Skip to main content
  1. Hotel reviews homepage
  2. France hotel reviews
  3. Normandy hotel reviews
  4. Caen hotel reviews
  5. Reviews of Sure Hotel by Best Western Caen Memorial

Reviews of Sure Hotel by Best Western Caen Memorial 3 stars

9 Rue KARL PROBST, 14000 Caen, France

#3 of 43 hotels in Caen

Guests' Choice

Review score

Based on 210 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.8

  • Location

    8.4

  • Facilities

    8.5

  • Staff

    9.1

  • Value for money

    8.5

  • Free WiFi

    8.7

100% verified reviews

Real guests. Real stays. Real opinions.

Read more- opens a dialog box
Write a review

Showing 1 – 25

  • Reviewed: 28 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The air conditioning in the room did not work, luckily it was not too hot a night.

    Convenient location for cross channel ferry and Caen centre. Clean and comfortable. Helpful staff. Good price.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good value for money

    Stayed in August 2025

  • Reviewed: 23 August 2025

    8.0
    Good stop over after ferry trip
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very little coffee or tea in room (just one breakfast teabag! & almost no milk cartons) Had to change room as original one had been smoked in

    Convenient for Memorial museum

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Comfortable and convenient stopover hotel on outskirts of Caen
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night

    Pool is small and cramped, not really a space to relax and swim.

    Staff helpful and friendly; easy access to hotel on outskirts of town but close to the Memorial de Caen museum. Restaurant was OK and saved having to head out looking for somewhere to eat.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    8.0
    Comfortable hotel in a good location
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night

    The room was basic and the bathroom was a little tired

    Great staff in a lovely, quiet location close to the Caen Memorial Museum

    Stayed in July 2025

  • Reviewed: 18 August 2025

    9.0
    I will recommend and will go back
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location, close to mémoriel de Caen . Service staff, they proposed us to buy the tickets for the memoriel to get a discount !!!!!

    Stayed in August 2025

  • Reviewed: 13 August 2025

    7.0
    Central location to visit Normandy
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    - When we checked in the staff didn’t warn us that in the room there weren’t enough towels for the both of us to shower, we figure it out once inside. - Breakfast price isn’t the same shown on their website. The last two days of our stay there were a lot of guests so we had small issues finding a clean table and clean kitchenware.

    Hotel room was clean and the location was ok if you had a car, in fact it has a parking inside. Staying in Caen was very convenient for us to visit Normandy.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    9.0
    Excellent hôtel, near to the ferry port.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Clean, modern, comfortable room. Comfy bed. Excellent breakfast. Convenient for the ferry port - easy to find at 10 pm at night. Friendly staff. Will stay again.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    7.0
    Fine if it’s just to get your head down for one night
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Sullen staff, not very communicative

    Suitable for an overnight stay

    Stayed in August 2025

  • Reviewed: 28 July 2025

    8.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Evening meal. Not much choice and average food

    Stayed in July 2025

  • Reviewed: 23 July 2025

    8.0
    Comfortable overnight stay en route to Ouistreham Port
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night

    Nothing particular

    Good location for access to Ouistreham Port. Good meal in restaurant and pleasant bar area. Rooms were comfortable.

    Stayed in June 2025

  • Reviewed: 19 July 2025

    9.0
    Modern, clean hotel with good facilities
    • Leisure trip
    • People with friends
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Found pillows very hard and would prefer sheets when hot (personal preference) Not much to walk to for evening meal but you could eat/drink at hotel

    Clean, bright and smart looking hotel, nice little pool area Nice room and bathroom Good location if visiting Caen memorial

    Stayed in July 2025

  • Reviewed: 16 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night

    This is a perfect location when visiting the Memorial museum

    Stayed in July 2025

  • Reviewed: 14 July 2025

    9.0
    A great hotel, perfect for a stop before taking the early morning ferry.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This was the perfect place for our overnight stop before catching the ferry. Bonus was an afternoon by the outdoor pool I didn’t realise was there! The room was spacious and clean, good shower and comfy bed. The Nespresso coffee machine was appreciated. Staff were lovely - especially those on the bar/restaurant in the evening. We ate dinner at the restaurant and food was excellent. The hotel is a 10 min walk from the memorial museum and a short drive into the city centre. It’s an easy 20 min drive to the ferry port. We would recommend staying here.

