Reviews of TLH Carlton Hotel - TLH Leisure, Entertainment and Spa Resort 3 stars

I liked the swimming pool

Almost everything was bad!!! I rebooked this hotel because I came here back in 2022 and I loved it so much that I wanted to stay here again but alas…. I was so disappointed!!!my room was dirty and bathroom had brown marks on the sink!!!my 2nd night was ba dc because there were bed bugs on my bed and they were so big nd bloody when I killed them.!!I reported it to reception and she said they will look into it.when I came back to my room my bed was not even cleaned again or they never even came to change the bed or see what they can do about the filthy bed…..on day 4 I found more bed bugs on my bed and told them but still no one tried to even change the bedding till I had to ask the cleaner more than twice

Spacious room

Room overheating

We were given a key for a different room. we were surprised upon entering that there were belongings inside. When i went to check at the front desk i was told that they gave me the room key by mistake. Fortunately there were no guests inside the room or else they will feel bad about us entering their room and it will be so embarrassing for us.

Reasonable value, has everything you need.

Pool has too much chlorine and the pillows are not great.

Nothing. Very dated, dirty, poor facilities, most staff didn’t want to be there.

As above

The swimming pool and the arcade

Hot and cold water was together

Clean large room

Your selling a double room has has two single beds pushed together, what a con. I paid for a double room, the same as I have at home, and got two singles!

The pools

The rooms was so dated! An so so basic the walls was dirty the bath was rusty and the pillows was so hard

The kids loved the outdoor pool

Only thing that was abit of a pain, was the slow service in the bistro bar. Ques was very big, an staff was very slow.

Pleasant atmosphere - staff very nice

Had to pay packing £10 per day

There's just everything under one roof it's brilliant Great location. Beach just 5 minutes down the road and the fun fair Great entertainment Plenty for children to do. Lots of swimming pools Family room was a good size with a bath and shower. Kettle and coffee tea and biscuits. Plenty of towels in the room. Housekeeping most days. Restaurant was lovely, cooked and continental breakfast. Plus you could ask them for other things that's not out. This is our second time of coming to the hotel but stayed in the derwent last time. But carlton was definitely more better

Nothing

Close to everything

Nothing really

Great stay, staff friendly and happy to help. Facilities are great for kids and families. Couldn't ask for better

We really liked the excellent location, as we could easily explore the whole city on foot. The pool and spa area were a big highlight for us, and our 6-year-old son also had a wonderful time. The rooms and the hotel overall were very clean, and housekeeping refreshed everything daily. It’s a very family-friendly hotel. 🫶

The only downside was the double bed mattress, which was a bit uncomfortable due to the springs. If it gets renewed, the stay would be almost perfect.

Everything really that’s why we’re coming back in August next year and we’re also bringing the family with us this time xxxx

The lift was so small and it jilted a bit when when it started to go but it was manageable xxx

Clean Towels, tea, coffee etc. were available every day.

We were under the impression when we paid for 3 nights parking in advance we would find a space every evening. This wasn’t the case on the final evening as we had to drive round for 20 minutes and park on the road. The manager was unhelpful and gave us incorrect information of who to complain to and how to claim our money back. Had we have known the car park charges were not the hotels responsibility or the Guarantee of a space we should have been informed before we paid up front. We should have been given the opportunity of paying once we had parked each day. None of the staff were bothered and were giving the same response to other residents complaining.

The swimming pool, although it could do with a deep clean, there is a tide mark at water level, the changing rooms were not clean even 10 min after opening

The place needed cleaning, and painting, carpets in reception and Aztec’s lounge need replacing, the place needs a deep clean