Reviews of Alexander House Hotel & Utopia Spa 5 stars
East Street, Turners Hill, RH10 4QD, United Kingdom
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Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewBreakfast was lovely, staff were great and the spa was gorgeous
Dear Kate, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read that you enjoyed your stay with us and that you especially enjoyed the breakfast and spa. I am delighted that you were well looked after by my colleagues and I will be passing your kind comments on to them who will be delighted to hear of your enjoyable stay with us. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi
Dear Kate, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read that you enjoyed your stay with us and that you especially enjoyed the breakfast and spa. I am de… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation
Breakfast wasn’t very nice
Dear Peters, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read you enjoyed your stay with us. I am sorry to hear that the breakfast was not to the standard it should have been and for that I do apologise. I will be passing your feedback on to our head chef to investigate further. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi
Dear Peters, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read you enjoyed your stay with us. I am sorry to hear that the breakfast was not to the standard it… Show more
Reviewed: 12 August 2025 · Stayed in May 2025
Verified reviewGeneral ambiance and decor
Food was average and yet priced at the top end The room was noisy which spoilt the experience after quite a poor meal
Dear Stehen, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am disappointed to read that you would not be looking to return to the hotel. I do apologise that you felt the food was not to the standard it should have been - I will be passing your feedback on to our head chef to investigate further. I do apologise that the room was noisy - I will be investigating this further. If you wish to discuss your stay with us directly at the hotel, please do contact us directly on ahhotel@alexanderhotels.com and we will be more than happy to assist you. Kind regards, Abi
Dear Stehen, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am disappointed to read that you would not be looking to return to the hotel. I do apologise that you felt the foo… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewSpa and seating outside
Two separate beds out together in a king room - disappointing
Hello Thank you for your review. I am pleased you had a good stay with us and thank you for all your feedback. If you were to stay with us again we would be able to allocate you a room that is a double bed. Thank you Kind regards, Reece
Hello Thank you for your review. I am pleased you had a good stay with us and thank you for all your feedback. If you were to stay with us again we would be able to allocate you a room that is a double bed. Thank you Kind regards, Reec… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewstaff is very friendly, that makes it OK, but still overpriced
this is (good) 4 star hotel, it s worn out, the spa is outdated, a lot of loose tiles...
Dear Steven Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read that you were well looked after by my colleagues in the hotel. However, I am disappointed to read that the hotel was not to the standard you were expecting and for that I do apologise. We will be investigating in to all of your comments further. If you wish to discuss your feedback with us further directly at the hotel, please do contact us on ahhotel@alexanderhotels.com and we will be more than happy to help you. Kind regards, Abi
Dear Steven Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read that you were well looked after by my colleagues in the hotel. However, I am disappointed to read… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe outside area was fantastic, we stayed with my Dog who was welcomed in the bar area and outside areas . we had to have a garden suite which was excellent and we would stay again .
service charge on our food and drinks which was a little steep on a £700 bill the service charges where over £100 pound . Have no problem in leaving a tip but don't think this is fair . That would be my only negative as fab place but dont be to greedy we had already spent £500 a night for 2 suites
Dear Lee, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to hear you enjoyed your stay with us and that you were able to enjoy our bar and grounds. Thank you for your feedback regarding the service charge. A 12.5% Service charge is automatically applied to any food and beverage orders placed at the hotel which is stated on all our menus. This is a discretionary charge and we are always more than happy to remove this. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi
Dear Lee, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to hear you enjoyed your stay with us and that you were able to enjoy our bar and grounds. Thank you fo… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewSpa and treatments were great!
Dear Carla, Thank you for coming to stay with us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read that you enjoyed your time with us and that you especially enjoyed our spa facilities. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi
Dear Carla, Thank you for coming to stay with us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read that you enjoyed your time with us and that you especially enjoyed our spa facilities. We … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewWelcoming, friendly and caring
Nothing it was fabulous
Dear Sallie, Thank you for taking the time to provide your feedback from your recent stay with us at Alexander House Hotel. I am delighted to hear you were well looked after by my colleagues across the hotel and you received a warm welcome from our Front of House Team. I will pass your kind comments on to all my colleagues. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi
Dear Sallie, Thank you for taking the time to provide your feedback from your recent stay with us at Alexander House Hotel. I am delighted to hear you were well looked after by my colleagues across the hotel and you received a warm welc… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewNot to large, easy to get around. Classic. The staff were all friendly.
Showing signs of wear, bedroom doors, window sills. Facilities in rooms were excellent though. The spa staff were not as friendly as the hotel staff. Spa was also showing signs of being tired.
Dear Robert, Thank you for choosing to stay with us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read you enjoyed your stay with us and that you were well looked after by all my colleagues in the hotel. Thank you for your feedback regarding the spa and the standards of the decor. I will be passing this on to our maintenance and decoration team to investigate. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi
Dear Robert, Thank you for choosing to stay with us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read you enjoyed your stay with us and that you were well looked after by all my colleagues i… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewBeautiful location and house to stay in.
The steam room and
Dear Suzie Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback . I am pleased to read you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi
Dear Suzie Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback . I am pleased to read you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the future… Show more
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in May 2025
Verified reviewSuperb Spa
Let’s make that hot tub outdoors a lil hotter please!
Dear Elimelech, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am delighted to hear you had an enjoyable stay with us. Thank you for your feedback regarding the temperature of the outdoor hot tub - I will be passing this on to our maintenance team to investigate. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi
Dear Elimelech, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am delighted to hear you had an enjoyable stay with us. Thank you for your feedback regarding the temperature… Show more
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe area was great, the building and spa were stunning. The room really comfortable and well equipped.
The restaurant service was awful, food quality very poor for the cost, £55 for a sirloin with 3 half’s of cherry tomato and some picked onion that was declared as a roscoff was very poor. We had soup and our bread followed after we finished the soup? The server told me I couldn’t have new potato or mash instead of fries with my steak and then did not come back to let me know anything. When we arrived I ordered a coffee before I ate and it came with petit fours. The server didn’t take my partners order we had to call him back. Incredibly poor for a hotel of the quality it is.
Dear Nellie, Thank you for staying with us at Alexander House Hotel and for taking the time to provide a review. I'm pleased you enjoyed the hotel, bedroom and spa facilities. I'm disappointed to read about your experience in the restaurant and I will be passing your feedback on to the relevant departmental managers to investigate further. If you wish to discuss anything further, please do email us on ahhotel@alexanderhotels.com and we will be more than happy to help. Kind regards, Charlotte
Dear Nellie, Thank you for staying with us at Alexander House Hotel and for taking the time to provide a review. I'm pleased you enjoyed the hotel, bedroom and spa facilities. I'm disappointed to read about your experience in the restaur… Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewWell located for a wedding nearby. Common areas (bar, reception, restaurant etc ) were all well appointed. Lovely outdoor area/gardens. Helpful staff. Comfortable bed.
Room was only OK considering the price paid (we upgraded). It was extremely hot weather & there was no A/C which was a surprise for a hotel in this category. Housekeeping/room cleaning wasn't great. Very disappointing breakfast -we had omelettes on the first morning which were so tasteless and dry we didn't bother with breakfast the following day.
Dear Russell, Thank you for staying with us at Alexander House Hotel and for taking the time to provide your feedback. I'm pleased you enjoyed the gardens, common areas and were well looked after by everyone at the hotel. Thank you for your feedback regarding the bedroom, cleanliness and breakfast, I will be passing this on to the relevant departmental managers to investigate further. Kind regards, Charlotte
Dear Russell, Thank you for staying with us at Alexander House Hotel and for taking the time to provide your feedback. I'm pleased you enjoyed the gardens, common areas and were well looked after by everyone at the hotel. Thank you for… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewBeautiful grounds, lovely attentive staff, very clean and luxurious. We stayed in one of the garden suites and it was amazing, thank you for making our trip so special for us
It is perfect.
Dear Ally, Thank you for staying with us at Alexander House Hotel and for taking the time to write a review. I'm pleased you enjoyed your stay, especially the garden suite and grounds and were well looked after by everyone at the hotel. We hope to welcome you back in the future. Kind regards, Charlotte
Dear Ally, Thank you for staying with us at Alexander House Hotel and for taking the time to write a review. I'm pleased you enjoyed your stay, especially the garden suite and grounds and were well looked after by everyone at the hotel. … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified review