145 Heol Tawe, Abercraf, SA9 1XS, United Kingdom
#5 of 5 hotels in Abercraf
Guests' ChoiceBased on 69 B&B reviews
5.2Cleanliness
6.2
Comfort
6.2
Location
8.3
Facilities
5.4
Staff
6.9
Value for money
5.7
Free Wifi
5.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: August 11, 2025
Neil
United KingdomThe room we stayed in had bed bugs
Good location
Stayed in August 2025
Reviewed: August 10, 2025
David
United KingdomManagement were confrontational
Location
Stayed in August 2025
Reviewed: July 13, 2025
Scott
United KingdomNo WiFi in room. Tea making facilities but no cups. Informed staff in morning but had no interest lol
Friendly staff, clean room, nice location
Stayed in July 2025
Reviewed: June 3, 2025
Lindsay
United KingdomThe rooms was a little tired. The bathroom needed a good clean and the mould sorting out. The shower was absolutely hopeless, no pressure and very little water. The toilet is a macerator and is very noisy, so don't plan on a quiet visit to the toilet in the middle of the night... :)
Restaurant was quite busy, nice pub food and a good point of beer. Staff seemed quite friendly
Stayed in June 2025
Reviewed: June 1, 2025
Andrew
United KingdomTwo pints of beer were off and the shower in one room was great, but in the other it was rubbish.
The pub was good and the food was great.
Stayed in May 2025
Reviewed: May 12, 2025
Michael
United KingdomWater pressure in the shower Bed frame was worn out Window Blinds may have well been none existent
Location 👍
Stayed in May 2025
Reviewed: May 8, 2025
Hilary
United KingdomThe room wasn't ready when we arrived but we were early so went for a walk. Still not ready when we got back and we were given a free drink. When we eventually got in our room it was clean but hadn't been re stocked, ie no toilet paper, milk etc. We had to ask twice for toilet roll. We were given another free drink with our meal which was passable, but even then our order wasn't quite right.
The staff tried hard and were obliging. The hotel is any an attractive location.
Stayed in May 2025
Reviewed: May 6, 2025
Matthew
United Kingdomvery cold shower
it’s great apart from no hot water so very cold shower wasn’t the best and will stick with Travelodge / Premier Inn as we have done approx 8 weekends per year for the last 10 years and always had hot water
Stayed in May 2025
Reviewed: March 31, 2025
Simon
United KingdomContrary to the impression given by the Booking.com portal, the room had not been paid for in advance so we had to pay on arrival. The breakfast had to be paid for the evening before and gave the impression of having been prepared the evening before. This impression reinforced by the fact that whilst poached eggs were on the menu, they could not be provided (who can't poach an egg?). The shower was showing its age.
Comfortable bed and nice thick carpet in the bedroom. The meal in the evening was outstanding.
Stayed in March 2025
Reviewed: March 21, 2025
Rob
United KingdomThe bathroom was freezing cold, the towel radiator was rusty and not working, no HOT water in the shower!!!!! The stay would have been great if the bathroom was up to par. The fact there was no hot water was beyond disappointing especially with an £80 price tag for the night.
Location was great with fantastic views. Owner and staff were very professional and polite.
Stayed in March 2025
Reviewed: October 20, 2024
Diane
United KingdomNo hot water, no milk for coffee, no Wi-Fi, room not serviced.
Asked if we could book for breakfast evening before. Turned up at 9.15am and hotel was locked.
Stayed in October 2024
Reviewed: August 5, 2024
Snook
United KingdomNo breakfast No milk in the room at to go out and bye some cups in the room to small
Stayed in August 2024
Reviewed: July 27, 2024
Malcolm
United KingdomBooked double but was twin room, no loo roll, no biscuits, bed sheets felt damp, cobwebs, spiders, moths and flies, no TV signal due to WiFi. Not value for money😒
Staff was friendly and helpful
Stayed in July 2024
Reviewed: July 17, 2024
Helen
United KingdomNo cleaning during our time. We had to supply products ourselves. Staff only available from 11am if you require extra toilet paper, towels. This should be adapted to self catering accommodation.
Location convenient to family, quiet village, countryside, good pub food. Basic accommodation which could be adapted to self catering.
