Always far to hot , tv signal rubbish only 2 channels could do with a sofa to fill room as huge

Always friendly staff , huge rooms

Stayed in August 2025

Why do we have to bring ID when no other hotel ask for it in Manchester ?

Very goog location

Stayed in August 2025

Nothing I can think of

The staff were very friendly and the location was good for going to a concert at the ao arena.

Stayed in August 2025

The check-in process took a little while.

The bedroom was clean and spacious. I was able to have a comfortable night sleep without being disturbed.

Stayed in August 2025

little bit old and complicated corridors.

budget

Stayed in August 2025

It was quite warm but I did pay for a windowless room and it was quite a hot day anyways (they did have fans in the room)

Great price, great location

Stayed in August 2025

Carpet is warned off and cries to be changed.

Staff is very friendly and helpful. Room was clean.

Stayed in August 2025

The room had no windows, which I knew about before I booked. Although that doesn't bother me, it meant the room was extremely hot. Fans were provided in the room but they need to be constantly on all day and all through the night. The plug sockets weren't in very well planned places. I had to have my phone on charge at the other side of the room and my alarm was set, but, because we had to use the fans through the night, I didnt hear my alarm very well the next morning. I know the location isn't the hotel's fault, but the street it is on is very secluded and there seemed to be a few dodgy people hanging around, which made it a bit intimidating for a woman on her own (with her child). There is a short walk to the main street, but because of some street works, it's currently an alley.

The room was reasonably priced and central. The beds were very comfortable and the room size was quite large.

Stayed in August 2025

Staff were rude and room wasn't the cleanest

Not the friendliest of staff

Stayed in August 2025

The street is dirty (even worse than average dirt of Manchester), there are stairs at the entrance (crawl with your luggage), smells of soap everywhere, toilet on the ground floor is behind code lock (2017). Pillows are overstuffed (too high). Almost no sockets in the room, there is nothing near the bed, so charging is a problem. All staff talks with heavy accent and is a bit rough (including mildly annoying jokes). There is a lot of unfriendly banners in the lobby (harassment won't be tolerated, police will be called, ID must be presented or you won't stay there, etc - nothing specific, but I don't like threats even if they are not applied to me). Check-out/check-in gap is huge (10 am checkout, 15 check-in).

The family room is well partitioned and kid was happy, there are opening windows to get a bit more fresh air, beds are okay, bathroom is clean and operational, ceiling is high. Room is stuffed with kettle/tea/milk. There was no issues with family check-in and holding luggage before/after check-in/out. Location is good for center reachability, but the exact hotel location somewhat a slum, but 50 meters, and the center is there.

Stayed in August 2025

It was so hot in the room on the 25th aug 25 that both my niece and I barely slept. The pillows are super uncomfortable too.

The location is awesome and the value for money is great.

Stayed in August 2025

I opted for a inside room which was so hot, fans were provided though.

Location was great, the room was huge ..

Stayed in August 2025

I don't have to much to complain to be honest is clean and I always revive excellent treat from staff the only just for said something the noise

I stayed there few times now!!!localisation is perfect if you have a weekend event and want to walk everywhere and I like security. I always feel very safe in this hotel

Stayed in August 2025

the room was clean but the hallways weren’t as clean

room was clean and comfortable no real view because it was a back road but doesn’t matter very fairly priced

Stayed in August 2025

Room was unbearably hot but other than that our stay was fine. Hotel is in a good location and the staff were lovely

Stayed in August 2025

On the 6th floor room was nice but it was too warm in the room even with air conditioning on and a fan. When I told a member of staff they said it was centralised and they couldn’t control the heat in individual rooms . Windows couldn’t be open enough to get a decent enough breeze through the windows

Location was great , close to everything

Stayed in August 2025

The room was far too warm and a bit dated.

Location was great. The room was a good size and had everything we needed for a basic stay for a couple of nights.

Stayed in July 2025

No breakfast, noisy until early hours

Location

Stayed in August 2025

Our room was boiling (we booked a no windows room), but we had two fans which made up for it. Would be better to have air con. Lights were quite dim (there were four bedside lamps). Sometimes the toilet wouldn't flush properly.

Beds were comfy. Best bit was the downstairs lobby with the live turtles in the pond, and the bar.

Stayed in August 2025

The room was very hot. We had the fan on all night! Next time we will book a room with windows And i love a coffee in a morning but we only had tea in the room.

We love the location. It is so close to all shops,bars,restaurants, the hotel is so beautiful,in love with the chandeliers, amazing cocktails and great value for money. Staff were very helpful and room was very clean.

Stayed in August 2025

the room was sweltering. I understand that a lack of windows was advertised but that shouldnt mean that our makeup was melting off our faces and it was extremely uncomfortable to be in that room. we could not wait to check out. Also, there were fans provided but all that did was push the hot air around the room.

it was an amazing location and had facilities such as a hairdresser, fan, and kettle.

Stayed in July 2025

There was no coffee in my room.

Friendly staff, great location, quiet room.

Stayed in August 2025

The lift at the front of the hotel was broken, I could only access the hotel with a member of staff via the service entrance which was on a side street, going through the service bay there were broken glass coffee tables and the street seriously smelt of piss & drugs. Decided if there was an emergency it was safer not to stay. The staff did help to get us a refund through Booking.com

Booking this hotel as they had wheelchair facilities, The Hotel looks good.

Stayed in August 2025

Ideal location

Stayed in August 2025