Having to pre-order breakfast for the following day

Grate entertainment good location

Stayed in August 2025

Creeky floors... Creeky lift... breakfast very small...

Service and staff were great

Stayed in August 2025

Lift was a little slow as used by a lot people so had to wait for it a while. Bedroom and enquire lovely, however the hotel was a little tired in areas but I'd imagine the up keep is very high and it's a beautiful hotel. Wouldn't stop me coming again . Walk to town is not too far for those able to walk but is on a incline and takes about 20 minutes so may be too far for some people. Bus service takes you to hotel so used that back up .

Lovely room with sea view, spotless clean and so was the ensuite. Staff friendly. Towels lovely and clean and white and pool towels also supplied for use around pool area which was nice. Good location although above the town. Parking on site which is a bonus. Breakfast nice.beautiful hotel and traditional eatures in place .lovely areas to sit outside.

Stayed in August 2025

Nothing

Staff very obliging nothing to much trouble

Stayed in August 2025

Nothing really bad to say about it to be honest was really pleasant

Room was very spacious very clean and tidy yeah nice stay

Stayed in August 2025

Room with view

Stayed in August 2025

I enjoyed my stay

Very understanding and accommodating staff with very well kept hotel.

Stayed in July 2025

staff on front desk rude

value for money

Stayed in December 2024

entrance hall needs a deep clean, just felt not a good 1st look.

lovely place, a bit embarrising at breakfast there was no table for us, but was soon sorted by a very nice gentleman in a suit.

Stayed in September 2024

The shower would go hot and cold 🥶

We liked the swimming pool,darts,pool and the rooms view.

Stayed in September 2024

The hotel needs updating but I appreciate it’s a large property and would cost a great deal. I feel they have done the best they can, considering this. I have stayed in about 8 hotels in Torquay and I will still rate it as one of our most enjoyable stays.

I was wondering what the hotel would be like as there are a lot of negative reviews. The lady on reception was very hospitable. The location was good and we had a lovely view of the sea. The rooms were clean and comfortable and a good size. A nice terrace to sit outside and have drinks. We would definitely stay again.

Stayed in August 2024

Just a bit tired rooms but you get what you pay for.

Lovely old property that would have been beautiful when new. Furnishings a bit tired. Gave us a lovely ocean view though. Great to have on site parking.

Stayed in November 2023

I do like a big breakfast, and the full English portion was a lot less than I'm used to. There isn't much on offer for children, in terms of breakfast variety so we did have to buy our own yoghurts (not an option on the set menu, or fruit either) and bnb's we've stayed at have gone above and beyond to cater for our daughter. Service was a little slow on a couple of days, and the breakfast times weren't made clear (we came down at 8:30 am on our final day, and breakfast was served at 8am). No WiFi in bedrooms, and we had to go into certain areas to get a signal, so struggled to keep a child entertained. Entertainment was good but does appeal to a much older clientele. Hotel does need updating, and with the thin flooring we could hear heavy snoring for 4 nights in a row, so our sleep wasn't the best.

Everyone was very friendly, especially with our 5 year old daughter. We also enjoyed using the swimming pool in the evenings. The hotel was within walking distance of a beautiful coastline, and we could wake up every morning with some amazing scenery. Hotel also had some nice day trips on offer.

Stayed in August 2023

A bit too warm even with windows open.

Lovely pool. Friendly staff and great bed!

Stayed in September 2025

Some of the staff a bit grumpy, seemed like we were in an Old People's Home. Didn't like pre ordering breakfast and the tea pots were deeply stained & could do with a good clean & the condiments and containers holding the sugars and sauces.

Parking being available. Did like that we had a room that had recently been refurbished and a view of the sea.

Stayed in September 2025

The location, the facilities, the staff, the bar, the food and service

Stayed in August 2025

I have never left a negative review of a hotel before but I really feel it's necessary to warn other people. There was a previous guest's poo in our toilet and dead insects all over the carpet by our window. A previous guest's dirty sock by our bed and a previous guest's medicine in a drawer. The room was hot as a furnace and no fan - we asked for one but there wasn't enough for all guests. We resorted to having cold showers through the night. A bizarre and regimented breakfast routine - we had to order before we could go to our room, come down at the time they demanded and join a bus tour of about 60 people in a very loud, hot, sweaty room - at 8 am. We were told we wouldn't get breakfast unless we complied. We paid to stay for three nights but left after just one because it was so unbearable - I begged my husband for us to leave. We didn't stay for breakfast. I wrote a detailed letter privately to the hotel in the hope of being heard and perhaps even receiving compensation. They replied saying they require 35 days to investigate - apparently this is because they value all feedback and wanted to give my complaint 'the time it deserves'. I waited patiently for 5 weeks and heard nothing back so had to follow it up myself. Today I spoke with the general manager over the phone who was incredibly argumentative and defensive from the get-go. He was painfully childish to deal with and nowhere near the level of professionalism I would expect from a GM. After becoming exhasberated with the conversation that just seemed to be going round in circles, I asked if he was going to do anything about the complaint and he very begrudgingly offered me the money back for the one night that we stayed. It did not feel anything like accountability, or gesture-of-good-will, but more to try and shut me up. This was after repeatedly berating me for not raising my complaints while at the hotel.

Nothing. On every level it was really grim.

Stayed in July 2025

The room was great apart from the creaky floor.

The staff is amazing, hard-working, and very professional. The pool was a great surprise, as was the view from our room. Clean room, clean beds and pool.

Stayed in August 2025

The stress of booking in.. said needed id to check in.. showed had bank card and booking.com account booked with said wasn't good enough need proof of photo id.. We drove 3.5 hours.. so it was very stressful. I had call family to go to my property to send pics over to proof identity. Thej once got that was asked to email it to hotel.. I wasn't too pleased as it made it even more inconvenient to myself and other parties involved waiting around.. in end lady in reception took pictures off my phone to put on system. After long drive the whole experience was stressful and so inconvenient. Never had to show full id in other hotels when booked through booking.com.

Pool facilities and how modern 1 of room was 311 on top floor

Stayed in August 2025

There wasn't anything I didn't like one of the best hotels in torquay

The location was great just a short walk into town the hotel was great had a lovely welcome on arrival we was given all our information about the hotel and nothing was to much trouble we had a triple room on the 3rd floor which was very spacious and everything we needed spotless clean very comfortable beds and beautiful bathroom the staff are all so friendly and helpful and go above and beyond to keep the hotel running the housekeeping team work tirelessly to keep the hotel spotless we absolutely loved our stay at the Abbey lawn hotel and will definitely be returning

Stayed in August 2025

The room was modern , clean and great for the price

Stayed in August 2025

not all part of the room was clean including bathroom information was badly shared

area

Stayed in August 2024

Unfortunetly the hotel was very run down especially the rooms very poor furniture and bathroom.

Location was ok, staff were helpfull, and the kippers at breakfast were really nice.

Stayed in September 2024

The hotel is in desperate need of upgrade.the hole place looks worn out and is definitely not worth £96 a night

The bed was comfortable and room was clean

Stayed in August 2024