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Reviews of Résidence Le Pic de l'Ours 4 stars

55 avenue Emmanuel Brousse, 66120 Font-Romeu, France

#37 of 51 hotels in Font-Romeu

Guests' Choice

Review score

Based on 47 hotel reviews

7.2

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    7.0

  • Location

    9.1

  • Facilities

    7.1

  • Staff

    8.0

  • Value for money

    7.3

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 2 April 2025

    8.0
    Great Break!
    • Leisure trip
    • Couple
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 3 nights

    Nothing in particular

    Location opposite ski lift was great. The apartment had a beautiful view over the valley, and the pool and steam room were wonderful, but disappointed that the sauna was not working . As it was the last week of the season, it was also relatively quiet, which we enjoyed

    Stayed in March 2025

  • Reviewed: 6 February 2025

    6.0
    Great location
    • Leisure trip
    • Couple
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Cleanliness, the oven was very dirty with ground in burnt food, dirty waste bins, general cleanliness was very poor. Yet, you’re expected to follow the extended cleaning list on departure. Be prepared to take or buy your cleaning materials while there. A lot of maintenance is needed in the communal areas, pool ceiling, sauna, reception etc.

    Thé location is perfect, just over the road from the ski lift

    Stayed in February 2025

  • Reviewed: 3 February 2025

    8.0
    Best in town for a 3 day ski trip!
    • Leisure trip
    • People with friends
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    It is an old building with old facilities. Lift would take ages to arrive, WiFi is close to non-existant (you can send a message but can't hold a video call)

    Staff was super helpful and were always available when we needed. Sofa bed was surprisingly comfortable. Location is superb!

    Stayed in February 2025

  • Reviewed: 31 January 2025

    8.0
    Had a great week in pic de l’Ours as usual.
    • Leisure trip
    • Couple
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Apartment needs to be upgraded especially kitchen wear which is showing the signs of age.

    The location to ski télécabine. The swimming pool.

    Stayed in January 2025

  • Reviewed: 7 January 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    The pool was too cole to swim in it

    Stayed in January 2025

  • Reviewed: 31 December 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Cleaning poor, cigarettes and crumbles on outdoor table. Full of dust under every furniture.

    Close to lift, great size of apartment. Plus with a real size owen adn proper fridge

    Stayed in December 2024

  • Reviewed: 7 October 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 1 night

    No very impressed with the pool. Sauna and steam room were not working as far as l could tell and the showers were cold; not what you want after getting out of pool when the water in that was not very warm either; that didn't bother me but l did expect at least a warm shower. Fine in the summer but not when it's cold. Assumed one cold shower could have been for use with the sauna, but not all of them! Also didn't open till 10.30 in the morning, so didn't really have time for a swim then get back to the room for a hot shower before vacating the room at 11.00am.

    Good location and parking was good. Very pleasant, helpful staff. Able to leave our bag in a secure room till check in. Good kitchen facilities. Need to bring your own washing up liquid, sponge, dishcloth, tea towel and bathroom toiletries. Small soap, toilet paper and towels provided. Heating worked well.

    Stayed in October 2024

  • Reviewed: 3 April 2024

    7.0
    Great location, and good facilities, quite basic apartment but perfectly good enough
    • Leisure trip
    • Family with young children
    • Comfort Two-Bedroom Apartment (6 Adults)
    • Stayed 5 nights

    The apartment is very basic. The sofa is not relaxing, beds are ok. You have to clean the place yourself and strip the beds when you leave, I think that is typical is France but not something I am a fan of when on holiday and not something we would normally have to do.

    The location is amazing. It is right by the cable car. The facilities are great too. My kids loved the pool and I liked the steam room. The kitchen is well equipped with good toaster, kettle, microwave etc.

    Stayed in March 2024

  • Reviewed: 19 February 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 5 nights
    • Submitted via mobile

    There weren't much in the way of stuff for cleaning in the apartment. There wasn't even a dish cloth.

    The location was perfect. Absolutely fabulous.

    Stayed in February 2024

  • Reviewed: 31 January 2024

    8.0
    Apartments in need of refreshing but perfectly functional and in best location for skiing.
    • Leisure trip
    • Couple
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Wifi was not available despite being given password. It didn’t work in public or private areas. Same for everyone who stayed there.

    Location in village, close to télécabine

    Stayed in January 2024

  • Reviewed: 7 January 2024

    8.0
    This is a best place to stay if you go skiing. So easy to access the slopes.
    • Leisure trip
    • Family with young children
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 3 nights

    At the first night, we found out that the bathtub wasn't cleaned properly. It was really disgusting. However, I sent a message to the property that night, then they sent us a cleaner next morning. So I appreciated a lot. Anyone can make mistake, so I am sure this won't happen again!

    we have stayed in this building a couple of times before. The location is great, right in front of Telecabin. We had a beautiful mountain view too this time.

    Stayed in January 2024

  • Reviewed: 11 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort Two-Bedroom Apartment (6 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    We have been coming here for several years, because for a family it’s comfortable and ideally located. This year the overall cleanliness was not great. Dust everywhere and the sofa smelled bad. The bathrooms and kitchen are dated and could use a renewal. Also we didn’t receive the welcome package as we always did before (with a cleaning kit, toilet paper etc.), a small gesture, but still convenient to have during your stay. Sauna didn’t work which was disappointing.

    Location and the size of the apartment.

    Stayed in December 2023

  • Reviewed: 25 September 2023

    8.0
    Great central location, clean and excellent value. Very well equipped.
    • Leisure trip
    • Family with young children
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 2 nights

    WIFI in the room was poor

    Great location right in the centre of town. Easy parking and free. We had asked for a room with a balcony and I was glad - the views are amazing. The one bed apartment felt huge and was very well equipped. The pool area is great too. Very good value for money.

    Stayed in September 2023

  • Reviewed: 21 March 2023

    8.0
    Family ski weekend
    • Leisure trip
    • People with friends
    • Comfort Two-Bedroom Apartment (6 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    There was no soap to clean dishes or to use for the dishwasher. Also not enough toilet paper and the dishwasher did not work.

    Location was great, place was clean and the swimming ans sauna really good

    Stayed in March 2023

  • Reviewed: 19 February 2023

    7.0
    excellent location beside Telecabine and ski hire .Warm clean but basic accommodation
    • Leisure trip
    • Family with young children
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    you need to buy everything… cleaning products , toilet paper , bin bags , tea towel etc.

    location excellent .

    Stayed in February 2023

  • Reviewed: 7 November 2022

    8.0
    Loved the area + eating places + halloween activities available
    • Leisure trip
    • Family with young children
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Lighting in Lounge/Kitchen. Safety bar/handle in/out of bath. Not enough worktop space in kitchen. We are in our 70’s so we understand you catering for the sporty visitor. Wifi needs a booster but expect thats due to location which was in fact Spectacular!

    Stayed in November 2022

  • Reviewed: 28 March 2025

    10
    A nice week in a mix of both snow and sun as
    • Leisure trip
    • Solo traveller
    • Studio with Truckle Bed
    • Stayed 8 nights
    • Submitted via mobile

    All likes, really. Ideal location, clean, good facilities with pool, sauna and car parking on the premises

    Stayed in March 2025

  • Reviewed: 15 February 2025

    3.0
    Stay was spoiled by the fact that WIFI was not working. I could not work, nor stay in touch with family and friends. And
    • Leisure trip
    • Couple
    • Studio with Truckle Bed
    • Stayed 3 nights
    • Submitted via mobile

    No WiFi. When asked if it was going to be repaired, the lady at the reception just said “WIFI is a free service that we provide you. You can’t expect to be delivered for sure or get any compensation if not working.”

    Location

    Stayed in February 2025

  • Reviewed: 1 November 2024

    5.0
    Little bit disappointed overall.
    • Leisure trip
    • Family with young children
    • Comfort Two-Bedroom Apartment (6 Adults)
    • Stayed 19 nights
    • Submitted via mobile

    Scaffolding around room and workman outside window from 7.45am. Stayed for three weeks and didn’t get clean towels or bedding. Dishwasher/tap in kitchen broken and not fixed when reception informed. WIFI was almost non existent. Hotel felt tired and needs updating.

    Good location in the town. Secure car park.

    Stayed in November 2024

  • Reviewed: 28 October 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Studio with Truckle Bed
    • Stayed 2 nights
    • Submitted via mobile

    Room, service, no wifi,

    Locatiob

    Stayed in October 2024

  • Reviewed: 15 March 2024

    3.0
    Very dirty apartment. Furniture falling apart. Sheets we were given had mould on them. You have to clean kitchen and bat
    • Leisure trip
    • Family with young children
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    It was dirty. The sheets had mould on them.

    The location. Close to ski area

    Stayed in March 2024

  • Reviewed: 4 January 2024

    9.0
    Central location, excellent proximity to ski lift, ski shop and town.
    • Leisure trip
    • Family with young children
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 7 nights

    The accommodation wifi could be improved.

    Location of our accommodation was very central, reception staff were very knowledgeable with excellent English. Pool and sauna was enjoyable after a days skiing

    Stayed in December 2023

  • Reviewed: 25 February 2023

    9.0
    A great place to stay for a week of skiing, snoeshoeing and relaxing at Font Romeu.
    • Leisure trip
    • Couple
    • Comfort One-Bedroom Apartment (4 Adults)
    • Stayed 7 nights

    Wifi not working, a real frustration. The floor could have been a little bit cleaner. The apt lighting could be a bit stronger for reading.

    Location: Proximity to the Telecabin, proximity to shops and restaurants. Indoor Parking. The Pool and Sauna, which were nice and warm and clean. Comfort of the appartment for 4 people, as we were 2. Kitchen equipment. Great Hot shower.

    Stayed in February 2023

  • Reviewed: 11 February 2023

    4.0
    Ok but could be so much better.
    • Leisure trip
    • Group
    • Comfort Two-Bedroom Apartment (6 Adults)
    • Stayed 7 nights

    (1) Stupid flymsy plyglass dividers at reception desk. (Other reception desk in same building had none). Receptionist almost fainted when I put wallet on desk and divider moved 1 cm. Let's get rid of the useless covid theatre. (2) Pillows are the most uncomfortable ever experienced. Bring your own. (3) Wifi doesn't work. (4) One lift is totally inadequate for hotel at busy periods.

    Hotel is warm and has good views. Hot water was very hot. Vert close to chair lift.

    Stayed in February 2023

Showing 1 – 25

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