    Stayed in July 2025

  • Reviewed: 8 July 2025

    9.0
    Superb Value
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We thought the evening meal was part of the set menu but that is only at lunch. Probably down to us not looking at the menu carefully...

    Very clean, light and well laid out. Staff friendly and helpful.Bedrooms a good size and modern. Great value for money

    Stayed in July 2025

  • Reviewed: 6 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It looked a bit dated in places eggs. Colour scheme outside and not an easy to spot main entrance

    We chose it for free parking and proximity to the memorial

    Stayed in July 2025

  • Reviewed: 6 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The swimming pool was not open even though the hotel details state was open at this time of year July. Shame as the main reason I booked this hotel in Caen was for the pool to cool off and relax after a long day of travelling.

    Nice modern rooms with everything you need, great shower and comfy bed etc. Restaurant food was good although a bit pricey for what was available.

    Stayed in July 2025

  • Reviewed: 3 July 2025

    8.0
    Ideal one night stopover
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool advertised but was closed during our trip

    Good parking clean room

    Stayed in July 2025

  • Reviewed: 2 July 2025

    9.0
    Excellent hotel, shame about the meal.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night

    However, the meal I ordered was disappointing. The 19 Euro meal I had included a very small piece of Cod and lots of carrots and peas not worth the price and lacked flavour. We would recommend revisiting the restaurant menu to ensure it delivers value for money as this establishment is excellent in comfort, facilities and cleanliness. Thank you to the hotel staff for their hard work and service.

    We arrived closer to 09:00pm to the hotel on 29/06/25. We decided to have dinner at the restaurant. The restaurant is modern, clean and well maintained with excellent service and great value.

    Stayed in June 2025

  • Reviewed: 23 June 2025

    9.0
    Overall, a good stay.
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room key cards kept not working after a day!

    We had a pleasant stay at this hotel. The staff were friendly and helpful. The room was clean and well maintained. The hotel was very convenient for the Caen Memorial Museum and public transport. Also used the fitness room which was well equipped.

    Stayed in June 2025

  • Reviewed: 21 June 2025

    8.0
    Comfortable
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Provided 1 paper cup for two to have tea or coffee. If you want to be environmentally friendly you be using cups that can be washed and reused.

    Location enabled easy access to freeway

    Stayed in June 2025

  • Reviewed: 20 June 2025

    9.0
    Clean modern hotel but lacked small touches such as a bottle of water in the room and breakfast was not good.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No bottled water in the room and when we asked for some we were told we had to pay. Breakfast was over priced and inadequate .

    Great location

    Stayed in June 2025

  • Reviewed: 17 June 2025

    9.0
    Nice hotel apart from the restaurant
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Dinner in restaurant was a major disappointment. The food was very rich, tiny potions, no veg, lukewarm and very overpriced. I woke up during the night due to hunger!

    Close to British D Day Memorial, aircon worked, easy parking, good shower

    Stayed in June 2025

  • Reviewed: 16 June 2025

    8.0
    Good value of money for a tourist class hotel.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non-Smoking
    • Stayed 2 nights

    Front desk not too helpful on enquiry. No daily room cleaning and not too convenience for those without car.

    Good value for money. Adequate parking space and is free of charge. Room looks pretty new. Only short drive to major sight seeing points in Normandy.

    Stayed in May 2025

Showing 1 – 25

We Price Match
We Price Match
Low rates • No booking fees • Find cheaper? We'll refund the difference!

Guests also reviewed these properties: