and dining options.

Stayed in December 2024

The spa was great

Stayed in November 2024

nothing

Perfect stay for a business trip. Always preferred when traveling for work.

Stayed in September 2024

Nothing

Breakfast was excellent

Stayed in July 2024

Gym

Location

Stayed in August 2024

Nothing

Hospitality

Stayed in July 2024

It was about 20 minutes to Paris centre.

Amazing location with a nice village near by with amazing chocolate croissants. Staff were very friendly. The room was a nice size and comfortable beds. We had a view of the seine and it was nice to see the boats. Kids enjoyed the fuseball table.

Stayed in July 2024

breakfast was "ok" but sub-part against similar level of hotel expectations. I liked the live eggs stand but missed more personal to refill the plates on the others areas... this is a biased comment as I may have been on a rush time

overall service from check-in to room clean status and the cleaning service persons professionalism. short business stay but I have not been anoyed with door card not working

Stayed in April 2024

there were a few people smoking in front, next to the entrance when I checked in and also in the morning. But maybe it's just Paris. :)

The hotel room is large and comfortable for Paris. But the area felt like a suburb being next to a shopping area, further away from the center than a typical Parisian neighborhood. There is a nice, large park and a riverbank next to the hotel and walkable distance to La Defense.

Stayed in April 2024