Reviews of Superbe T3 en face du Brevent, Chamonix
282 rue de la Mollard, Chamonix City Centre, 74400 Chamonix-Mont-Blanc, France
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Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe location.Everythig was clean and comfortable .the staff was very kind
Nothing
Thank you so much for your kind feedback! 🌟 We're glad to hear you enjoyed the location and felt comfortable and well taken care of. It’s always our goal to make our guests feel at home. We'd love to welcome you again soon! Best regards, Adriana de Chamonix Conciergerie
Thank you so much for your kind feedback! 🌟 We're glad to hear you enjoyed the location and felt comfortable and well taken care of. It’s always our goal to make our guests feel at home. We'd love to welcome you again soon! Best reg… Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewThe location was perfect, the apartment is beautiful and the host was super friendly and helpful. It was super quiet too so fab for a restful evening after hitting up the slopes
Thank you so much for your wonderful words! 🏔️ We’re delighted to hear you had a peaceful and enjoyable stay — there's nothing better than relaxing in comfort after a day on the slopes. It was a pleasure hosting you, and we’d be thrilled to welcome you back anytime! Warm regards, Chamonix Conciergerie
Thank you so much for your wonderful words! 🏔️ We’re delighted to hear you had a peaceful and enjoyable stay — there's nothing better than relaxing in comfort after a day on the slopes. It was a pleasure hosting you, and we’d be thrille… Show more
Reviewed: 4 March 2025 · Stayed in March 2025
Verified reviewExcellently furnished and so easy having dishwasher and washing machine.
Checking in could be easier but this maybe because we arrived late due to our transfer being delayed
Thank you for your feedback! We’re happy to hear that you appreciated the excellent furniture and the convenience of having a dishwasher and washing machine in the apartment. Regarding the check-in process, we strive to make it as seamless as possible. We provide an online document with photos and detailed access instructions, as well as a video guide to help guests navigate the process. Additionally, we personally contact all guests via WhatsApp before their arrival to ensure a smooth and organized check-in experience. That said, we understand that travel delays can be challenging, but unfortunately, these are situations beyond our control. We always do our best to assist when unexpected circumstances arise. We hope to welcome you again in the future! Best regards, Adriana from Chamonix Conciergerie
Thank you for your feedback! We’re happy to hear that you appreciated the excellent furniture and the convenience of having a dishwasher and washing machine in the apartment. Regarding the check-in process, we strive to make it as seamless… Show more
Reviewed: 15 February 2025 · Stayed in February 2025
Verified reviewReviewed: 15 January 2025 · Stayed in January 2025
Verified reviewWas not provided
The instructions for the property and surrounding area were only provided in French and they know we are English speaking visitors . I had to message the host several times for instructions to get into the property and where to store our skiing equipment because we couldn’t take them into our room. There was no knife to use for food prep. No tumble dryer as advertised, limited toilet paper for a week, linen was not included in the price, no extra garbage bags, very dusty and not up to my cleaning standards.
Thank you for reaching out with your concerns. We provided all necessary instructions in English, and our initial communications were also conducted in this language to ensure clarity. Regarding the absence of a clothes dryer, I apologize for any inconvenience this may have caused; this was an oversight on our part. Rest assured, I will personally ensure that a kitchen knife is made available for our guests' convenience. As for the toilet paper, we provide two rolls per bathroom as a courtesy. Being a self-catering accommodation and not a hotel, we do not supply toilet paper for the entire stay. The usage of such personal items varies greatly, and for a nominal fee, guests are expected to procure what they need beyond the initial provision. I understand that the two garbage bags provided may not have been sufficient, and I appreciate this feedback. Please know that our cleaning standards are of the highest level, performed by professional cleaners. If your expectations align more closely with daily maid service, unlimited toiletries, and laundry services, perhaps a full-service hotel in Chamonix might better meet your needs, at a price reflective of such amenities. Thank you for choosing to stay with us, and we hope your next visit to Chamonix meets your standards more closely. Best regards,
Thank you for reaching out with your concerns. We provided all necessary instructions in English, and our initial communications were also conducted in this language to ensure clarity. Regarding the absence of a clothes dryer, I apologize … Show more
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewClose to Brevent ski lift / town centre. Good size apartment
Did not know about extra fees until Booking Confirmation email was received: 100 Euros for cleaning, 20 Euros per person for Linen. Also 500 Euro Security Deposit required but hidden by previous adverts on Booking.com booking pages. All extra fees required significantly in advance of arrival and in order to get joining instructions. Difficult to find apartment building - no building number (282) shown on building.
Dear Guest, Thank you for your feedback. All charges are clearly outlined under the terms of sale on Booking.com and are communicated via email at the time of booking. Our cancellation policy allows free cancellation up to one week before arrival, and payments are scheduled between 6 days and 24 hours prior to arrival, never before the cancellation period. Therefore, I am unclear about your comment regarding early payment. The security deposit is a standard practice in the region, especially for private properties, to cover any potential accidental damages. This is a common requirement here in Chamonix, which, as you noted, is not a low-cost vacation destination. Our properties are well-maintained, as is the case with this recently renovated apartment. It is possible that in less expensive ski resorts, such policies might not be in place. Regarding the building number, it is indeed marked clearly at the entrance. I apologize if there was any difficulty in locating it. Thank you for your visit, and I hope your next accommodation meets your expectations more closely. Best regards,
Dear Guest, Thank you for your feedback. All charges are clearly outlined under the terms of sale on Booking.com and are communicated via email at the time of booking. Our cancellation policy allows free cancellation up to one week before … Show more
Reviewed: 14 August 2024 · Stayed in August 2024
Verified reviewPerfect location and views from the balcony. Modern and clean. Large lounge and comfortable sofa to watch television. Useful to have a washer.
Nothing serious but just a few improvements perhaps. this appartement was built for giants ! The shower is fixed too high and I m not small. Same for the towel hooks and the oven. Could have done with a hair dryer. They seemed to have had a flood and the floor boards were bit wobbly. Didn't expect to have to strip the beds before check out.
Thank you for your detailed feedback! We're delighted to hear that you enjoyed the location, the views, and the modern amenities of the apartment. It’s great to know the lounge and comfortable sofa added to your relaxation during your stay. We appreciate your suggestions for improvement. The height of some fixtures, like the shower and towel hooks, is something we’ll review, and we’ll make sure to add a hair dryer for future guests. Regarding the floorboards, you are right—we did experience a minor flood recently, and we are working on addressing the issue with the flooring. As for stripping the beds before checkout, we include this request to help our cleaning team prepare the apartment efficiently for the next guests. However, we understand it might have been unexpected and will consider how we communicate this better. Thank you again for your feedback, and we hope to welcome you back in the future!
Thank you for your detailed feedback! We're delighted to hear that you enjoyed the location, the views, and the modern amenities of the apartment. It’s great to know the lounge and comfortable sofa added to your relaxation during your s… Show more
Reviewed: 23 March 2024 · Stayed in March 2024
Verified reviewvery comfortable apartment, well positioned. Well equipped and well furnished. modern and clean.
nothing it was great.
Thank you so much for your kind words! We’re delighted to hear that you found the apartment comfortable, well-equipped, and perfectly positioned for your stay. It’s always wonderful to know when our guests have such a great experience. We look forward to welcoming you back again in the future!
Thank you so much for your kind words! We’re delighted to hear that you found the apartment comfortable, well-equipped, and perfectly positioned for your stay. It’s always wonderful to know when our guests have such a great experience. We … Show more
Reviewed: 20 September 2023 · Stayed in August 2023
Verified reviewVery flexible in helping us last minute to a stay in Chamonix on a very nice location.
Nothing to dislike!
Thank you for your wonderful feedback! We’re so happy we could accommodate your last-minute stay and that you enjoyed the lovely location in Chamonix. It’s great to know that everything met your expectations! We hope to welcome you back soon for another fantastic stay.
Thank you for your wonderful feedback! We’re so happy we could accommodate your last-minute stay and that you enjoyed the lovely location in Chamonix. It’s great to know that everything met your expectations! We hope to welcome you back so… Show more