Reviews of Bournemouth Highcliff Marriott Hotel 4 stars
St. Michaels Road, West Cliff, Bournemouth, BH2 5DU, United Kingdom
Loading
Guests also reviewed these properties:
Neumagen-Dhron, Germany
Kemer, Turkey
Murighiol, Romania
Male Ciche, Poland
Turangi, New Zealand
Cala Vinyes, Spain
Split, Croatia
Madrid, Spain
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewTeresa was exceptional!! She sorted out an issue that neither Booking. Com nor other staff at the Highcliff could not. Asset to the business.
Condition of the pool.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe room was beautiful, beds were comfortable and the ample space for a family of 4 (2kids|)
breakfast was not very nice. The food was a bit bland. We were sent to the bar next to the breakfast restaurant. It wasnt clear why we were sent there as there seemed to be space in the breakfast area. the bar area wasnt very clean, was dusty, i didnt like it.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewEverything and great location
Na
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in June 2025
Verified reviewReviewed: 2 September 2025 · Stayed in July 2025
Verified reviewGreat location, with parking and a nice standard to the rooms. Slightly late checking into the room but staff at reception were nice and breakfast was nice as well.
no major faults to call out, everything was largely very good
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewStaff were lovely and the room as spotless
The pool needed a good clean and the tiles needed fixing
Dear laura, Thank you for taking the time to leave us your feedback. I am glad to hear that the staff were lovely and that your room was spotless. I will pass your feedback about the pool on to our maintenance team to have a look at. We look forward to welcoming you back in the future. Kind Regards, Callum
Dear laura, Thank you for taking the time to leave us your feedback. I am glad to hear that the staff were lovely and that your room was spotless. I will pass your feedback about the pool on to our maintenance team to have a look at. We loo… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNo hot water in last day
Dear Kuldip, Thank you for your feedback and I am sorry to hear that there was no hot water on the last day. I will ensure the engineering team are made aware and I hope that we can welcome you back to our hotel in the future. Kind Regards, Callum
Dear Kuldip, Thank you for your feedback and I am sorry to hear that there was no hot water on the last day. I will ensure the engineering team are made aware and I hope that we can welcome you back to our hotel in the future. Kind Regards,… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewstaff ,food ,location
THE FIRST 4 HOURS. Arrived at reception 3 30pm. Forms to complete had such small print and poor lighting in the reception area it made it very difficult to fill in. We were a party of four but at no time were two of my older sisters, who shared a room, asked for their names. I found this rather unusual Reception queried the payment then checked in the office and said it was just going through. Would that be booking.com fault as the money was sent several days before we arrived. First room offered was unacceptable: one large bed instead of 2 beds! We accepted the next room offered on 1st floor. It had 2 beds. The second bed room would not be ready until 6pm.! We were not contacted about our second room so we rang reception at 6 45 to find if it was ready. This bedroom was on the second floor and reached by stairs then lift. Fortunately a lady on reception helped us and carried our luggage up and down stairs, which had no banisters for us to hold on to, and in and out of the lift. We had no time to change for dinner, so went down to the dining room at 7 15pm. We were 15 minutes late for our booking. SO HARDLY A RELAXING START TO OUR STAY AT THR HIGHCLIFF MARRIOTT
Dear Mrs Diane, Thank you so much for taking the time to leave us your feedback. I am sorry to hear that the beginning of your stay was particularly stressful due to the various issues that you encountered. I am glad to hear that once everything had been sorted, your stay improved. We look forward to welcoming you again in the future. Kind Regards, Callum
Dear Mrs Diane, Thank you so much for taking the time to leave us your feedback. I am sorry to hear that the beginning of your stay was particularly stressful due to the various issues that you encountered. I am glad to hear that once every… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe receptionist Gemma was so kind! The staff was amazing. Excellent place to stay. Breakfast is spectacular and the chef from Srilanka ( sorry, I don’t remember his name!) making great omelettes. Try steak frites in the restaurant!
Thank you so much for your kind words about the staff and especially Gemma, I will make sure this is passed on to her. I am also glad to hear about your experience in the restaurant. We look forward to welcoming you back in the future. Kind Regards, Callum
Thank you so much for your kind words about the staff and especially Gemma, I will make sure this is passed on to her. I am also glad to hear about your experience in the restaurant. We look forward to welcoming you back in the future. Kind… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThank you .Kindest regards.Luminita
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat staff, lovely receptionists.
Bathroom window frame needs attention, rooms could do with little updating.
Thank you so much for your lovely review ,we will take the note for that bathroom window ,Thank you .Kindest regards .Luminita
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location is stunning, the sea views when we first approached had the wow factor and are spectacular. The lobby and bar area are beautifully designed and well kept. Staff were extremely friendly and helpful throughout our stay. The family room was perfect for us with plenty of space and nice facilities decor. Outdoor pool for kids was great, total holiday vibes.
Paying for parking seems very mean considering you’re paying to stay at the hotel already - this put a slight dampener on the stay. Guests should not have to pay to park. Although the outdoor pool was fantastic it was too warm and felt more like a hot tub - kids loved it but for adults it may be too warm and not refreshing on a hot summers day.
Hi, thank you so much for your lovely review ,we will pas the message to our GM. about the pool temperature. Kindest regards. Luminita
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewNot much
There is no internet and also not same like on the advertising picture when I do the booking it’s very deferent on actual room
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewThe location is very good
The female reception staff was very rude, had too much attitude and no knowledge of customer service.
Reviewed: 27 August 2025 · Stayed in July 2025
Verified review