Reviews of Mercure Valence 4 stars
2, rue De Chantecouriol, 26000 Valence, France
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIdeaal als doorreis hotel. Correcte kamers
Te weinig personeel in bar en restaurant
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewAccessible
Room carpets very dirty
Thank you for sharing your experience with us. We are glad that you found our hotel easily accessible for your stopover. We are, however, very sorry to read your comment regarding the cleanliness of the room carpet. Please rest assured that your feedback has been shared with our housekeeping team in order to improve this aspect immediately. We hope to have the chance to welcome you again and offer you a much more satisfying stay. Kind regards, The Mercure Valence Sud team
Thank you for sharing your experience with us. We are glad that you found our hotel easily accessible for your stopover. We are, however, very sorry to read your comment regarding the cleanliness of the room carpet. Please rest assured tha… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation, next to Tesla supercharger and selection of cafes and restaurants
Rooms a little tired and small and need updating. Poor selection of drinks (coffee/tea/hot chocolate) in the room.
Thank you for sharing your feedback. We are pleased to hear that you enjoyed our location, the communal areas, and the friendliness of our staff. We note your comments regarding the size and condition of the rooms, as well as the selection of in-room beverages. These observations are valuable and have been shared with our teams to help us continue improving our facilities and services. We hope to welcome you again and offer an even more comfortable experience in the future. Best regards, The Mercure Valence Sud Team
Thank you for sharing your feedback. We are pleased to hear that you enjoyed our location, the communal areas, and the friendliness of our staff. We note your comments regarding the size and condition of the rooms, as well as the selection… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewConveniently located next to motorway. Free and secure parking.
Food is not to a 4 star hotel standard. Rooms are very small.
Thank you for sharing your feedback. We are glad that you appreciated our convenient location, as well as the free and secure parking. We are sorry to read that the size of the rooms and the food did not fully meet your expectations. Your remarks are important to us and have been shared with the relevant teams to help us improve our services. We hope to have the pleasure of welcoming you again and offering you an even better experience. Best regards, The Mercure Valence Sud Team
Thank you for sharing your feedback. We are glad that you appreciated our convenient location, as well as the free and secure parking. We are sorry to read that the size of the rooms and the food did not fully meet your expectations. Your … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewGood overnight stop on the way south. Convenient for the motorway. Room good size & clean. Staff (Virginie) friendly & helpful. Facilities kinda limited but ok for one night.
Could do with a proper bar.
Thank you for taking the time to share your feedback following your recent stay at Mercure Valence Sud. We’re pleased to hear that you appreciated the convenient location, the cleanliness and size of the room, as well as the warm welcome from our team – especially Virginie, who will be delighted by your kind mention. We’ve also noted your comment regarding the limited facilities and the absence of a proper bar. Your feedback is valuable and will help us improve the guest experience. We hope to welcome you again on your next journey south. Kind regards, The Mercure Valence Sud Team
Thank you for taking the time to share your feedback following your recent stay at Mercure Valence Sud. We’re pleased to hear that you appreciated the convenient location, the cleanliness and size of the room, as well as the warm welcome f… Show more
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe room was fine and the breakfast great choice . Good pool
Air con went the floor in the room but they were really sorry and only told when leaving as a one nightstay
We’re delighted that you enjoyed our hotel, its location, the room, the breakfast, and the pool. We sincerely regret the issue with the air conditioning and the lack of information about it. Your comments have been shared with our team to ensure this doesn’t happen again. We look forward to welcoming you again. Kind regards, Fatima Mebrek
We’re delighted that you enjoyed our hotel, its location, the room, the breakfast, and the pool. We sincerely regret the issue with the air conditioning and the lack of information about it. Your comments have been shared with our team to e… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewFantastic service only too willing to help.
The pool could use a screen around it so that it is protected from the construction site. The AC wasn’t working but we did not find out until very late and coped fine. It wasn’t their fault -I’m sure they would have fixed it if they knew.
Dear Guest, Thank you very much for your kind words and excellent rating. We’re delighted you enjoyed your stay and appreciated the helpfulness of our team. We hope to have the pleasure of welcoming you back soon to Mercure Valence Sud. Kind regards, La Réception
Dear Guest, Thank you very much for your kind words and excellent rating. We’re delighted you enjoyed your stay and appreciated the helpfulness of our team. We hope to have the pleasure of welcoming you back soon to Mercure Valence Sud. … Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewRoom was cool and clean
I dont like dogs in a hotel But i understand why you have to take them.
Thank you for your feedback! We are delighted to hear that you found the room fresh and clean — that is a key priority for us. We also understand your concerns regarding the presence of dogs in the hotel. We welcome pets in order to meet the needs of some of our guests, while ensuring that everyone's stay remains pleasant and peaceful. Please do not hesitate to inform us of your preferences when making your next reservation. Management
Thank you for your feedback! We are delighted to hear that you found the room fresh and clean — that is a key priority for us. We also understand your concerns regarding the presence of dogs in the hotel. We welcome pets in order to meet t… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewHas a decent restaurant & Good breakfast. Pet friendly & secure parking.
It’s sort of a tad bit confusing once off the freeway.
Thank you for your great feedback! We're glad you enjoyed the restaurant, breakfast, and pet-friendly amenities, as well as the secure parking. We’ve taken note of your comment regarding access from the freeway — we’ll look into how we can make directions clearer for future guests. We hope to welcome you again soon! Fatima Mebrek Directrice Multi-sites
Thank you for your great feedback! We're glad you enjoyed the restaurant, breakfast, and pet-friendly amenities, as well as the secure parking. We’ve taken note of your comment regarding access from the freeway — we’ll look into how we can… Show more
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewEasy to find. Nice food.
Aircon did not work properly so room was very warm. Shower door does not close fully so floor got wet.
Thank you for your feedback! We're glad you found the location convenient and enjoyed the food. We’re sorry to hear about the air conditioning and shower door issues, your comments are very helpful and have been shared with our maintenance team to improve the experience for future guests. Fatima Mebrek, Directrice Multi-sites
Thank you for your feedback! We're glad you found the location convenient and enjoyed the food. We’re sorry to hear about the air conditioning and shower door issues, your comments are very helpful and have been shared with our maintenance… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewFriendly staff and right near the autoroute so good for overnight stop
Sort of in an industrial estate….one nice restaurant in walking distance
Thank you for your feedback and for rating your stay 7/10. We're pleased to hear you appreciated the friendliness of our staff and the convenience of our location near the autoroute. We understand that the surrounding area may not be ideal for everyone, but we're glad you found a nearby restaurant you enjoyed. Fatima Mebrek Directrice Multi-sites
Thank you for your feedback and for rating your stay 7/10. We're pleased to hear you appreciated the friendliness of our staff and the convenience of our location near the autoroute. We understand that the surrounding area may not be ideal … Show more
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in March 2025
Verified reviewFriendly staff - clean room - good breakfast
Unfortunately, the rooms were overheated and despite the individual thermostat in the room, the heating system was managed centrally. We slept with an open window with the consequence that we were exposed to the noise from the motorway.
Thank you for taking the time to share your experience. We are delighted that you appreciated the friendliness of our staff, the cleanliness of your room, and the quality of the breakfast. We apologize for the inconvenience caused by the room temperature and the noise from the motorway. We take your feedback into account and will continue to work on improving our guests\' comfort. We hope to have the pleasure of welcoming you again under better conditions! Fatima Mebrek Multi-site Director
Thank you for taking the time to share your experience. We are delighted that you appreciated the friendliness of our staff, the cleanliness of your room, and the quality of the breakfast. We apologize for the inconvenience caused by the ro… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewGuarded parking, nice atmosphere inside
Fire alarm
Thank you for your feedback! We're glad you enjoyed the secure parking and the pleasant atmosphere of the hotel. We apologize for the inconvenience caused by the fire alarm, safety is our top priority, but we understand how disruptive it can be. We hope to welcome you back soon for an even smoother experience. Fatima Mebrek Multi-site General Manager
Thank you for your feedback! We're glad you enjoyed the secure parking and the pleasant atmosphere of the hotel. We apologize for the inconvenience caused by the fire alarm, safety is our top priority, but we understand how disruptive i… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified review