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Reviews of Carlton Hotel

9 Park Rd, Shanklin, PO37 6AY, United Kingdom

#29 of 30 hotels in Shanklin

Guests' Choice

Review score

Based on 35 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    7.9

  • Location

    8.8

  • Facilities

    7.6

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 4 September 2025

    8.0
    Very enjoyable stay
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Very good breakfast

    Stayed in August 2025

  • Reviewed: 1 September 2025

    8.0
    Pleasant stay
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower was dated

    Decor

    Stayed in August 2025

  • Reviewed: 20 August 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    Everything you need was here staff were lovely

    Stayed in August 2025

  • Reviewed: 1 August 2025

    9.0
    We had a lovely stay very relaxing and great food and staff
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Bigger tv would have been nice and bathroom a bit awkward to manoeuvre A fan would have been nice too

    Location and food and comfortable bed

    Stayed in July 2025

  • Reviewed: 1 August 2025

    7.0
    Nice stay, friendly staff
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Apart from the balcony, l did not think our room was worth the extra money, having to go into next hotel for breakfast

    It was a lovely location great views, evening meals were very good

    Stayed in July 2025

  • Reviewed: 20 July 2025

    7.0
    Ok but needs improvements urgently.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The balcony joins another with a see through divide between. No privacy from the next room so it needs a proper screen and this will prevent seeing into the other room. NO indication that the hotel has changed hands and is now two hotels one with a different name. No advance warning of where to check in. Above all NO evening dinner unless you want eat by 6pm. This was a huge let down.

    Breakfast good. Room quite big and good views and large balcony.

    Stayed in July 2025

  • Reviewed: 16 July 2025

    9.0
    Wonderful Stay!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    N/a

    We had a fantastic stay at Carton Hotel on the Isle of Wight. The staff were incredibly friendly and made us feel right at home. Our room was clean, comfortable, and well-equipped, and the location was perfect—close to the beach and local attractions. Breakfast was delicious, with great options. Highly recommended for a relaxing getaway!

    Stayed in July 2025

  • Reviewed: 12 July 2025

    9.0
    Loved view from room 6. Liked town. Best on island. Salam was the perfect manager, very attentive.
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 4 nights
    • Submitted via mobile

    No drawer space for clothes. Room 6.

    Great view. Friendly staff. Lovely breakfast. Good location.

    Stayed in July 2025

  • Reviewed: 23 June 2025

    7.0
    Nice location and friendly staff
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    As advertised, my room was not sea facing , but few rooms were sea facing in this hotel. Bathroom shower was not working properly on the first day, but they sent someone to have a look and it was a bit better next day , but still not much pressure in the shower. Electric kettle was not clean. They changed it on request though. No fan or AC in the room.

    Nice location , just next to the sea. Breakfast arrangements was good with lot of options, a kind of full English breakfast . Friendly staff. It was very hot weather during my stay, but on request , they provided one table fan.

    Stayed in June 2025

  • Reviewed: 17 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 4 nights
    • Submitted via mobile

    It was very quiet, as only just been purchased by hotel next door, so we had to use the facilities next door for breakfast etc. this wasn’t a problem as literally joined by decking.

    The Carlton Hotel is sat above the beach, from the garden there is a back gate, leading to a walkway. You can walk very easily to beach , takes about 10 minutes, can go either way along this lane, it is slightly hilly coming back up. It is in a great location for either going to beach , or into the old town there is a lift to get down to beach ( think was £1 ) though didn’t use it as the walk was good. Some good places to eat down at the beach , and also in the old town ( was about 10 to 15 minutes to walk). Great Indian, Italian we tried. We had the sea view room with balcony which was lovely to sit and watch the sea , definitely worth the extra cost.

    Stayed in May 2025

  • Reviewed: 31 August 2025

    4.0
    Good location for sandy beach
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights
    • Submitted via mobile

    The shower in room did not work properly or to an acceptable standard Toilet paper was in short supply. One roll for three people. Had to source some from other places in hotel. Squashing the car into the limited parking area

    The location. Lovely sandy beaches and sea warm enough to paddle in.

    Stayed in August 2025

  • Reviewed: 30 August 2025

    6.0
    Location is nice .staff helpful and good ethics.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Shower very weak and no air conditioning, very hot in the room.

