Reviews of Hôtel La Plagne Le Terra Nova 3 stars

Dear Pauline, Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted that you found exceptional value in your stay and appreciated the comfort of our accommodations. Our modern rooms are designed to provide a welcoming atmosphere for all our guests. However, we are sorry that some aspects of your stay did not meet your expectations. Our breakfast service runs until 9:30 am with a wide selection of items including hot drinks, pastries, breads, jams, eggs, bacon, sausages and fresh fruits. Our staff members are always available to assist with any specific requests during service hours. Regarding the room key situation, we maintain strict security protocols for key management, and we appreciate you bringing this matter to our attention. Finally, we are thrilled that you enjoyed our prime location and the stunning views from your balcony. Situated at an altitude of 2000m, at the heart of 225km of slopes and ski lifts, our hotel offers breathtaking panoramic views of the mountains and resort. We'd love to welcome you to another of our 58 holiday clubs in France. Best regards, Julie, Service Relation Clients Belambra

Dear Pauline, Thank you for taking the time to share your detailed feedback about your stay with us. We are delighted that you found exceptional value in your stay and appreciated the comfort of our accommodations. Our modern rooms are de… Show more

Dear Adrian, We are grateful for your feedback. We are delighted that you enjoyed the exceptional location of our hotel, as well as the great bar area complete with dart boards, a pool table, sky tv, and a terrace. It is wonderful to know that you found the facilities, comfort, and cleanliness to your liking and appreciated the dedication of our staff. Moreover, we are pleased that you felt the value of your stay with us was satisfactory. We would love to welcome you back to Belambra Hôtel La Plagne Le Terra Nova, or to another of our 58 holiday clubs in France. With warm regards,

Dear Adrian, We are grateful for your feedback. We are delighted that you enjoyed the exceptional location of our hotel, as well as the great bar area complete with dart boards, a pool table, sky tv, and a terrace. It is wonderful to know… Show more

Dear Louise, Thank you for taking the time to share your valuable feedback with us. We are delighted that you enjoyed the breakfast, the facilities, and the overall comfort and cleanliness of our hotel. It's gratifying to hear that our staff made a positive impression during your stay. However, we are sorry that some aspects of your stay did not meet your expectations. With regard to the size of the portions at our dinner buffet, we strive to be generous with our servings to ensure that our guests leave satisfied, but we understand your concerns regarding waste. We will take this into account as we continue to improve our dining experience. Additionally, while we regularly maintain the hotel's condition, including snow clearing and room maintenance, we take your comments seriously and will consider them as we plan future updates to ensure our guests' comfort. Finally, we are pleased that our hotel's prime location contributed positively to your experience, allowing you easy access to the ski slopes and facilities. We are also grateful for your kind words about our staff, who are dedicated to making each guest's stay enjoyable. We invite you to consider Belambra Hôtel La Plagne Le Terra Nova for your future travels and would love to welcome you to another of our 58 holiday clubs in France. Kind regards, Julie, Service Relation Clients Belambra

Dear Louise, Thank you for taking the time to share your valuable feedback with us. We are delighted that you enjoyed the breakfast, the facilities, and the overall comfort and cleanliness of our hotel. It's gratifying to hear that our st… Show more

Dear Jacqui, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found our location directly on the slopes ideal and appreciated the cleanliness of our facilities. Our guests often tell us how convenient it is to step out and immediately enjoy the vast Paradiski ski area, especially with our Skiset equipment rental shop right on the ground floor for any gear needs. However, we are sorry to hear about the difficulties you faced with the lifts during your stay. Please accept our apologies for the inconvenience this caused. We strive to maintain all our amenities in top condition for the comfort and ease of our guests, and it's clear in this instance we fell short. Regarding your breakfast experience, it troubles us to learn that it did not meet your expectations. We take pride in offering a continental breakfast with a variety of options, and we regret that we missed the mark. Our team will review your comments about the breakfast layout, tea quality, and the prompt restocking of items to enhance our service delivery. Nonetheless, we are delighted that you enjoyed our prime location, which allows for such convenient access to the slopes. The breathtaking panoramic view from our restaurant, which can be enjoyed with every meal, is something we are particularly proud of. We truly hope that the positives will encourage you to visit us again. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Julie, Service Relation Clients Belambra

Dear Jacqui, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you found our location directly on the slopes ideal and appreciated the cleanliness of our facilities. Our guests often … Show more

Dear Hanna, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed the hotel's prime location and its close proximity to ski lift and the center of La Plagne. Our guests often tell us how much they appreciate the convenience of stepping out directly onto the slopes and having easy access to the local amenities. However, we are sorry to hear that the beds did not meet your comfort expectations and that you felt the value and cleanliness were not up to the standard you anticipated. We understand how important a good night's sleep is, especially after a day of skiing, and we take your comments seriously as we strive to provide our guests with a restful experience. Additionally, we aim to offer transparent and competitive pricing that reflects the quality and service we are known for. Nonetheless, it is great that you found the central location of our hotel to your satisfaction. Being situated at the heart of the resort allows our guests to enjoy the vibrant atmosphere, stunning mountain views, and convenient access to the vast Paradiski area. We regret if this aspect was overshadowed by any shortcomings you experienced during your stay. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Julie, Service Relation Clients Belambra

Dear Hanna, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed the hotel's prime location and its close proximity to ski lift and the center of La Plagne. Our guests of… Show more

Dear Julia, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the spaciousness of our rooms, our dedication to cleanliness, and the convenience of our ski in ski out facilities, including the on-site ski rental and shop. It is also rewarding to know that our staff's friendliness added to the value of your stay. However, we regret to hear that our breakfast offerings did not live up to your expectations. Our goal is to provide a satisfying start to the day, and we will take your comments into consideration. Similarly, we apologize if our wellness area did not meet your anticipations. Please know that we regularly assess our amenities to enhance our guest experiences. Finally, we are pleased that our hotel's excellent location contributed positively to your stay. Being situated right at the heart of the slopes and ski lifts allows our guests to fully immerse themselves in the winter sports experience. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Julie, Service Relation Clients Belambra

Dear Julia, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated the spaciousness of our rooms, our dedication to cleanliness, and the convenience of our ski in ski out… Show more

Dear Andrew, Thank you for taking the time to share your review. We are delighted that you appreciated our dedicated team and the culinary offerings at our panoramic restaurant. Having a ski shop conveniently located is indeed a feature we are proud of. However, we understand your concerns regarding the bedroom and bathroom updates. Our classic accommodation aims to provide comfort and we take note of your feedback as we continuously look to enhance our guest experience. Nonetheless, it is great to hear that our prime location next to the slopes contributed positively to your holiday, ensuring easy access to an amazing ski area. We hope we will have the opportunity to see you again in the future. Best regards, Julie, Service Relation Clients Belambra

Dear Andrew, Thank you for taking the time to share your review. We are delighted that you appreciated our dedicated team and the culinary offerings at our panoramic restaurant. Having a ski shop conveniently located is indeed a feat… Show more

Dear Evgeni, Thank you for taking the time to share your review. We are delighted that you enjoyed our ski lockers and sauna facilities. These amenities are designed to enhance our guests' comfort and convenience during their stay. It's wonderful to hear that you found our breakfast offerings to be tasty and varied, as we strive to provide a diverse selection to cater to all tastes. However, we sincerely apologize for any discomfort you experienced due to the condition of our carpets. We understand how important a clean environment is, especially for guests with allergies. We appreciate you bringing this to our attention, and we're glad our staff was able to address your concerns promptly by vacuuming the area. We are constantly working on improving our facilities to ensure the comfort of all our guests. Finally, we're thrilled that you found great value in your stay with us. Our prime location at the heart of 225 km of slopes and ski lifts is one of our proudest features, allowing our guests to make the most of their skiing experience. We're pleased that you were able to take full advantage of this. We hope we will have the opportunity to see you again in the future. Best regards, Julie, Service Relation Clients Belambra

Dear Evgeni, Thank you for taking the time to share your review. We are delighted that you enjoyed our ski lockers and sauna facilities. These amenities are designed to enhance our guests' comfort and convenience during their stay. It'… Show more

Dear Guest, Thank you for this great review. It is heartwarming to hear that your stay at Belambra Hôtel La Plagne Le Terra Nova was a remarkable one. We are thrilled that you enjoyed the convenience of our ski-in, ski-out facility, the comfort of your spacious room with its stunning mountain vista, as well as our hearty breakfast offerings. It is also gratifying to know that our team's hospitality and the excellent value we provide contributed to making your stay memorable. The locker room setup is one of the many thoughtful amenities we offer to enhance the experiences of our guests. We look forward to welcoming you back soon. Kind regards, Julie, Service Relation Clients Belambra

Dear Guest, Thank you for this great review. It is heartwarming to hear that your stay at Belambra Hôtel La Plagne Le Terra Nova was a remarkable one. We are thrilled that you enjoyed the convenience of our ski-in, ski-out facility,… Show more

