Love everything

Stayed in July 2025

No air conditioning so very hot during my stay. Very expensive.

Very nice appartment incredibly well equiped and clean, VERY quiet. A Tesco small supermarket is jut next by, very convenient. Walking distance to Excel, perfect for attending a congress there.

Stayed in July 2025

Clean Great location

Stayed in June 2025

The bathroom and kitchen sinks ' drains were very slow.

It was clean and organized, and the Austin team was very professional and helpful. I really appreciate their professionalism.

Stayed in June 2025

The Cleaners delayed our access but only by 1 Hour so we could live with that Moosa the host was very courteous and explained the reasons which we fully understood

The apartment met our full expectations and was perfect for accessing central london on the Elizabeth line at Custom house

Stayed in June 2025

It was lovely, the dining table was broken though but other than that great facilities.

Great locations, super easy to access central London and round the corner from the Metro

Stayed in June 2025

Nothing actually everything was okay

I love the aesthetics of the house and the space the balcony was my favorite the views and the calm area it was so nice. There are security guards everywhere in the area that makes it so nice .I will definitely come back again for sure

Stayed in June 2025

Balcony door was broken which meant that we didn't use the Balcony that much. The living area could do with more seating since it can sleep up to 6 people. Parking was in a separate building.

Property was right next to the Excel which was fantastic. 3 Bedrooms, with 2 ensuites and a communal bathroom was great since it meant each group had a bathroom. Arranging Check in and check out was easy with friendly hosts who helped with any requests we had.

Stayed in May 2025

Perfect

Beautiful

Stayed in April 2025

The old picture frames on the balcony and the pigeons that live behind them.

The two young men who checked us in were brilliant and nothing was too much trouble.

Stayed in April 2025

A minor downside was some small defects in the furnishings. Nothing major, but still annoying and avoidable

The apartment’s biggest advantage is its location. Situated directly on the Thames, the private balcony offers a breathtaking view of the O2 Arena on the opposite side of the river. Additionally, the DLR station "Royal Victoria" is just a four-minute walk away. From there, you can reach "Tower Hill" – right next to Tower Bridge – in around 20 minutes without needing to change trains. The stated distance of about 10 kilometers to the city center shouldn’t be discouraging, as the transport connections are excellent. Another positive aspect was the host, who was very friendly, helpful, and solution-oriented. Our impression was that he was always reachable by phone and responded promptly to any issues.

Stayed in February 2025

The postcode given doesn’t actually take you to the correct location. The man we spoke to on the phone was really helpful and came and met us. Some of the crockery is dated and doesn’t match. There’s a £300 refundable deposit to pay upon arrival. Whilst I totally understand the rationale behind paying this in the event of damages etc, the process of refunding needs to be better. I was told by the host that I needed to WhatsApp him once we had checked out, along with my bank details. The refund would then be processed ‘within the week’. Later that week, I contacted the host on WhatsApp and was told ‘we will refund you soon’. After 8 days, I was still waiting for the refund and becoming increasingly frustrated. I was told it was going to be processed that day. The next day… no money. I was told that I needed to call the office as they do the refunds. Well, say that on the check-in/out rather than telling people to WhatsApp their details and you will process the refund. This is especially frustrating as we were model customers!

Location was perfect for visiting to O2 arena and was in walking distance to train/tube/cable cars. The apartment itself was modern, clean and generally well equipped. The apartment felt secure and safe. The apartment was spacious and it was great having multiple bathrooms. The communication was generally great. There was an issue with a broken door and heating. The heating was being fixed and the host was apologetic for the engineer being present when we arrived. We understood that these things happen and was beyond his control. The door remained broken (there was an offer to fix it during our stay, however we got it closed and agreed for it to be fixed after our two night stay).

Stayed in February 2025

Nothing, all perfect

So lovely and clean

Stayed in February 2025

Was very clean and fancy enjoyed our stay.

Stayed in February 2025

Nothing !

Fabulous stay as always with Austin David ! Nothing to fault

Stayed in February 2025

It was all great the only downside was we had to put a 300 pound deposit that we didn’t know prior to booking

We had a great stay great location very clean and comfortable apartment.

Stayed in January 2025

The kitchen is not very clean and the utilities was not complete

Clean, and comfortable, and the location

Stayed in January 2025

The host forgot to top up the electricity meter so we had no power, but the manager quickly sorted this once he found out about the meter. The lounge area could do with some more furnishings.

location was excellent, right next to the London Excel centre were we were seeing an event and the tube station has the new Elizabeth line so easy to get into central London. Good Restaurants near by and Stratford wasn't far on the Tube.

Stayed in December 2024

The apartment was a bit old, but overall very comfortable.

Everything was excellent. The bed was comfortable. The location is great and the landlord was very friendly and helpful.

Stayed in December 2024

We went to Ross Apartments round the corner, not the one listed. The apartment had lots of broken items. We had to pay a £300 security deposit upon arrival, therefore we took pictures of the broken items so we didn't get charged. One shower was unusable (see pics). |The tap handle just broke off in your hand when turning on/off tap. None of the blinds had the string attached so you couldn't actually open them. There was a large crack/shatter in the dining table which exposed the broken glass. The floor trim was broken which made it a trip hazard. Toaster faulty- practically impossible to push down. The oven was set to a different language so couldn't use it. the list carries on. If these items were rectified and not bodged then the apartment would be worth the money. The title says 'Premium' apartments but they were cutting corners with cheap repairs. When we arrived the fridge was switched off with the door open so we couldn't keep anything cold. We made the booking 9 months prior surely you would turn it on before someone arrived. Never found a welcome pack or instructions for anything whilst there.

Host was attentive over the phone and allowed a slightly earlier check-in. Property was clean and in easy reach to all the places we were visiting. Nice and spacious for the children. Access to the building and lift were easy.

Stayed in December 2024

good place but requires more attention to maintenance: sliding doors, as example, were all loose and really hard to open/close as a result. the mattress of our bed was super soft. soaked you in literally. there was no proper cot for our baby: the cot was provided, but the mattress was just a folded blanket.

location, view, comfort.

Stayed in October 2024

Nothing

Perfect location and so much space. Excellent key collection and a perfect stay if staying for a few days. Easy access to central London by the boat or underground.

Stayed in November 2024

Encountered water heating issues on first day, but guest coordinator was quick to respond and rectify.

Spacious apartment with awesome view. Good location with 2 tube stations nearby. TESCO express nearby was convenient to get your groceries

Stayed in December 2024

Excellent condition

Stayed in December 2024