But the hotel needs renovation

Very nice staff, large rooms.

Stayed in August 2025

The restaurant menus were very limited and very expensive.

Great balcony and rooftop pool.

Stayed in July 2025

Construction sites in the neighborhood

Location

Stayed in August 2025

The room was very warm even with the airco on all the time, and the breakfast was very expensive

Nice comfy rooms, close to the spa, great location, very clean and great staff

Stayed in July 2025

Unfortunately the bar was situated directly below our Junior Suite. It was rented out to a private party for the second night of our stay, so not available to the hotel residents. Loud music, screaming and shouting all night until 2am. As we were unable to sleep, I complained. The hotel made a deduction in our room bill, but this really should not happen in a hotel of this standard

Very comfortable, large room. Excellent Breakfast.

Stayed in June 2025

Quality of spa, convenience of parking. Dinner at N3 restaurant was very nice thanks to the quality of the dishes and to the engaging and friendly staff.

Stayed in June 2025

spa is a bit dated

Nice hotel, well located

Stayed in June 2025

The menu was both expensive and limited so we didn't eat the food in the hotel but there were plenty of options a short walk away.

The hotel staff were welcoming and efficient. Our room was very spacious and well appointed with lovely views over parkland and the nearby river. It was quiet and private. We had a huge window we could open to give lots of fresh air. The swimming pool was nice and as I had it to myself it gave me plenty of chance to swim. I think it would have been difficult if there were 3 or 4 others in the pool at the same time though as it's shape was two halves of a semi-circle giving less space. Part of the pool was inside and some outside giving the option of both. The area surrounding the pool was fabulous with both indoor and outdoor areas to relax in. There were plenty of clean towels and beds to laze on also good showers. The hotel is situated on a quiet street within easy walking distance of the city which is wonderful to explore. The cathedral is stunning and nearby there is a fabulous cafe called Babatche serving yummy street food with delicious flavours at very reasonable prices. Secure car parking is just over the road from the hotel at a charge of 30 euros per day.

Stayed in May 2025

Slightly dated, and the access to the parking is appalling: dirty, dingy and narrow.

The room was very comfortable, enjoyed the pool and the bar. It's in walking distance to the centre, very convenient. The massage was excellent.

Stayed in May 2025

Not enough staff check-in and check out-had to wait 10 minutes. Delicious breakfast. The only criticism was the fruit (fresh) was cut in rather large pieces not very delicate.

A great picture of the restaurant is closed on Monday evening.

Stayed in April 2025

Bedroom lighting confusing. Bedside lighting too poor to read books.

Spacious. Comfort. Staff.

Stayed in April 2025

Air conditioning poor

Breakfast finished too early

Stayed in April 2025

Unusual bathroom with toilet separate in little annex. Would not suit a large individual

Location and comfortable beds

Stayed in April 2025

All good 👍

Good rooms, comfortable bed. Pleasant staff.

Stayed in April 2025

The thermal spa was dated, hammam and some sauna facilities were closed, there is only one pool available for the guests with the water jets, some water jets were clogged. The spa facility was extra. The bar had a limited choice of wine selection by glas.

Location, garden, room

Stayed in April 2025

The rooms require renovation

it was a pleasure for us to stay in Celestine Vy resort Thermal for 19 nights in March 2025 We came from Canada to take the course of thermal water treatment in Vishy. While staying in Vichy, hotel staff did it best to make our time there comfortable and convenient. In particular, while in Canada we sent a kind request to hotel management to make us an appointment with a thermal doctor in order to prescribe the treatment course on check-in day and we had such appointment directly on SPA premises upon our arrival - what saved our efforts and facilitated treatment procedures. More over, we were provided with direct access cards to Thermal water source and measuring glasses The hotel management did us a favour to upgrade the room for a higher class at no extra charge - what was highly appreciated. The room size was more than 30 square meters facing the park with the lake view, what make us comfortable staying there for a long time. While staying this hotel you should keep in mind of available special evening room service, what is not a usual in many other 5 star hotels. Out bedding has been changed on the daily basis. The mattress was really soft - what was also very important for us We need to mention also an excellent breakfast with selection of best cheeses, fish and ham, as well as freshly pressed juices. We have to mention as well a special 3 storey SPA facility (connected with hotel by enclosed passage, what provides the clients with different SPA treatments. We used to go there daily. Any time we addressed our minor concerns to hotel management, we had a quick and easy going response, the issues were settled immediately. Finally the hotel management provided us with courtesy shuttle service to the train station on check out day - what was really touching. Advise everybody staying in Celestine Vy resort Thermal. Out best wishes to hotel staff and management

Stayed in March 2025

Some of the doors, furniture, hairdryers, drains of the sinks…need renewing. All is very well kept and clean but is somehow “Viellot” as the French say. Having said that, we have to admit that the price of the room is quite reasonable for a 5 stars hotel.

Location excellent. Very clean installations. ALL the staff is extremely nice. Breakfast and restaurant really good, on the expensive side but just because the quality is very high. Best meat we have eaten in years (beef and pork)

Stayed in February 2025

- English is difficult for some staff - Breakfast was not very special

- Big room - Nice bathroom - Nice view to the park - Location very nice!

Stayed in September 2024

The dinner was not up to the standard of the hotel ; our duck was almost raw. Also the standard of service in the bar

The attendant who looked after our car. Our room. The location and the town of Vichy

Stayed in September 2024

Room was far too hot and we couldn’t open the windows Breakfast all hot food was cold Shower kept flooding into the room

Location and cleanliness

Stayed in September 2024

While the hotel itself is a bit dated, this was barely noticeable due to how well-maintained and clean it was

I was pleasantly surprised by the size of the room, which was spacious and comfortable. The entire hotel, including the room, had a really nice, fresh smell. Everything was exceptionally clean and the housekeeping service was available twice a day, which kept everything spotless throughout our stay. The staff were friendly and always willing to help, which made the experience even better. One unexpected highlight was the rooftop pool — a perfect spot to relax and enjoy the sun.

Stayed in September 2024

Bed very soft, and not comfortable.

Great location, spacious rooms, excellent evening meal in restaurant. Room overlooking the gardens was really quiet with nice views.

Stayed in September 2024

Took a pending payment on my credit card of over E500 which wasn’t discussed.

Fabulous room size and staff delightful.

Stayed in September 2024

Spa is disappointing.We paid 20 euros per person and there's only one small pool

Location and cleaness

Stayed in August 2024