Stayed in July 2024
Reviewed: May 7, 2024
Jessica
United KingdomBathroom was poor. Manager at the restaurant was very rude. Whilst he fixed an issue with our food order (they gave us the wrong order - we understood the error and mistakes happen in a busy restaurant) - he blamed us for the error which was not our fault and repeatedly challenged on it despite explaining the scenario. We showed the waitress the specials menu we were ordering from. When we said we had already waited 45 - 50 min for our food and were concerned about how much longer it might take to rectify, he just said food usually takes an hour (as if that’s an excuse). He was rude delivering the food to the table. He made a point of specifying that the order should be changed on the bill when we made payment and whilst we had the good grace to say thank you for resolving the issue, he never once apologised for it and left us with the impression he blamed us when it was not our error. It’s such a shame as the food is good generally and the other staff are great and we appreciate he did have to have our order prepared again.
Convenient stay and good value for money
Stayed in May 2024
Reviewed: April 13, 2024
Stuart
United KingdomWe booked 3 double rooms at the hotel. Two of the rooms were OK, however the 3rd room where my friend stayed, he found that in the bathroom, the toilet seat was missing and was on the floor next to the toilet. As far as I know he has reported this to the hotel.
The location of the hotel was great for what we needed.
Stayed in April 2024
Reviewed: January 29, 2024
Paul
United Kingdomroom only had two sockets no where near the bed
staff and location
Stayed in January 2024
Reviewed: January 28, 2024
Oliver
United KingdomThe room had an odour of sewage due to the flushing mechanism on the toilet. This was extremely noticeable when entering and re entering the room.
Great location and very friendly/helpful staff
Stayed in January 2024
Reviewed: November 28, 2023
Maddams
United KingdomShowers insufficient hot water
Clean room, helpful staff phoned to arrange key location for late check in
Stayed in November 2023
Reviewed: November 27, 2023
Fiona
United KingdomRather tired accommodation in need of an upgrade, particularly due to mould/condensation. Concerning that items such as fire extinguisher, electrical items etc appeared well overdue testing dates, and some (TV and heater) didn't actually work properly and were also very unclean - overall, felt a little unsafe and in need of renovation. Towels and bedding also rather worn - definitely needs some work, especially given the price. There's potential here with the location, hopefully it can be used.
No frills accommodation with on-site parking and pub across the road. Probably fine for a night if you're going out walking and aren't bothered about home comforts / just want something basic.
Stayed in November 2023
Reviewed: November 5, 2023
Glynn
United KingdomThe long wait for breakfast after only given 8 am to be across the road The room was very basic & cold Bathroom was very cold and fungus mushroom growing on the ceiling
Had to wait over half an hour and then only the sausage hot, had to ask for a clean cup for tea by this time it was cold and stewed
Stayed in November 2023
Reviewed: September 23, 2023
Chris
United KingdomThe bathroom was damp, cold and in desperate need of attention and updating. The shower was appalling and dribbled out. Bare wires visible in the room, a Tiny tv, and not much else. Breakfast not included and for the £90. This was over priced
The room was Ok. Quite small but clean and dry.
Stayed in September 2023
Reviewed: September 1, 2023
Jack
United KingdomWhen we first arrived there was no note of our booking despite speaking to the hotel manager three days prior. We then had to wait 45 mins to check into a room whilst they prepared one for us - they then took us to a room with a double bed when we specifically asked for two twin beds as we were colleagues travelling together for work. The following morning we were informed that there was no breakfast available as the chef had left for a holiday - despite being told by staff the night before that breakfast would be available at 8am. Whilst we were out of the room it wasn’t cleaned, the towels weren’t replaced, neither were the tea facilities restocked. The first time we came back to the room and found the towels hadn’t been replaced we called to reception and they apologised but the same thing happened the following day and when I called a second time I was informed that I needed to ask the hotel for a clean and fresh towels which I was not told when I arrived.
The only positive comment to this stay was the evening meal was very nice, couldn’t fault the restaurant and bar.
Stayed in September 2023
Reviewed: August 24, 2025
Umberto
United KingdomJust above the pub kitchen
Good atmosphere in the pub
Stayed in August 2025
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content