Reviews of Hotel Villa Saxe Eiffel 4 stars

Dear Oogeswarsingh, Thank you very much for sharing your feedback with us and for choosing our hotel for your stay in Paris. We are delighted to hear that you enjoyed the comfort of our rooms, the quality of the bathroom facilities, and the pleasant temperature throughout your stay. It is also wonderful to know that you appreciated our location and the view of the Eiffel Tower nearby. We truly hope to have the pleasure of welcoming you back for another enjoyable stay in Paris. Warm regards, Ilona, Chief Marketing Officer

Dear Oogeswarsingh, Thank you very much for sharing your feedback with us and for choosing our hotel for your stay in Paris. We are delighted to hear that you enjoyed the comfort of our rooms, the quality of the bathroom facilities, and t… Show more

Dear Dazski, Thank you for sharing your feedback with us. We would like to assure you that all the information regarding your reservation is indeed communicated at the time of booking and stated in the reservation conditions. Regarding the city tax, please note that this is not a fee imposed by our hotel but a mandatory tax required by the City of Paris. All hotels in Paris are legally obliged to collect it from their guests. Concerning the €150 deposit requested upon check-in, we want to reassure you that this is not an actual charge. It is a temporary pre-authorization held during your stay, which is automatically released upon check-out. This procedure is a standard practice to guarantee your room during your stay, and since we do not keep your bank details, it is the safest way to ensure security for both parties. We hope this clarifies the matter, and we remain at your disposal for any further questions. Best regards, Ilona Chief Marketing Officer

Dear Dazski, Thank you for sharing your feedback with us. We would like to assure you that all the information regarding your reservation is indeed communicated at the time of booking and stated in the reservation conditions. Regarding t… Show more

Dear Ali, We are truly sorry to read that your room did not meet your expectations. Our Classic rooms range from 15 to 18 m², and we also offer other categories of rooms from 22 to 38 m² to provide additional comfort. Please do not hesitate to contact the reception during your stay, as we are always happy to assist with a room change when availability allows, in order to make your experience more enjoyable. We sincerely regret your disappointment and thank you for your feedback, which helps us improve. Best regards, Ilona Chief Marketing Officer

Dear Ali, We are truly sorry to read that your room did not meet your expectations. Our Classic rooms range from 15 to 18 m², and we also offer other categories of rooms from 22 to 38 m² to provide additional comfort. Please do not hesit… Show more

Dear Sonia Maria, Thank you for your feedback and for choosing our hotel for your stay in Paris ! We fully understand that not having a refrigerator in the room can be difficult, especially during the summer months. For environmental reasons, we have chosen not to install individual refrigerators in our rooms, but we truly take note of your comment and understand your concern. We sincerely appreciate your input and will keep it in mind as we continue working to improve our guests’ comfort while remaining mindful of sustainability. Best regards, Ilona Chief Marketing Officer

Dear Sonia Maria, Thank you for your feedback and for choosing our hotel for your stay in Paris ! We fully understand that not having a refrigerator in the room can be difficult, especially during the summer months. For environmental reas… Show more

Dear M. Dan, Thank you very much for your detailed feedback and kind words about our staff, location, breakfast, and facilities. We are truly delighted to know that you enjoyed many aspects of your stay with us. We have also taken good note of your remarks regarding the room and bathroom size. As we are located in the very heart of Paris, space can indeed be limited, but please be assured that we offer several room categories to better suit different needs and preferences. Should you feel that your room does not fully meet your expectations, we kindly encourage you to let our team know during your stay, we will always do our best to propose an alternative and ensure you enjoy the most comfortable experience possible. We sincerely thank you for your valuable feedback and hope to have the pleasure of welcoming you back again soon. Warm regards, Ilona Chief Marketing Officer

Dear M. Dan, Thank you very much for your detailed feedback and kind words about our staff, location, breakfast, and facilities. We are truly delighted to know that you enjoyed many aspects of your stay with us. We have also taken good n… Show more

Dear Jason, Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed our team’s hospitality, the convenient location, and the cleanliness of our rooms and hotel. Your kind words mean a lot to us. We also appreciate your comments regarding breakfast. Guest feedback is very valuable, and we will certainly take your suggestions into consideration as we strive to improve our services. It would be a pleasure to welcome you back again soon! Warm regards, Ilona Chief Marketing Officer

Dear Jason, Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed our team’s hospitality, the convenient location, and the cleanliness of our rooms and hotel. Your kind words mean a lot to us. W… Show more

Dear Northando, We are sorry for the delay you have experienced in receiving your deposit refund. Please be assured that we have released the deposit on our side, and we have sent the proof of this release to your email address. Rest assured, the transaction has been completed from our end. We thank you for your feedback and hope that you enjoy your stay in Paris. Kind regards, Ilona Chief Marketing Officer

Dear Northando, We are sorry for the delay you have experienced in receiving your deposit refund. Please be assured that we have released the deposit on our side, and we have sent the proof of this release to your email address. Rest assur… Show more

Dear Mrs Nina, Thank you for taking the time to share your feedback. We are truly sorry that the breakfast service did not meet your expectations. This is not the level of quality we aim to deliver each day. This situation was exceptional, as we had a replacement team while our regular staff was on vacation. Nevertheless, we have taken note of your comments to improve this aspect. Regarding the absence of a minibar in the room, this is part of our eco-friendly approach. However, a refrigerator is available at the reception with fresh bottled water, and our team is always happy to provide it upon request. We hope to have the pleasure of welcoming you again and providing you with a fully satisfying experience. Kind regards, Ilona, Chief Marketing Officer

Dear Mrs Nina, Thank you for taking the time to share your feedback. We are truly sorry that the breakfast service did not meet your expectations. This is not the level of quality we aim to deliver each day. This situation was exceptiona… Show more

Dear Sokolovaite, Thank you for your kind feedback and for choosing our hotel for your stay in Paris ! We’re glad to hear you enjoyed our location and found the hotel clean and pleasant. We look forward to welcoming you again soon. Kind regards, Ilona, Chief Marketing Officer

Dear Sokolovaite, Thank you for your kind feedback and for choosing our hotel for your stay in Paris ! We’re glad to hear you enjoyed our location and found the hotel clean and pleasant. We look forward to welcoming you again soon. Kind… Show more

Dear Ray, Thank you for your lovely feedback! We’re so pleased to hear you enjoyed your stay and appreciated the complimentary room upgrade. We hope to welcome you back again soon for another great experience! Kind regards, Ilona, Chief Marketing Officer

Dear Ray, Thank you for your lovely feedback! We’re so pleased to hear you enjoyed your stay and appreciated the complimentary room upgrade. We hope to welcome you back again soon for another great experience! Kind regards, Ilona, Chief… Show more

Dear Ostbloom, Thank you for your kind words about our hotel, its warm atmosphere, and our breakfast. We are truly sorry for the inconvenience caused by the shower in room 23, which appears to have a leak. We will have our technician check this promptly. In the future, please do not hesitate to inform us during your stay so that we can intervene quickly and resolve the issue. We appreciate your feedback and hope to have the pleasure of welcoming you back to Villa Saxe Eiffel. Kind regards, Ilona, Chief Marketing Officer

Dear Ostbloom, Thank you for your kind words about our hotel, its warm atmosphere, and our breakfast. We are truly sorry for the inconvenience caused by the shower in room 23, which appears to have a leak. We will have our technician chec… Show more

Dear Andrea, Thank you for sharing your comments. We are pleased to hear that you appreciated our quiet and safe neighborhood. We are, however, truly sorry for the inconvenience caused by the odor from the bathroom and the lack of space to hang clothes and towels. Please be assured that we will have our technician and housekeeping team investigate this matter promptly, as this does not reflect the quality of service we wish to provide to our guests. We sincerely apologize for the discomfort you experienced and appreciate your feedback, which helps us improve our services. Kind regards, Ilona, Chief Marketing Officer

Dear Andrea, Thank you for sharing your comments. We are pleased to hear that you appreciated our quiet and safe neighborhood. We are, however, truly sorry for the inconvenience caused by the odor from the bathroom and the lack of space … Show more