8.5

Reviews of Hotel Mercure Toulouse Centre Compans 4 stars

Boulevard Lascrosses, 31000 Toulouse, France

  • Mitchell

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    staff was fine, helpful, kind.

    facilities were out dated, a bit dirty, and very very strong overpowering "perfumed" smell in the lobby. I guess it's their aroma branding or something but it is nauseating.

    Property response:

    Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that you appreciated the kindness and professionalism of our staff. However, we regret that certain aspects of your stay did not meet your expectations, particularly regarding some of the facilities and the strong scent in the lobby. Your feedback is valuable and will be shared with our team to help improve our guests’ experience. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.

    Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that you appreciated the kindness and professionalism of our staff. However, we regret that certain aspects of your stay did not meet your expectations,… Show more

    Hotel Mercure Toulouse Centre Compans
    26 August 2025
  • Claire

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review

    Loved the games tables & water in the entrance. Staff friendly & helpful. Room good size

    Car parking code … we weren’t told that it changed every day or that there was a code. This caused a bit of inconvenience

    Property response:

    Dear Guest, Thank you very much for your feedback! We are delighted that you enjoyed our game areas, the water available at the entrance, the comfort of your room, and the friendliness and helpfulness of our staff. We apologize for the inconvenience caused by the parking code and will ensure clearer communication for our future guests. We look forward to welcoming you back soon to Mercure Toulouse Centre Compans!

    Dear Guest, Thank you very much for your feedback! We are delighted that you enjoyed our game areas, the water available at the entrance, the comfort of your room, and the friendliness and helpfulness of our staff. We apologize for the inco… Show more

    Hotel Mercure Toulouse Centre Compans
    26 August 2025
  • Lindsay

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    Good breakfast. Parking connected to the hotel.

    Poor signage about using elevator to the garage. Reception person told us where elevator was. But failed to mention we needed a 4 number code to use it. Also we had our dog with us and didn’t find out until we were in the room. He could not be left alone in there.

    Property response:

    Dear Guest, Thank you for your detailed feedback. We are glad that you enjoyed our breakfast and the convenience of our hotel-connected parking. We apologize for the inconvenience regarding the use of the elevator to access the garage and the communication about the 4-digit code. Your comments will help us improve the information provided to our guests in the future. We also understand the situation with your dog and appreciate your understanding. We hope to have the opportunity to welcome you again and provide a fully satisfying experience next time.

    Dear Guest, Thank you for your detailed feedback. We are glad that you enjoyed our breakfast and the convenience of our hotel-connected parking. We apologize for the inconvenience regarding the use of the elevator to access the garage and t… Show more

    Hotel Mercure Toulouse Centre Compans
    26 August 2025
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  • Beguery

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review

    the staff was friendly and efficient

    When we arrived (my long daughter and I), the restaurant was closed (supposedly to allow staff to go on vacation-August), there was nothing to eat, not even snacks at the bar. We were told there was one bag of chips. We had to go out to get food and beverages. At breakfast the next morning, the staff was already putting away the breakfast at 10:15 am so we could not have breakfast, we had to go out. There was also no room service available (except breakfast if you order before 5am). No mini bar, no food options at all. This felt more like an apartment rental than anything else. Also, no one to help with luggage at all.

  • Saerom

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review
  • Aina

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review
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  • Bryone

    Reviewed: 10 August 2025 · Stayed in August 2025

    Verified review

    Stylish reception area as soon as you walk in, and a very friendly and attentive greeting from the Reception staff member. The Suite room we booked for one night was lovely - spacious, clean and a nice calm room to retreat to, after exploring beautiful Toulouse. A special thank you to a member of the Night Staff who was on duty the night of our stay. One of our family had taken ill during a night out, and we needed help to get him back into the hotel. I believe the staff member was called Aymeric? We just wanted to say thank you for your help, discretion and kindness that night - it was very much appreciated.

    Property response:

    Dear guest, Thank you very much for your detailed feedback. We are delighted that the reception, your suite, and your overall stay met your expectations. We will be sure to pass on your kind words to Aymeric and the night team, who will be very touched. Your satisfaction and comfort are our top priorities, and we look forward to welcoming you again soon at Mercure Toulouse Centre Compans.

    Dear guest, Thank you very much for your detailed feedback. We are delighted that the reception, your suite, and your overall stay met your expectations. We will be sure to pass on your kind words to Aymeric and the night team, who will be … Show more

    Hotel Mercure Toulouse Centre Compans
    29 August 2025
  • Nm

    Reviewed: 7 August 2025 · Stayed in August 2025

    Verified review
  • Blandine

    Reviewed: 4 August 2025 · Stayed in August 2025

    Verified review
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  • Alan

    Reviewed: 3 August 2025 · Stayed in July 2025

    Verified review

    The room was a decent size with excellent air conditioning. The choice available for breakfast was very good and well laid out. The room used for breakfast was large and calm with friendly staff.

    Nothing.

  • Sam

    Reviewed: 3 August 2025 · Stayed in July 2025

    Verified review

    Good location particularly with a car. Staff were excellent and overall clean.

    Nothing of note

  • Elzeario

    Reviewed: 2 August 2025 · Stayed in August 2025

    Verified review
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  • Nick

    Reviewed: 2 August 2025 · Stayed in August 2025

    Verified review

    Helpful room staff.

  • Wayne

    Reviewed: 1 August 2025 · Stayed in July 2025

    Verified review

    Very nice facilities with large room.

    Nothing, it was good.

  • Lewis

    Reviewed: 30 July 2025 · Stayed in July 2025

    Verified review

    All good

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  • Elena

    Reviewed: 25 July 2025 · Stayed in July 2025

    Verified review

    Modern hotel near by the center, hotel parking, reception opened late at night

    Hotel blocks 200e deposit. What for?! there s absolutely nothing in the room to be stolen. No bathrobes, no coffee machine, dry cleaner is a poor old thing attached to the wall. As i with foreign card it is quit an issue to get money blocked and then unblocked. Banks do take their rate differences and take time to process return. I travel 7 days each night in different city and this is the only place where deposit was requested.

  • Allen

    Reviewed: 22 July 2025 · Stayed in July 2025

    Verified review
  • Sarah

    Reviewed: 20 July 2025 · Stayed in July 2025

    Verified review

    City centre location with parking

    Na

    Property response:

    Dear Guest, Thank you for your feedback! We’re glad to hear you appreciated our central location and convenient parking. We look forward to welcoming you again at Mercure Toulouse Centre Compans!

    Hotel Mercure Toulouse Centre Compans
    21 July 2025
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  • Andy

    Reviewed: 17 July 2025 · Stayed in July 2025

    Verified review

    The location, friendly staff, and very clean, with excellent secure parking for my motorcycle

    The paper cups in the room for tea and coffee were a disappointment

    Property response:

    Dear Guest, Thank you very much for your feedback. We’re glad that our location, friendly staff, cleanliness, and the secure parking for your motorcycle contributed to an enjoyable stay. Regarding the paper cups in the room, we understand your disappointment. This choice is part of our eco-friendly approach, but we appreciate your comment and will keep it in mind to continue improving our guests’ experience. We look forward to welcoming you again at Mercure Toulouse Centre Compans!

    Dear Guest, Thank you very much for your feedback. We’re glad that our location, friendly staff, cleanliness, and the secure parking for your motorcycle contributed to an enjoyable stay. Regarding the paper cups in the room, we understand y… Show more

    Hotel Mercure Toulouse Centre Compans
    21 July 2025
  • Jennifer

    Reviewed: 6 July 2025 · Stayed in June 2025

    Verified review
  • Karen

    Reviewed: 23 June 2025 · Stayed in June 2025

    Verified review
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  • Iulian

    Reviewed: 22 June 2025 · Stayed in June 2025

    Verified review
  • Vijay

    Reviewed: 21 June 2025 · Stayed in June 2025

    Verified review

    Well located, particularly for conferences Excellent breakfast with lovely staff.

    Property response:

    Dear Guest, Thank you so much for your kind feedback! We’re delighted to hear that our location was convenient for your conferences and that you enjoyed our excellent breakfast. Your kind words about our team truly mean a lot — your satisfaction is our greatest reward. We look forward to welcoming you again at Mercure Toulouse Centre Compans!

    Dear Guest, Thank you so much for your kind feedback! We’re delighted to hear that our location was convenient for your conferences and that you enjoyed our excellent breakfast. Your kind words about our team truly mean a lot — your satisf… Show more

    Hotel Mercure Toulouse Centre Compans
    10 July 2025
  • Aus

    Reviewed: 10 June 2025 · Stayed in June 2025

    Verified review
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  • Fola

    Reviewed: 6 June 2025 · Stayed in March 2025

    Verified review
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The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com. See our Review Guidelines

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