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  5. Reviews of Résidence Pierre & Vacances Le Machu Pichu

Reviews of Résidence Pierre & Vacances Le Machu Pichu

Le Machu Pichu, 73440 Val Thorens, France

#83 of 176 hotels in Val Thorens

Guests' Choice

Review score

Based on 31 hotel reviews

5.8

Score breakdown

  • Cleanliness

    5.7

  • Comfort

    6.0

  • Location

    8.3

  • Facilities

    6.1

  • Staff

    7.7

  • Value for money

    6.4

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 10 April 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 5 nights
    • Submitted via mobile

    Tiny apartment

    Location

    Stayed in April 2025

  • Reviewed: 1 May 2024

    5.0
    An outdated apartment on a perfect location
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 5 nights
    • Submitted via mobile

    It was very outdated and bad maintenance

    The location

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    Good location and value
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 2 nights
    • Submitted via mobile

    Communal areas need attention.

    Location

    Stayed in April 2024

  • Reviewed: 17 March 2023

    5.0
    enjoyed the holiday, we managed ok, but don't feel the accommodation was good value.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 7 nights

    Building as a whole a bit tired, run down in areas and in need of uplift. accommodation is very small for the price. barely fit in the toilet. ski lockers poorly designed on layout. Very disappointed with Pierre Vacances not responding to me regarding tourist tax, which i believe I have been overcharged. no response through booking.com or their main website contact. some staff also inexperienced in organising keys for apt and parking.

    Balcony was good over looking the slopes and in the sun. ski in ski out restaurants and groceries accessible

    Stayed in February 2023

  • Reviewed: 15 February 2023

    7.0
    Could be so much better
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (5 People)
    • Stayed 7 nights

    - Bathroom stank. It needs a deeper clean - Staff not so helpful - Chaotic when checking in on a Saturday

    - Location. It is right on the slope. - Spacious room with plenty of storage - Easy access to grocery shop

    Stayed in February 2023

  • Reviewed: 24 December 2022

    7.0
    Great location, comfortable room and convenient facilities (rentals and supermarket in the same building)
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 7 nights
    • Submitted via mobile

    no facilities for leaving ski boots in lockers and the hot tubs were actually quite cold!

    great location, room was comfortable and warm

    Stayed in December 2022

  • Reviewed: 22 December 2022

    5.0
    small but good location and fairly reasonable.
    • Leisure trip
    • Group
    • One-Bedroom Apartment (5 People)
    • Stayed 6 nights
    • Submitted via mobile

    we were on the 1st floor. The apartment above was very noisy and we were woken up early. very small apartment but ok

    location to ski slopes

    Stayed in December 2022

  • Reviewed: 12 August 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (5 People)
    • Stayed 3 nights
    • Submitted via mobile

    I found it very cold to sleep. Gym not open on Saturdays Balcony was very dirty/dusty Noisy - could hear anything and everything around me.

    The view when waking up.

    Stayed in August 2025

  • Reviewed: 28 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 3 nights
    • Submitted via mobile

    Brilliant

    Stayed in February 2025

  • Reviewed: 5 January 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 7 nights
    • Submitted via mobile

    The location is excellent that can't be faulted however the rooms might suit kids but not if it's free would I put 5 lads into it again 1 of the rooms is a box room with a bunk bed 2nd room is living room come kitchen and folds out into another bed That bed was supposed to be comfortable enough It would all be tolerable if you were on a budget & it was evenen cleaned but they will not clean your kitchen area or take away rubbish for you We paid the €75 to get the place cleaned twice & they just dropped towels and barely swept the floor When we got back they wanted €100 for a room key because we left our room keys inside or wait 50 mins while we were after skiing all day for someone to arrive but then magically when I got annoyed at the receptionist she found some to do it I don't want to turn away a family on a budget because it's a super location for kids and kids would be ideal in the small room But 3 adults are not suitable in the small room The hotel could be a much better experience very simply by offering a decent cleaning service even if its an additional cost when you arrive Remove the charge for storing your bags while the rooms not ready it's ridiculous can't remember how much €7\8 it's petty and sets a bad vibe straight away we arrived at 4 or 4.30pm so it's not like we arrived and waited all day

    Stayed in January 2025

  • Reviewed: 20 April 2024

    2.0
    Don't stay here if you don't have to
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 4 nights
    • Submitted via mobile

    The hotel is old and very poorly maintained. The rooms are small and not in cozy way. You only get one toilet paper roll, you have to buy if you need more.... You have to make your own beds. If you are over 180 cm your knees will touch the door when you're sitting on the toilet. Bathroom is a joke. All and all the place is pretty terrible.

    It's close to pistes.

    Stayed in April 2024

  • Reviewed: 17 February 2024

    3.0
    Find another hotel, this one is terrible
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 7 nights

    The hotel is terrible, duty, small, lots of noise, a lot of teenagers drinking and making noise all night long.

    only the location

    Stayed in February 2024

  • Reviewed: 30 December 2023

    10
    super !!
    • Leisure trip
    • Group
    • One-Bedroom Apartment (5 People)
    • Stayed 7 nights

    location, good value for money

    Stayed in December 2023

  • Reviewed: 13 April 2023

    8.0
    pe text no frills break with the best access to slopes i Have seen
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 3 nights
    • Submitted via mobile

    I knew we were getting no frills , the bonus was the accessibility to the slope and my daughter having her own room whilst I took the sofa bed. having an on site ski shop and supermarket was brilliant, some great restaurants just around the corner too. for a cheap stay, you can’t go wrong at all!

    Stayed in April 2023

  • Reviewed: 26 March 2023

    8.0
    Excellent location, good value for money. Very small, would be tight with 5 people in the apartment.
    • Leisure trip
    • People with friends
    • One-Bedroom Apartment (5 People)
    • Stayed 7 nights
    • Submitted via mobile

    Slightly small, thankfully only 4 of us in a 5 bed apartment but still a lack of space . Toilet is separate to the bathroom and it’s ridiculously cramped. Have to pay an extra €13 to use the spa which isn’t mentioned anywhere but worth it.

    Excellent location and great price. Ski in ski out and supermarket in same complex.

    Stayed in March 2023

  • Reviewed: 19 December 2022

    4.0
    disappointing, false advertising of facilities.
    • Leisure trip
    • Group
    • One-Bedroom Apartment (5 People)
    • Stayed 5 nights
    • Submitted via mobile

    there was no spa as this was one of the main contributing factors to the choice of stay.

    Stayed in December 2022

  • Reviewed: 29 November 2022

    2.0
    Nice appartement but...
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 2 nights
    • Submitted via mobile

    On the website it was mentioned that there was a luggage room, at the arrival this was confirmed. This was ideal as we wanted to ski the last day. However, when we checked out there was out of a sudden no luggage room anymore. First we were send of to the center of the city with our luggage and skis., after some discussions we achieved to do a late check-out for 30€ extra cost. We even heard an employee saying he didn't care at all about our luggage and that it was our problem. Horrible costumer service.

    The room was okay, the location was great and the apartment was clean.

    Stayed in November 2022

  • Reviewed: 28 November 2022

    2.0
    Worst hotel staff experience ever
    • Leisure trip
    • Group
    • One-Bedroom Apartment (5 People)
    • Stayed 2 nights

    I have to say, staffs at the reception have made our staying VERY VERY unpleasant, they aren't not well trained at all : 1. I called the day before arrival to ask where we can park the car, the receptionist said that Pierre Vacances provides paid parking lot for 15e a day so 30e for our weekend. Upon arrival, another receptionist confirmed the same information: 30e for 2 days. However, when we checked out on Sunday morning and expect to leave the car in the parking lot until our departure in the afternoon, the chef of reception said quite rudely : no you cant, what you paid for the parking is per night not per day, if you want to stay the whole day today, please pay 15e And they did the same thing to another guest, he was also very upset. Eventually the director agreed to not charge to charge us and make sure to inform all the receptionists in the future. 2. The receptionist gave us a paper and said : here you can find your parking lot number. All seems to be simple right? She didn't mention that there are different levels with the same number in that parking complex !!! Instead of going to the number 303 on the 3rd basement floor, we parked at number 303 of the 3rd floor, which belongs to a real estate agent. He locked our car and asked us to pay him 60 euros, what a scam! We argued for an hour and eventually called the police to sort it out. The ironic thing is, when we checked out, the receptionist asked me what's the number of our parking lot so she can let me pay the extra, I said: 303. And when she asked if it's +303 or -303, I told her that I didnt know, but we went up stairs . Then she checked her sheet and said: ok it's -303. She knew that we were not at the right parking lot but didn't tell us !!! 3.There's no luggage storage room so good luck if you want to ski on your check out day We will never come back

    The value for money (except the service) is ok for what we paid for the opening ( 200euros for 2 nights for a 5ppl apartment), way beyond our expectation after reading all the bad reviews. The apartment seems to have been renovated recently, clean, modern, tidy with a lot of closets to store your stuff, the building itself is very old though Centrally located with a supermarket inside the building Direct access to the slope from the first level but there's no direct access to the ski room by elevator

    Stayed in November 2022

  • Reviewed: 5 March 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 7 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: 15 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: 18 March 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 7 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: 19 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (5 People)
    • Stayed 6 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 9 January 2024

    10
    Staff very helpful and friendly
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment (5 People)
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: 29 April 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment (5 People)
    • Stayed 5 nights

    There are no comments available for this review

    Stayed in April 2023

Showing 1 – 25

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