Dear Richard, Thank you for taking the time to share your review. We are delighted that you enjoyed the prime location of our hotel, situated right at the heart of 225 km of slopes and ski lifts, ensuring a seamless ski-in, ski-out experience. Nonetheless, we understand your concerns regarding the atmosphere and the need for updating some of our facilities. Our commitment to providing a comfortable and inviting space for all our guests is unwavering, and we take all feedback seriously as part of our continuous improvement efforts. While we pride ourselves on the exceptional snowfall and the convenience of having services and shops close at hand, we acknowledge that there is always room for enhancement to match the evolving expectations of our guests. We hope you were able to appreciate the panoramic views from our restaurant and the convenience of having the Skiset ski equipment hire shop right on the ground floor during your stay. We hope we will have the opportunity to see you again in the future. Best regards, Julie, Service Relation Clients Belambra

Dear Richard, Thank you for taking the time to share your review. We are delighted that you enjoyed the prime location of our hotel, situated right at the heart of 225 km of slopes and ski lifts, ensuring a seamless ski-in, ski-out exp… Show more

Dear Bridget, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated our prime location, the variety of our breakfast offerings, and the cleanliness and warmth of our rooms. Our aim is to provide a cozy and comfortable stay, and we're pleased to know that these aspects enhanced your experience with us. However, we understand that you were disappointed with the availability of our bar and restaurant services during the day. We aim to ensure that all aspects of your stay are convenient and enjoyable, and we apologize for any inconvenience this may have caused. During the daytime, when our restaurant closes, we hope our guests will explore the local eateries and the charming atmosphere of La Plagne Centre, just a short walk away. Finally, it is great to hear that you found the rooms to be comfortable and well-maintained. Our staff works diligently to ensure that each guest room is a welcoming retreat after a day on the slopes. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Julie, Service Relation Clients Belambra

Dear Bridget, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you appreciated our prime location, the variety of our breakfast offerings, and the cleanliness and warmth of our r… Show more

Dear Ben, Thank you for taking the time to share your review. We are delighted that you appreciated the comfort of our rooms and the attentiveness of our staff. Our team strives to provide a welcoming and pleasant atmosphere, ensuring a memorable stay for our guests. However, we regret that our breakfast offerings did not meet your expectations. We take pride in serving a buffet breakfast that includes a variety of hot and cold options, and we're disappointed to hear that this part of your experience was not satisfying. We also acknowledge your points regarding the value and cleanliness, and we truly apologize for any inconvenience these may have caused during your stay. Finally, we are pleased that you enjoyed our prime location, directly at the foot of the slopes, providing easy access to the vast Paradiski area. The convenience of our positioning is indeed one of the highlights we are proud of. We hope we will have the opportunity to see you again in the future. Best regards, Julie, Service Relation Clients Belambra

Dear Ben, Thank you for taking the time to share your review. We are delighted that you appreciated the comfort of our rooms and the attentiveness of our staff. Our team strives to provide a welcoming and pleasant atmosphere, ensuring … Show more

Dear Geir, Thank you for taking the time to review your stay. We're delighted to hear that our breakfast selections met your expectations and that our team member with the white-dyed hair went above and beyond to assist you with the room issue. It’s always heartening to know our efforts to provide a high-quality service are appreciated. We regret to learn that some aspects of our service did not meet your standards, particularly regarding the attentiveness and language skills of our staff. Our team is continually undergoing training to ensure all guests receive the professional and courteous service they deserve, and we apologize for any inconvenience you experienced. Our location's easy access to the lifts is something we take pride in, and we're glad you found this aspect of our hotel to be of great value. It's also reassuring to know that you found the hotel facilities, comfort, cleanliness, and overall value to your liking. We strive to maintain high standards in all these areas to ensure a pleasant stay for all our guests. We hope we will have the opportunity to see you again in the future. Best regards, Julie, Service Relation Clients Belambra

Dear Geir, Thank you for taking the time to review your stay. We're delighted to hear that our breakfast selections met your expectations and that our team member with the white-dyed hair went above and beyond to assist you with the ro… Show more

Dear Adrian, Thank you for taking the time to share your feedback. We are thrilled to hear that our location served you well and contributed to a great stay. Our team is also delighted that you found our facilities, comfort, and cleanliness to meet your expectations, and that our staff made a positive impression. We regret to hear that the cooked breakfast did not quite meet your tastes, although we are glad you enjoyed the rest of our food offerings. Regarding the locker room, we appreciate your input and will consider how we might improve this experience. We also understand that the transition from the hotel to the snow can sometimes be affected by the weather, and we strive to maintain this area as best as possible. Our commitment to providing excellent service and a memorable stay is unwavering. We are grateful for your acknowledgment of our efforts in terms of the value and the overall positive experience you had with us. Julie, Service Relation Clients Belambra

Dear Adrian, Thank you for taking the time to share your feedback. We are thrilled to hear that our location served you well and contributed to a great stay. Our team is also delighted that you found our facilities, comfort, and cleanli… Show more

Dear Benjamin, Thank you for sharing your feedback about your recent experience. We are delighted to hear that you found our location to be advantageous and appreciated the value for money that we strive to offer. It is gratifying to know that the cleanliness of our rooms and the variety available at breakfast met your expectations. We regret to hear about your less than satisfactory experience with some of our reception staff. Please rest assured that we hold customer service in the highest regard and continuously aim to provide a welcoming and efficient experience for all our guests. We also apologize for the wait you encountered upon arrival and understand that it can be quite tiring after a journey. We are addressing this internally to ensure better coordination and prompt service. We are pleased, however, that other members of our staff, including our bar team and the owner, made you feel welcomed and provided friendly service. It is our hope that these positive interactions helped to enhance your overall stay with us. Julie, Service Relation Clients Belambra

Dear Benjamin, Thank you for sharing your feedback about your recent experience. We are delighted to hear that you found our location to be advantageous and appreciated the value for money that we strive to offer. It is gratifying to k… Show more

Dear Guest, Thank you for your candid review. It is delightful to hear that our ski in, ski out facility greatly contributed to the enjoyment of your winter sports holiday. We take pride in our unique location that allows for such convenience. We regret to hear about the inconveniences faced during breakfast hours. Please rest assured, we strive to maintain the highest standards of service, and your feedback is invaluable to us. While we regularly monitor our equipment to ensure it is functioning correctly, it appears we fell short during your visit. We apologize for any inconvenience this may have caused, especially in regards to the egg boiler issue and the queues for coffee. It's wonderful to know that the comfort of our rooms and the dedication of our staff met your expectations. Our team is committed to providing a warm and welcoming atmosphere for all our guests. The positive comments on the hotel's position and the friendliness of our staff are much appreciated and will be shared with the team. Your suggestion regarding the offering of small plates in the bar has been noted, and we will certainly consider it for future improvements. We look forward to welcoming you back. Best wishes, Julie, Service Relation Clients Belambra

Dear Guest, Thank you for your candid review. It is delightful to hear that our ski in, ski out facility greatly contributed to the enjoyment of your winter sports holiday. We take pride in our unique location that allows for such conve… Show more

Dear John, Thank you for taking the time to share your review. It is a pleasure to know you appreciated our convenient location right by the slopes. We also take pride in our facilities and are delighted you found comfort and value during your stay, complemented by the cleanliness of our hotel and the attentiveness of our staff. We regret to hear that our breakfast offerings did not meet your expectations and will take note of your comment regarding the need for more coffee machines. Our aim is always to provide a pleasant dining experience, and your input is important in this endeavor. We hope to welcome you back on future occasions. Best wishes, Julie, Service Relation Clients Belambra

Dear John, Thank you for taking the time to share your review. It is a pleasure to know you appreciated our convenient location right by the slopes. We also take pride in our facilities and are delighted you found comfort and value duri… Show more

Dear Guest, Thank you for taking the time to provide this feedback. We're truly sorry to hear that certain aspects of your stay did not meet your expectations. Regarding the availability of our SPA, we ensure that our wellness area, which includes a sauna and hammam, is accessible to our guests as detailed in our hotel information. We apologize for any inconvenience you might have experienced in this regard. We also regret to hear about the issues with the Wi-Fi service; our team is committed to providing reliable connectivity and we typically have measures in place to troubleshoot such concerns promptly. Concerning the dining experience, our panoramic restaurant is a highlight for many guests, and we apologize if there was any confusion regarding your reservation. We always strive to accommodate our guests' needs and we're disappointed we missed the mark during your visit. We hope to welcome you for a better experience in one of our 58 holiday clubs in France. With kind regards, Julie, Service Relation Clients Belambra

Dear Guest, Thank you for taking the time to provide this feedback. We're truly sorry to hear that certain aspects of your stay did not meet your expectations. Regarding the availability of our SPA, we ensure that our wellness area,… Show more