Nothing

The view. Kim the manager was so helpful. The h ad waiter in the dining hall was very well organised and attentive. The food was good. So was the entertainment.

Stayed in September 2025

We had a wonderful stay here. The staff were fantastic, very friendly and always happy to help. The location was perfect, just a short (if hilly) walk to the beach, and the view of the sunrise from the patio was absolutely breathtaking. There are plenty of stairs, which gave us a bit of a workout, though it was good to know there were step free access options available too. Parking could be a little tricky when the coaches were back, but overall it wasn’t too much of an issue. All in all, a very pleasant and relaxing stay, we’d happily return!

Stayed in August 2025

Limited choice on the menu, apart from that all good.

Location was 200m from sea front, beaches, facilities, indoor swimming pool was fantastic, plenty of free parking,

Stayed in September 2025

Bit outdated. Reception closes at 8PM

Great location near the beach. Shanklin is walkable. Have car park. Brilliant breakfast.

Stayed in August 2025

The guy in reception had a very bad attitude

Very nice staff at restaurant

Stayed in August 2025

Single crewed staff for check in, then running to crew the bar not a problem just a delay.

Good selection, full English was more than enough, a larger breakfast with the 5pound supplement is a fair charge. Tea and coffee with toast and cereals readily available .

Stayed in August 2025

Excellent location, just a short walk down to the beach. Was fortunate to get a sea view having only booked on the morning of my stay.

Stayed in August 2025

Here we go, then shower curtains hate them cold clingy and don't do what they are supposed to do should be illegal also no WiFi in the rooms and the signal to weak for mobile data on ee anyway also the door doesn't lock from the inside not a problem for me but i should imagine a solo female traveller would be a bit nervous that's it rant over get rid of the shower curtains cheers guys

Yeah pretty good nice and clean decent towels hot shower staff great good location

Stayed in August 2025

We have stayed here 4 times now and keep coming back the staff are professional and very friendly, and an excellent location

Stayed in August 2025

Nothing to dislike

Location , food

Stayed in August 2025

The carpets were not that clean!

Excellent location, good amenities and really close to the beach.

Stayed in August 2025

No one is available at night after 8’o clock. Some one should be available to assist customers

Stayed in August 2025

The reception staff were very friendly, helpful and went beyond expectations to make my stay welcoming and comfortable. The breakfast menu is has a variety of food and drink options to suit most dietary requirements and I really enjoyed everything I was served. The swimming pool was clean, heated and the shower there was superb. The location was a short walk to Shanklin Beach and depending on your room you will get a good sea view. Transport links are great with a direct £5.90 train from Ryde Ferry Port to Shanklin station which is a 10 minute walk to the hotel. Bus links are an easy way to explore the whole Island and stop at the majority of the tourist attractions. The buses have a 24 hour unlimited travel ticket that costs just over £10.

Stayed in August 2025

Nothing.

The sea front location was great. The staff were friendly and very helpful. For example, we were invited to use the shower and swimming pool after we had checked out. Nice breakfast also with great sea view.

Stayed in August 2025

The swimming pool was a lovely extra

Stayed in August 2025

The room was very comfortable & clean, could do with an up date, curtains didn't close properly, furniture could do with revamping ( varnish or paint) & tv could do with being put on the wall, it was very low & couldn't watch properly when laying on the bed near the bathroom

Breakfast was great,

Stayed in August 2025

The pool changing rooms need a revamp.

The staff were all very friendly, making a real effort to connect with their guests. We loved the evening entertainment and the swimming pool. The location was great with easy access to Shanklin beach and activities. Our room was comfortable, clean and spacious, laid out well for a couple with a child. Our five year old grandson loved the hotel and is looking forward to returning next year!

Stayed in August 2025

Breakfast area has nice window seating that was always reserved for coach tours and so the occupants of the property were told to sit elsewhere which meant that the window views could never be enjoyed no matter what time you arrive for breakfast..

Sea View

Stayed in July 2025

No real problems, other than stains on carpet and furniture bit tired.

I loved the hotel, rooms were clean, apart from stains on the carpet by the tea and coffee machines and pine furniture was a little bit tired but overall it was a lovely hotel, comfy bed,lovely white towels. The staff worked very hard

Stayed in August 2025

There is nothing

The Hotel and all the staff were exceptional. They were really professional and nice. Special call out to Andy and very special Em for their lovely and kind service every morning at the breakfast table. We have had such a nice room and it was a super splendid stay at this hotel. Anytime we come back .. we will stay here for sure. Thanks

Stayed in August 2025

Central location

Stayed in August 2025

Plastic shower curtain! No fridge in room.

Helpful, cheerful staff. Great location. Not good if you can't walk down/up hills to the beach or restaurants! Breakfast at hotel adequate. Good base for exploring island whilst being near beach and a couple of good restaurants.

Stayed in August 2025

Short duration of breakfast just 8 to 10 and limited menu. It's an old built may need a refurb to survive Long term.

Location and view

Stayed in August 2025

No evening meal available in the hotel, although it states that it does on their website. Every night we had to walk to elsewhere for dinner. After a long day, (and it got quite cold out in the evening) with a young child, that was not always nice. The alternative was to pay extra for delivery costs and order takeaway. Was told they do evening meals when there’s coach trips but the hotel was full, so I didn’t understand why they couldn’t offer something.

We liked that it was so close to the beach and the hotel pool was lovely. The beds were also comfortable. & the breakfast room staff were very friendly.

Stayed in August 2025