Reviews of Sofitel Biarritz Le Miramar Thalassa 5 stars

Dear Guest, Thank you very much for sharing your kind words following your recent stay with us. We are delighted to know that you and your family, both your newborn and your four-legged companion , felt so warmly welcomed and cared for. It is a true pleasure to read that the baby amenities and thoughtful touches for your dog contributed to your comfort. We are equally pleased that you enjoyed our unique location, the cleanliness of our facilities, the swimming pool area with its stunning ocean views, and, above all, the attentiveness of our team. We fully understand your wish to have your dog with you in more areas of the hotel. Out of respect for the comfort of all our guests, we must limit access to certain spaces, but please rest assured that your feedback is valuable and will be shared with our management team for consideration. It would be our great pleasure to welcome you back soon to Sofitel Biarritz Le Miramar for another stay by the Atlantic. Kind regards, Juliette Wattinne Guest Experience & Quality Manager

Dear Guest, Thank you very much for sharing your kind words following your recent stay with us. We are delighted to know that you and your family, both your newborn and your four-legged companion , felt so warmly welcomed and cared for. It… Show more

Dear Guest, We are truly sorry to hear that your experience at Sofitel Biarritz le Miramar did not meet your expectations. Your feedback has been shared with the management team. We hope you will consider giving us another opportunity to welcome you and provide a stay that better reflects the high standards we strive to offer. Kind regards, Chloé Bélis Communication Manager

Dear Guest, We are truly sorry to hear that your experience at Sofitel Biarritz le Miramar did not meet your expectations. Your feedback has been shared with the management team. We hope you will consider giving us another opportunity to … Show more

Dear Guest, Thank you very much for sharing your experience following your recent stay at the Sofitel Biarritz Le Miramar. We are truly delighted to read that your time with us was marked by the friendliness and attentiveness of our team. Your kind words are a wonderful reward for their daily dedication. It is also a pleasure to know you appreciated the comfort of your room and our signature Sofitel MyBed, as well as the refined cuisine in our restaurant and the quality of our poolside service. We hope to have the pleasure of welcoming you again on the Basque Coast. Kind regards, Juliette Wattinne Guest Experience & Quality Manager

Dear Guest, Thank you very much for sharing your experience following your recent stay at the Sofitel Biarritz Le Miramar. We are truly delighted to read that your time with us was marked by the friendliness and attentiveness of our team.… Show more

Dear Guest, Thank you for taking the time to share your detailed feedback. We’re delighted to know you enjoyed the spaciousness of your room, the comfort of the bed Sofitel MyBed, and especially the beautiful view and location These are indeed some of our most appreciated features. That said, we regret to hear that certain aspects of your room and balcony did not meet your expectations, particularly considering the standards you associate with a 5-star experience. Your observations regarding the condition of the furnishings, bathroom layout, and balcony setup are well noted and have been shared with the relevant teams for review. We also apologize for the inconvenience caused during breakfast service due to the event taking place. We understand how important a relaxed start to the day is and are sorry this aspect of your stay fell short. We hope to have the opportunity to welcome you again in the future and offer you a more seamless and enjoyable experience. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We’re delighted to know you enjoyed the spaciousness of your room, the comfort of the bed Sofitel MyBed, and especially the beautiful view and location These are in… Show more

Dear Guest Thank you for taking the time to share your feedback. We're glad you appreciated our convenient location. However, we’re sorry to hear that the hotel did not meet your expectations in terms of condition and value. Your comments are important to us and will be shared with our management team as we continuously work to improve our facilities and guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a better stay. Kind regards, Juliette Wattinne Guest Experiences & Quality Manager

Dear Guest Thank you for taking the time to share your feedback. We're glad you appreciated our convenient location. However, we’re sorry to hear that the hotel did not meet your expectations in terms of condition and value. Your comment… Show more

Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed our great location with fabulous sea views and found our staff to be friendly and helpful. It's also wonderful to know that you appreciated the pool area. We appreciate your comments regarding the condition of the rooms, bathrooms, and the hotel's exterior. Your feedback is invaluable as we continually strive to improve our facilities and enhance the overall guest experience. We hope to welcome you back in the future and provide you with an even more enjoyable stay. Kind regards, Juliette Wattinne Guest Experiences & Quality Manager

Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed our great location with fabulous sea views and found our staff to be friendly and helpful. It's also… Show more

Dear Guest, Thank you so much for your kind words. We're delighted to hear that you had a very good experience and that our staff made you feel welcome. We hope to see you again soon, Kind regards, Juliette Wattinne Guest Experiences & Quality Manager

Dear Guest, Thank you so much for your kind words. We're delighted to hear that you had a very good experience and that our staff made you feel welcome. We hope to see you again soon, Kind regards, Juliette Wattinne Guest Experiences & Q… Show more

Dear Guest, Thank you so much for your wonderful feedback! We\'re delighted to hear you enjoyed the location, the magnificent views, our spa facilities, and the service from our team. Your kind words mean a lot to us. We understand your disappointment regarding the outdoor pool renovation, especially since your goal was to relax and soak up the sun. But we\'re glad the complimentary upgrade and our team\'s efforts helped make your stay fabulous despite this. The pool is now open and ready for you to enjoy so we truly hope to welcome you back soon to enjoy, Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Dear Guest, Thank you so much for your wonderful feedback! We\'re delighted to hear you enjoyed the location, the magnificent views, our spa facilities, and the service from our team. Your kind words mean a lot to us. We understand your di… Show more

Dear Guest, Thank you so much for taking the time to share your experience at the Sofitel Biarritz Le Miramar! We're delighted to hear that you enjoyed the city and found our hotel's location ideal for exploring the area. We're also glad you found our staff accommodating. We hope you'll consider staying with us again in the future so that we can have the opportunity to regain your trust! Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

Dear Guest, Thank you so much for taking the time to share your experience at the Sofitel Biarritz Le Miramar! We're delighted to hear that you enjoyed the city and found our hotel's location ideal for exploring the area. We're also glad … Show more