    Location

    Stayed in August 2025

  • Reviewed: 17 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Less staff all overall as per the requirement the staff there work too hard at busy times and no phone service from room

    The best view from the hotel also the staff were very kind and helpful nice breakfast

    Stayed in August 2025

  • Reviewed: 12 August 2025

    10
    Exceptional
    • Solo traveller
    • Deluxe Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Staff salma on reception extremely kind All nice

    Stayed in August 2025

  • Reviewed: 4 August 2025

    10
    It was a good experience for a weekend break away from the rat race.
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights

    There was nothing that we didn't like

    The whole experience was very good - the owner herself helped the staff with breakfast every morning, clearing tables and replenishing the hot food when necessary.

    Stayed in August 2025

  • Reviewed: 24 July 2025

    5.0
    It was okay but could have been much better with some extra consideration for guests
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Bathroom smelt damp and musty which made the whole room smell. The curtains were light, very thin and poorly fitted so they didn’t block any light. Room was overlooked by rooms in hotel next door so needed net curtains too. I hadn’t been told to check in at the hotel next door, and there wasn’t a note on the door, so was surprised to find no reception in the Carlton and was lucky to see another guest to ask - not a good start!

    Good location and friendly staff. A good selection for breakfast. Comfortable bed and pillows.

    Stayed in June 2025

  • Reviewed: 15 July 2025

    6.0
    Passable stay, only nice view, friendly staff.
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night

    The room was not pleasant, I felt like I was in a backward place.

    Our reservation was not ready when we arrived. The hotel was different; it had another name. Our beds were so small. etc

    Stayed in May 2025

  • Reviewed: 30 June 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Lovely place to stay. Hotel spotless breakfast excellent.room all you need for a solo traveler. All staff realy friendly an welcoming. Nothing to much trouble.

    Stayed in June 2025

  • Reviewed: 27 June 2025

    3.0
    Needs a lot of improvement
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Pretty much everything else. The water pressure was practically nonexistent. The shower was ridiculously small although the bathroom could easily have accommodated something larger and more comfortable. There is no air con so you have to keep windows open … between the birds, people in the car park (windows open onto it), see through curtains (sun rises early in summer) and AWFUL bed (brand new IKEA), you won’t get much sleep. Breakfast only ok. No reception at Carlton, you have to go next door. No one to assist you (our light bulbs were burned out). They are doing a reno, so expect noise.

    After complaining about our deluxe double (which was actually a standard) we were upgraded to a family room.

    Stayed in June 2025

  • Reviewed: 23 June 2025

    10
    A stay to remember
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The location was beautiful, the room was amazing. The balcony was a lovely extension to The room. Staff were lovely, food was good.

    Stayed in June 2025

  • Reviewed: 23 June 2025

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Only had 3 rooms out of 4 we booked for Got the extra room the next day The showers didn't work in any of the rooms

    The views the location

    Stayed in June 2025

  • Reviewed: 11 June 2025

    1.0
    The manager ruined our vecation
    • Leisure trip
    • Couple
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 3 nights
    • Submitted via mobile

    During our stay we had the worst experience with the manager salma the hotel had ongoing construction inside the hotel causing dust that give us skin irritation and noise was uncomfortable no reception in the hotel have to go to the next hotel no phone inside the room the shower window was see throw and shower water not working properly and when we discuss this to salma the manager she was so rude to us have no respect for us threatening us such as if we complain she will share our details to whoever accusing us of lying even tho we have prove of everything

    The view was nice

    Stayed in June 2025

  • Reviewed: 27 May 2025

    10
    Fantastic stay with amazing service
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Balcony and Sea View
    • Stayed 3 nights

    NA

    Location was really awesome plus we got the seafacing room which was amazing. English breakfast is really good and the manager is really helpful and very kind. She also arranged for birthday celebration and also guided us where to go for nearby places. Staff is very polite and cleanliness is on daily basis. Definitely worth staying place.

    Stayed in May 2025

  • Reviewed: 16 May 2025

    10
    Salma and her team made it a very welcoming and pleasant experience
    • Business trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 3 nights

    All was fine

    Breakfast was exceelent. Location was more than adequate for my needs

    Stayed in May 2025

Showing 1 – 25

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