Reviews of Carlton Hotel
9 Park Rd, Shanklin, PO37 6AY, United Kingdom
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewVery good breakfast
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewDecor
Shower was dated
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location. Lovely sandy beaches and sea warm enough to paddle in.
The shower in room did not work properly or to an acceptable standard Toilet paper was in short supply. One roll for three people. Had to source some from other places in hotel. Squashing the car into the limited parking area
Shirley, Thank you for your review. If the shower wasn’t working, I am not sure why you would not report it!! We would have fixed for you. I understand your partner snores and you have not had much sleep in 3 days, however you were given option to book a separate room for him. Your partner also suggested but you choose not to. Ref to toilet tissues, cleaners are doing room services everyday where they top up tissues. However if you needed more, there’s nothing wrong asking us for more. Best Wishes Carlton Hotel
Shirley, Thank you for your review. If the shower wasn’t working, I am not sure why you would not report it!! We would have fixed for you. I understand your partner snores and you have not had much sleep in 3 days, however you were given … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
Shower very weak and no air conditioning, very hot in the room.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewEverything you need was here staff were lovely
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe best view from the hotel also the staff were very kind and helpful nice breakfast
Less staff all overall as per the requirement the staff there work too hard at busy times and no phone service from room
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewStaff salma on reception extremely kind All nice
Nothing
Thank you Eileen , look forward to seeing you soon xx Best Wishes Carlton Hotel
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe whole experience was very good - the owner herself helped the staff with breakfast every morning, clearing tables and replenishing the hot food when necessary.
There was nothing that we didn't like
Thank you 🙏 for staying with us and for taking time to do this lovely review. Stay well and safe and we hope to see you both in the near future. Best Wishes Carlton Hotel
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewLocation and food and comfortable bed
Bigger tv would have been nice and bathroom a bit awkward to manoeuvre A fan would have been nice too
Allen Thank you for your stay and point taken. We will have a fan in the room. We normally try to provide on request. Best Wishes Carlton Hotel
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewIt was a lovely location great views, evening meals were very good
Apart from the balcony, l did not think our room was worth the extra money, having to go into next hotel for breakfast
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewGood location and friendly staff. A good selection for breakfast. Comfortable bed and pillows.
Bathroom smelt damp and musty which made the whole room smell. The curtains were light, very thin and poorly fitted so they didn’t block any light. Room was overlooked by rooms in hotel next door so needed net curtains too. I hadn’t been told to check in at the hotel next door, and there wasn’t a note on the door, so was surprised to find no reception in the Carlton and was lucky to see another guest to ask - not a good start!
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewBreakfast good. Room quite big and good views and large balcony.
The balcony joins another with a see through divide between. No privacy from the next room so it needs a proper screen and this will prevent seeing into the other room. NO indication that the hotel has changed hands and is now two hotels one with a different name. No advance warning of where to check in. Above all NO evening dinner unless you want eat by 6pm. This was a huge let down.
Tom Thank you for your review. The hotel you have stayed at has a restaurant as well as a bar just below your room. You were able to walk in and order from two different menus, which run from 12:00 to 19:30. Perhaps you were too busy to notice. The room you have stayed in is gorgeous in terms of furnishing, decor, and view. May be gold and white is not to your taste. I am not sure that in Shanklin for the price that you have paid, you would be able to get another room in a similar category. We wish you well. Best Wishes Salma
Tom Thank you for your review. The hotel you have stayed at has a restaurant as well as a bar just below your room. You were able to walk in and order from two different menus, which run from 12:00 to 19:30. Perhaps you were too busy to not… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewWe had a fantastic stay at Carton Hotel on the Isle of Wight. The staff were incredibly friendly and made us feel right at home. Our room was clean, comfortable, and well-equipped, and the location was perfect—close to the beach and local attractions. Breakfast was delicious, with great options. Highly recommended for a relaxing getaway!
N/a
Thank you Isabella for staying with us and we look forward to seeing you again in the near future. Take good care xx Best Wishes Carlton Hotel
Reviewed: 15 July 2025 · Stayed in May 2025
Verified reviewOur reservation was not ready when we arrived. The hotel was different; it had another name. Our beds were so small. etc
The room was not pleasant, I felt like I was in a backward place.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewGreat view. Friendly staff. Lovely breakfast. Good location.
No drawer space for clothes. Room 6.
Thank you Paul for staying with us and we look forward to seeing you in the near future. X Best Wishes Carlton Hotel
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewBeautifully decorated, nice bathroom , comfy bed, self service breakfast with amazing sea view also restaurant available for lunch or dinner bonus :) We will be back. Tamas
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewI had amazing stay at Carlton, just what I needed. The highlight of my stay was the view , breakfast and service. You can walk to beach by going back of garden … either walk down or take lift. And town also stone throw away.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewLovely place to stay. Hotel spotless breakfast excellent.room all you need for a solo traveler. All staff realy friendly an welcoming. Nothing to much trouble.
Nothing
Thank you Arthur so much for this lovely review and for staying with us. If you need any help in the future, please let us. Stay safe and well, and we look forward to seeing you soon. Xx Best Wishes Carlton Hotel
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewAfter complaining about our deluxe double (which was actually a standard) we were upgraded to a family room.
Pretty much everything else. The water pressure was practically nonexistent. The shower was ridiculously small although the bathroom could easily have accommodated something larger and more comfortable. There is no air con so you have to keep windows open … between the birds, people in the car park (windows open onto it), see through curtains (sun rises early in summer) and AWFUL bed (brand new IKEA), you won’t get much sleep. Breakfast only ok. No reception at Carlton, you have to go next door. No one to assist you (our light bulbs were burned out). They are doing a reno, so expect noise.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewThe location was beautiful, the room was amazing. The balcony was a lovely extension to The room. Staff were lovely, food was good.
Nothing
Thank you Chloe for staying with us and if we can be of any help in the future, please let us know. Best Wishes Carlton Hotel