Reviews of Hotel Mercure Toulouse Centre Compans 4 stars
Boulevard Lascrosses, 31000 Toulouse, France

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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewstaff was fine, helpful, kind.
facilities were out dated, a bit dirty, and very very strong overpowering "perfumed" smell in the lobby. I guess it's their aroma branding or something but it is nauseating.
Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that you appreciated the kindness and professionalism of our staff. However, we regret that certain aspects of your stay did not meet your expectations, particularly regarding some of the facilities and the strong scent in the lobby. Your feedback is valuable and will be shared with our team to help improve our guests’ experience. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.
Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that you appreciated the kindness and professionalism of our staff. However, we regret that certain aspects of your stay did not meet your expectations,… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLoved the games tables & water in the entrance. Staff friendly & helpful. Room good size
Car parking code … we weren’t told that it changed every day or that there was a code. This caused a bit of inconvenience
Dear Guest, Thank you very much for your feedback! We are delighted that you enjoyed our game areas, the water available at the entrance, the comfort of your room, and the friendliness and helpfulness of our staff. We apologize for the inconvenience caused by the parking code and will ensure clearer communication for our future guests. We look forward to welcoming you back soon to Mercure Toulouse Centre Compans!
Dear Guest, Thank you very much for your feedback! We are delighted that you enjoyed our game areas, the water available at the entrance, the comfort of your room, and the friendliness and helpfulness of our staff. We apologize for the inco… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGood breakfast. Parking connected to the hotel.
Poor signage about using elevator to the garage. Reception person told us where elevator was. But failed to mention we needed a 4 number code to use it. Also we had our dog with us and didn’t find out until we were in the room. He could not be left alone in there.
Dear Guest, Thank you for your detailed feedback. We are glad that you enjoyed our breakfast and the convenience of our hotel-connected parking. We apologize for the inconvenience regarding the use of the elevator to access the garage and the communication about the 4-digit code. Your comments will help us improve the information provided to our guests in the future. We also understand the situation with your dog and appreciate your understanding. We hope to have the opportunity to welcome you again and provide a fully satisfying experience next time.
Dear Guest, Thank you for your detailed feedback. We are glad that you enjoyed our breakfast and the convenience of our hotel-connected parking. We apologize for the inconvenience regarding the use of the elevator to access the garage and t… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewthe staff was friendly and efficient
When we arrived (my long daughter and I), the restaurant was closed (supposedly to allow staff to go on vacation-August), there was nothing to eat, not even snacks at the bar. We were told there was one bag of chips. We had to go out to get food and beverages. At breakfast the next morning, the staff was already putting away the breakfast at 10:15 am so we could not have breakfast, we had to go out. There was also no room service available (except breakfast if you order before 5am). No mini bar, no food options at all. This felt more like an apartment rental than anything else. Also, no one to help with luggage at all.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewStylish reception area as soon as you walk in, and a very friendly and attentive greeting from the Reception staff member. The Suite room we booked for one night was lovely - spacious, clean and a nice calm room to retreat to, after exploring beautiful Toulouse. A special thank you to a member of the Night Staff who was on duty the night of our stay. One of our family had taken ill during a night out, and we needed help to get him back into the hotel. I believe the staff member was called Aymeric? We just wanted to say thank you for your help, discretion and kindness that night - it was very much appreciated.
Dear guest, Thank you very much for your detailed feedback. We are delighted that the reception, your suite, and your overall stay met your expectations. We will be sure to pass on your kind words to Aymeric and the night team, who will be very touched. Your satisfaction and comfort are our top priorities, and we look forward to welcoming you again soon at Mercure Toulouse Centre Compans.
Dear guest, Thank you very much for your detailed feedback. We are delighted that the reception, your suite, and your overall stay met your expectations. We will be sure to pass on your kind words to Aymeric and the night team, who will be … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewThe room was a decent size with excellent air conditioning. The choice available for breakfast was very good and well laid out. The room used for breakfast was large and calm with friendly staff.
Nothing.
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewGood location particularly with a car. Staff were excellent and overall clean.
Nothing of note
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewHelpful room staff.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery nice facilities with large room.
Nothing, it was good.
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewAll good
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewModern hotel near by the center, hotel parking, reception opened late at night
Hotel blocks 200e deposit. What for?! there s absolutely nothing in the room to be stolen. No bathrobes, no coffee machine, dry cleaner is a poor old thing attached to the wall. As i with foreign card it is quit an issue to get money blocked and then unblocked. Banks do take their rate differences and take time to process return. I travel 7 days each night in different city and this is the only place where deposit was requested.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewCity centre location with parking
Na
Dear Guest, Thank you for your feedback! We’re glad to hear you appreciated our central location and convenient parking. We look forward to welcoming you again at Mercure Toulouse Centre Compans!
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe location, friendly staff, and very clean, with excellent secure parking for my motorcycle
The paper cups in the room for tea and coffee were a disappointment
Dear Guest, Thank you very much for your feedback. We’re glad that our location, friendly staff, cleanliness, and the secure parking for your motorcycle contributed to an enjoyable stay. Regarding the paper cups in the room, we understand your disappointment. This choice is part of our eco-friendly approach, but we appreciate your comment and will keep it in mind to continue improving our guests’ experience. We look forward to welcoming you again at Mercure Toulouse Centre Compans!
Dear Guest, Thank you very much for your feedback. We’re glad that our location, friendly staff, cleanliness, and the secure parking for your motorcycle contributed to an enjoyable stay. Regarding the paper cups in the room, we understand y… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewWell located, particularly for conferences Excellent breakfast with lovely staff.
Dear Guest, Thank you so much for your kind feedback! We’re delighted to hear that our location was convenient for your conferences and that you enjoyed our excellent breakfast. Your kind words about our team truly mean a lot — your satisfaction is our greatest reward. We look forward to welcoming you again at Mercure Toulouse Centre Compans!
Dear Guest, Thank you so much for your kind feedback! We’re delighted to hear that our location was convenient for your conferences and that you enjoyed our excellent breakfast. Your kind words about our team truly mean a lot — your satisf… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in March 2025
Verified review