Reviews of Résidence Pierre & Vacances Le Machu Pichu
Le Machu Pichu, 73440 Val Thorens, France
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Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe view when waking up.
I found it very cold to sleep. Gym not open on Saturdays Balcony was very dirty/dusty Noisy - could hear anything and everything around me.
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewLocation
Tiny apartment
Thank you for your feedback, Gus. We're glad you enjoyed the location! We’re sorry to hear the apartment felt too small for your needs. We offer a variety of layouts across our residences, and we’d be happy to help you find a more spacious option next time. We appreciate your input and hope to welcome you back in the future. The Pierre & Vacances Team
Thank you for your feedback, Gus. We're glad you enjoyed the location! We’re sorry to hear the apartment felt too small for your needs. We offer a variety of layouts across our residences, and we’d be happy to help you find a more spac… Show more
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewBrilliant
Reviewed: 5 January 2025 · Stayed in January 2025
Verified reviewThe location is excellent that can't be faulted however the rooms might suit kids but not if it's free would I put 5 lads into it again 1 of the rooms is a box room with a bunk bed 2nd room is living room come kitchen and folds out into another bed That bed was supposed to be comfortable enough It would all be tolerable if you were on a budget & it was evenen cleaned but they will not clean your kitchen area or take away rubbish for you We paid the €75 to get the place cleaned twice & they just dropped towels and barely swept the floor When we got back they wanted €100 for a room key because we left our room keys inside or wait 50 mins while we were after skiing all day for someone to arrive but then magically when I got annoyed at the receptionist she found some to do it I don't want to turn away a family on a budget because it's a super location for kids and kids would be ideal in the small room But 3 adults are not suitable in the small room The hotel could be a much better experience very simply by offering a decent cleaning service even if its an additional cost when you arrive Remove the charge for storing your bags while the rooms not ready it's ridiculous can't remember how much €7\8 it's petty and sets a bad vibe straight away we arrived at 4 or 4.30pm so it's not like we arrived and waited all day
Thank you for your honest feedback, Ciaran. We’re pleased to hear that you found the location excellent, especially for families with children. We regret that the room layout and cleaning service did not meet your expectations. While our residences are designed for self-catering stays, we take your comments seriously and will review how we can improve our housekeeping services to provide better value for guests who opt for additional cleaning. We also understand your frustration regarding the room key situation and the luggage storage fee. Your feedback is important, and we will take it into consideration when evaluating our policies to enhance the overall guest experience. We appreciate you taking the time to share your thoughts and will use them to improve our services. The Pierre & Vacances Team
Thank you for your honest feedback, Ciaran. We’re pleased to hear that you found the location excellent, especially for families with children. We regret that the room layout and cleaning service did not meet your expectations. While our r… Show more
Reviewed: 19 May 2024 · Stayed in April 2024
Verified reviewReviewed: 1 May 2024 · Stayed in April 2024
Verified reviewThe location
It was very outdated and bad maintenance
Thank you for taking the time to share your feedback, Sylvie. We're glad to hear that you appreciated the location of our establishment. We apologize for any inconvenience caused by the outdated appearance and maintenance issues during your stay. Ensuring a pleasant and comfortable experience for our guests is our priority, and we regret that we fell short of your expectations in this regard. Please rest assured that we take your feedback seriously, and we will work diligently to address the maintenance concerns to improve the overall guest experience. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. The Pierre & Vacances team
Thank you for taking the time to share your feedback, Sylvie. We're glad to hear that you appreciated the location of our establishment. We apologize for any inconvenience caused by the outdated appearance and maintenance issues durin… Show more
Reviewed: 20 April 2024 · Stayed in April 2024
Verified reviewIt's close to pistes.
The hotel is old and very poorly maintained. The rooms are small and not in cozy way. You only get one toilet paper roll, you have to buy if you need more.... You have to make your own beds. If you are over 180 cm your knees will touch the door when you're sitting on the toilet. Bathroom is a joke. All and all the place is pretty terrible.
We appreciate your recognition of the hotel's proximity to the ski slopes. We apologize for the dissatisfaction you experienced during your stay. It's disappointing to hear that the condition of the rooms did not meet your expectations and that you encountered issues with room size, amenities, and maintenance. Your concerns regarding the bathroom and overall comfort are noted, and we will address them with our team to ensure improvements are made. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short in this instance. Your feedback is valuable to us as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay. The Pierre & Vacances team
We appreciate your recognition of the hotel's proximity to the ski slopes. We apologize for the dissatisfaction you experienced during your stay. It's disappointing to hear that the condition of the rooms did not meet your expectat… Show more
Reviewed: 9 April 2024 · Stayed in April 2024
Verified reviewLocation
Communal areas need attention.
Reviewed: 17 February 2024 · Stayed in February 2024
Verified reviewonly the location
The hotel is terrible, duty, small, lots of noise, a lot of teenagers drinking and making noise all night long.
Reviewed: 9 January 2024 · Stayed in December 2023
Verified reviewReviewed: 30 December 2023 · Stayed in December 2023
Verified reviewlocation, good value for money
Reviewed: 29 April 2023 · Stayed in April 2023
Verified reviewReviewed: 15 April 2023 · Stayed in April 2023
Verified reviewReviewed: 15 April 2023 · Stayed in April 2023
Verified reviewReviewed: 13 April 2023 · Stayed in April 2023
Verified reviewI knew we were getting no frills , the bonus was the accessibility to the slope and my daughter having her own room whilst I took the sofa bed. having an on site ski shop and supermarket was brilliant, some great restaurants just around the corner too. for a cheap stay, you can’t go wrong at all!
Reviewed: 26 March 2023 · Stayed in March 2023
Verified reviewExcellent location and great price. Ski in ski out and supermarket in same complex.
Slightly small, thankfully only 4 of us in a 5 bed apartment but still a lack of space . Toilet is separate to the bathroom and it’s ridiculously cramped. Have to pay an extra €13 to use the spa which isn’t mentioned anywhere but worth it.
Reviewed: 19 March 2023 · Stayed in February 2023
Verified reviewReviewed: 18 March 2023 · Stayed in March 2023
Verified reviewReviewed: 17 March 2023 · Stayed in February 2023
Verified reviewBalcony was good over looking the slopes and in the sun. ski in ski out restaurants and groceries accessible
Building as a whole a bit tired, run down in areas and in need of uplift. accommodation is very small for the price. barely fit in the toilet. ski lockers poorly designed on layout. Very disappointed with Pierre Vacances not responding to me regarding tourist tax, which i believe I have been overcharged. no response through booking.com or their main website contact. some staff also inexperienced in organising keys for apt and parking.
Reviewed: 11 March 2023 · Stayed in March 2023
Verified reviewReviewed: 18 February 2023 · Stayed in February 2023
Verified reviewReviewed: 15 February 2023 · Stayed in February 2023
Verified review- Location. It is right on the slope. - Spacious room with plenty of storage - Easy access to grocery shop
- Bathroom stank. It needs a deeper clean - Staff not so helpful - Chaotic when checking in on a Saturday
Reviewed: 1 February 2023 · Stayed in January 2023
Verified reviewReviewed: 24 December 2022 · Stayed in December 2022
Verified reviewgreat location, room was comfortable and warm
no facilities for leaving ski boots in lockers and the hot tubs were actually quite cold!