Reviews of Best Western Premier Why Hotel 4 stars
7 bis Square Morisson, Lille Centre, 59000 Lille, France
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewWe booked the room with the balcony and would highly recommend.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewRoom was large. We had two chairs and a sofa and two coffee tables. Breakfast was plentiful and of good quality. The location was very good no more than a five minute walk into the centre. They lent us an umbrella when it was raining, gave us restaurant ideas, showed us places on the map and the location from the hotel.
Sometimes the staff were not on top of things during breakfast. No spoons for cereals or for yoghurts were refreshed. The toaster needed replacing it was too slow. The mugs were not always replaced sufficiently. One morning the coffee ran out in the machine. Being British I am a tea drinker and coffee machines are not good enough to produce a good cup of tea as the water needs to be at boiling point. The main lights in the room were insufficient to see your wardrobe clothing or safe area during evening hours. They said the fridge bar was free, but had one medium sized bottle of water and one can of orange juice but was not always replaced by the cleaner.
Dear Millar, Thank you very much for sharing such detailed feedback about your recent stay with us. We are delighted to read that you enjoyed our central location, the comfort of your spacious room, and the helpfulness of our team. It’s wonderful to know that our small touches, such as lending umbrellas and sharing recommendations, made your visit even more enjoyable. We also sincerely appreciate your constructive comments regarding breakfast service, lighting, and minibar replenishment. Please rest assured that your remarks have been shared with our team so we can improve these points and provide an even better experience next time. We truly hope to have the pleasure of welcoming you back to Lille on your next visit. Best regards, Léa Quality Manager
Dear Millar, Thank you very much for sharing such detailed feedback about your recent stay with us. We are delighted to read that you enjoyed our central location, the comfort of your spacious room, and the helpfulness of our team. It’s wo… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewAn amazing hotel, loved the huge round windows. Lovely staff, huge, comfortable, clean bedroom and amazing terrace and delicious breakfast. We will be back! 😍
Nothing!
Dear Harriet, Thank you so much for your fabulous review and perfect 10/10 rating! We’re thrilled that you loved the unique round windows, the comfort and cleanliness of your room, the terrace, and of course our breakfast. It’s wonderful to know that our team made such a positive impression as well. We can’t wait to welcome you back for another amazing stay in Lille! Best regards, Léa Quality Manager
Dear Harriet, Thank you so much for your fabulous review and perfect 10/10 rating! We’re thrilled that you loved the unique round windows, the comfort and cleanliness of your room, the terrace, and of course our breakfast. It’s wonderf… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, they helped us out and are overall good at their jobs!
Dear Mark, Thank you very much for your excellent feedback and the 10/10 rating. We are delighted to know that you appreciated our central location, the cleanliness of our facilities, and the coffee service in the morning. We are especially pleased that our team’s friendliness and assistance contributed positively to your stay. Your kind words are a great source of motivation for all of us. We truly look forward to the pleasure of welcoming you back for another memorable experience. Best regards, Léa Quality Manager
Dear Mark, Thank you very much for your excellent feedback and the 10/10 rating. We are delighted to know that you appreciated our central location, the cleanliness of our facilities, and the coffee service in the morning. We are e… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGreat location, breakfast was good and the room was well furnished. Service was also good throughout.
My room was right above the hotel bar outside, so you had the constant buzz of crowds talking below in the room. It only really stops around 11pm.
Dear Mahbubur, Thank you for taking the time to share your feedback. We are very glad to hear that you enjoyed the hotel’s great location, the quality of the breakfast, and the comfort of your room. It is also a pleasure to know that you were satisfied with the service throughout your stay. We do understand that the outside noise may have been a bit disturbing in the evening. For your next visit, please do not hesitate to let us know if you would prefer a quieter room. We will do our best to accommodate your request and make your stay as peaceful as possible. We hope to have the pleasure of welcoming you again soon in Lille. Best regards, Léa Quality Manager
Dear Mahbubur, Thank you for taking the time to share your feedback. We are very glad to hear that you enjoyed the hotel’s great location, the quality of the breakfast, and the comfort of your room. It is also a pleasure to know that you … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewGood standard hotel 2 mins walk from Rihour metro station, did not have the hotel breakfast so cannot comment! Staff were pleasant and helpful and we would say hotel was good value for money!
Could be a bit noisy outside if you have the windows open but not a big problem!
Dear Ronnie, Thank you very much for your excellent rating and kind feedback. We are glad to hear you enjoyed your stay with us and found the hotel to be good value for money. It is also a pleasure to know that our team made a positive impression with their helpful and pleasant attitude. Thank you as well for mentioning the central location near Rihour metro station. We do understand that some occasional noise from the outside can be heard when the windows are open, and we appreciate your understanding on this point. We hope to have the opportunity to welcome you again on your next visit to Lille. Léa Quality Manager
Dear Ronnie, Thank you very much for your excellent rating and kind feedback. We are glad to hear you enjoyed your stay with us and found the hotel to be good value for money. It is also a pleasure to know that our team made a positive im… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLove the location because it was quiet & convenient but down rating for the room as it has a separate toilet without a hand washing basin. Apart from that it was an excellent choice made.
Nothing.
Dear Katy, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you appreciated our quiet and convenient location, and that overall, you consider your stay to have been an excellent choice. Your satisfaction is our greatest reward. We hope to have the pleasure of welcoming you again on a future visit to Lille. Best regards, Léa Quality Manager
Dear Katy, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you appreciated our quiet and convenient location, and that overall, you consider your stay to hav… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGreat location and top staff
Air con didn’t work but staff sorted us out a fan
Dear Michael, Thank you very much for your kind review and your excellent rating of 9/10. We’re delighted to hear that you enjoyed our central location and that our team left a positive impression on you. Your words mean a lot to us. We regret the inconvenience caused by the air conditioning issue, but we’re glad our staff was able to provide an alternative solution promptly. Your understanding and appreciation despite this setback are truly valued. We look forward to welcoming you again in the near future. Léa Quality Manager
Dear Michael, Thank you very much for your kind review and your excellent rating of 9/10. We’re delighted to hear that you enjoyed our central location and that our team left a positive impression on you. Your words mean a lot to us. … Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewLocation
No airconditioning for the first 2 nights. Impossible to sleep while it was 30 outside.
Dear Kelly, Thank you for taking the time to share your feedback. We’re pleased to know that you appreciated our location. However, we sincerely regret the inconvenience caused by the air conditioning not functioning during the first two nights of your stay. We fully understand how difficult it must have been to sleep in such conditions, especially with high outside temperatures. Please accept our sincere apologies for this situation. We can assure you that our technical team worked to resolve the issue as quickly as possible, and we are taking the necessary measures to avoid similar occurrences in the future. We hope to have the opportunity to welcome you again under more comfortable conditions. Léa Quality Manager
Dear Kelly, Thank you for taking the time to share your feedback. We’re pleased to know that you appreciated our location. However, we sincerely regret the inconvenience caused by the air conditioning not functioning during the first two … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewFabulous location and car parking very near
Dear Kay, Thank you so much for your wonderful rating and kind words! We're delighted that you enjoyed our fabulous location and appreciated the nearby parking. We hope to have the pleasure of welcoming you again very soon! Best regards, Léa Quality Manager
Dear Kay, Thank you so much for your wonderful rating and kind words! We're delighted that you enjoyed our fabulous location and appreciated the nearby parking. We hope to have the pleasure of welcoming you again very soon! Best rega… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewBreakfast very good. Location excellent. Room very nice.
I don't know.
Dear Nicusor, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that your experience met your expectations, particularly with regard to the breakfast, our location, and the comfort of the room. It would be a pleasure to welcome you back on your next visit to Lille! Best regards, Valentine Receptionist
Dear Nicusor, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that your experience met your expectations, particularly with regard to the breakfast, our location, and the co… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe location was great - walking distance from the train station, the tour bus, the city centre. The family room was great, big enough for 4 people, and very welcoming, the breakfast was very tasty and the staff was very friendly and helpful. All in all, great hotel, we were very happy with it and for sure would stay again.
Dear Hidai, Thank you very much for your kind and detailed feedback! We are truly delighted to hear that your recent stay with us met all your expectations, from our central location to the comfort of the family room, the quality of the bedding, and the warm welcome from our team. It’s wonderful to know that you also enjoyed the breakfast and found our services to your satisfaction. We would be happy to welcome you back on your next visit to Lille. Best regards, Valentine Receptionist
Dear Hidai, Thank you very much for your kind and detailed feedback! We are truly delighted to hear that your recent stay with us met all your expectations, from our central location to the comfort of the family room, the quality of the b… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in May 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified review