Reviews of Mercure Chester Abbots Well Hotel 4 stars
Whitchurch Rd, Christleton, Chester, CH3 5QL, United Kingdom
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewUnderstaffed, forgot my dinner order which I had to pay for in advance, one guy servicing the entire bar in his own. The rooms didn’t have air con and was 30 degrees when I stayed. Just not ran great at all.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt was close enough to the city center to jump in an uber but not in a noisey area, staff where fab, apprentice they had a selection of different milk for myself as don’t drink cows milk. Beds were very comfortable even the put me up beds. Clean hotel and friendly staff!
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewFriendly staff, clean room, good atmosphere
Nothing i can think of
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGood selection
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGood location and staff were professional.
Shower was very poor with zero power. Very noisy flooring. The pricing of the bar was expensive but somehow the same drinks cost came to different totals each time. Front entrance to hotel was a faff.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewEverything ok
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewConvenient for the park & ride together into Chester. Close to motorway network. Room very comfortable. Good to have air conditioning. Comfortable bed. Nice choice at breakfast. Staff very helpful and friendly. The leisure facilities were very good and quiet at the time we used them.
Room not serviced so bins not emptied and bed not made. Also the tea tray not replenished or dirty mugs replaced. The second morning I went to make a drink and there was only one milk and one t bag so not ideal when 2 people. The evening meals are a complete contrast to the breakfast. Disappointing and overpriced.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewVery nice and very clean
The price of the food and drink
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
No soundproofing between rooms. Could hear people in rooms either side and every time someone walked along the corridor outside my room the floor creaked.
Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that noise from adjoining rooms and the corridor affected your stay. We understand how important a peaceful environment is and apologise for the disturbance caused. Please be assured that your comments regarding soundproofing and flooring have been passed to our maintenance and management teams for review. Your feedback is invaluable in helping us improve our guests’ experience. Kind regards, Mercure Chester Abbots Well Hotel Team
Dear Guest, Thank you for taking the time to share your feedback. We are very sorry to hear that noise from adjoining rooms and the corridor affected your stay. We understand how important a peaceful environment is and apologise for the di… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLeisure facilities
Public areas looking tired
Dear Guest, Thank you for your feedback. We’re pleased you enjoyed our leisure facilities, but we’re sorry to hear that some of our public areas appeared tired. Your comments have been noted, and we will take them into consideration as we continue with improvements. We appreciate your review and hope to welcome you back again. Kind regards, Mercure Chester Abbots Well Hotel Team
Dear Guest, Thank you for your feedback. We’re pleased you enjoyed our leisure facilities, but we’re sorry to hear that some of our public areas appeared tired. Your comments have been noted, and we will take them into consideration as we … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe room suited our family
Housekeeping needs improvement. There was hair in the both, thepeople that stayed in that room before us had left a nightdress on the back of the bathroom door. Tea, coffee ect hadnt been replenished or clean cups left. One of the beds they had made they had left my daughters pyjamas on the floor
Dear Guest, Thank you for sharing your feedback. We are pleased to hear that the room suited your family, but we sincerely apologise for the shortcomings you experienced with housekeeping. The issues you mentioned regarding cleanliness, replenishment of amenities, and attention to detail are not reflective of our usual standards, and we regret the inconvenience caused. Please be assured that your comments have been passed on to our housekeeping management team for immediate review and retraining, as this is an area we are actively working to improve. We appreciate your honest feedback as it helps us to do better, and we do hope to have the opportunity to welcome you back for a much improved stay. Kind regards, Mercure Chester Abbots Well Hotel Team
Dear Guest, Thank you for sharing your feedback. We are pleased to hear that the room suited your family, but we sincerely apologise for the shortcomings you experienced with housekeeping. The issues you mentioned regarding cleanliness, re… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGood value for money
Upon arrival we were given the cards to our room, which we proceeded to. I’m not sure if there were facilities such as a lift but we had to access our room via stairs which is an inconvenience carrying heavy bags and suitcases. Opening the door I was met with a twin room although the booking was for a double room, I went back to reception to notify them of this. The lady proceeded to inform me that “25 rooms were out of order as the boiler had broken” and therefore “my room had to be changed”. I asked why I wasn’t notified of this which I was told because “I booked with booking.com they could not notify me” although I have been messaging the hotel directly through booking.com regarding other queries I had prior my visit. Anyway she requested housekeeping to put the beds together to make a double which they did but was disappointing this wasn’t done prior especially knowing my booking was for a double room. Additionally my overall stay was extremely uncomfortable as they have no air conditioning in the room and provided a “fan” which was full of dust and eventually just gave an output of hot air, we had to sleep with the window ajar (only slightly as the safety lock was on) me and my partner barely got any sleep as we were in a pool of sweat and could not get comfortable due to the heat. Not to mention as the room was next to a lot of greenery outside, I woke up with multiple bites on my skin and my skin has broken out in a rash on my back. The room also had no refrigerator which I notified the reception that stated it’s only in “premium rooms”, I mean to say this is a 4* hotel is questionable as I believe these are the basics. This has been the worse hotel for me that I’ve stayed, I couldn’t wait to leave as it spoilt my stay in Chester which is a lovely city. The breakfast was basic and greasy. I have read the previous reviews and I booked this hotel based on a recommendation from a friend but I’m struggling to see the positives in this hotel based on my...
Dear Guest, Thank you for taking the time to share such detailed feedback about your stay with us. While we are pleased you found us to be good value for money, we are truly sorry to hear of the many disappointments you experienced during your visit. We regret that your booking for a double room was not honoured as expected and that this was not communicated to you prior to arrival. We also apologise for the discomfort caused by the lack of air conditioning, the condition of the fan, and the issues with your sleep. Please rest assured we take these concerns seriously and your comments have been shared with our management, housekeeping, and maintenance teams for immediate review. We are also sorry that the breakfast and facilities did not meet your expectations. While some amenities, such as refrigerators, are only available in our premium rooms, we will take your feedback into consideration as we continually review our guest offering. Your experience is not reflective of the high standards we strive to deliver, and we are very sorry that your stay with us did not meet expectations or the positive recommendations of others. We truly appreciate your honest review, as it helps us to improve, and we hope you will give us the chance to provide a better experience in the future. Kind regards, Mercure Chester Abbots Well Hotel Team
Dear Guest, Thank you for taking the time to share such detailed feedback about your stay with us. While we are pleased you found us to be good value for money, we are truly sorry to hear of the many disappointments you experienced during … Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat staff and facilities
Not many food options for kids
Dear Guest, Thank you for your feedback. We are delighted you enjoyed our staff and facilities, as providing a welcoming atmosphere is very important to us. We are, however, sorry to hear that you found the children’s food options limited. Your comments have been shared with our restaurant team as we continually review our menu offerings to ensure there is something for everyone. We hope to welcome you and your family back again soon. Kind regards, Mercure Chester Abbots Well Hotel Team
Dear Guest, Thank you for your feedback. We are delighted you enjoyed our staff and facilities, as providing a welcoming atmosphere is very important to us. We are, however, sorry to hear that you found the children’s food options limited.… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe room was great with everything we needed. Stafff very helpful and parking good
Unable to get food even though told we would arrive late due to ferry
Dear Guest, Thank you for your kind comments regarding our rooms, staff, and parking facilities. We’re pleased to hear you found everything you needed for a comfortable stay. However, we are very sorry that food was not available upon your late arrival as expected. We understand how disappointing this must have been, especially after a long journey, and we will review this with our team to improve our late-arrival arrangements. We appreciate your feedback and hope we can welcome you back for a smoother experience in the future. Kind regards, Mercure Chester Abbots Well Hotel Team
Dear Guest, Thank you for your kind comments regarding our rooms, staff, and parking facilities. We’re pleased to hear you found everything you needed for a comfortable stay. However, we are very sorry that food was not available upon your… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewWe chose this as it was close to Chester zoo and had a swimming pool lovely breakfast buffet
When we arrived our granddaughter had picked the hotel as it had a swimming pool unfortunately children are not allowed in after 6pm although there was no one on the pool very dissatisfied as this didn’t say anywhere and would of booked another hotel
Dear Guest, Thank you for sharing your feedback. We’re glad you enjoyed our breakfast buffet and found our location convenient for Chester Zoo. We are, however, very sorry for the disappointment regarding our swimming pool times. We completely understand how frustrating this must have been for you and your granddaughter, especially as the pool was an important part of your stay. We will review how we communicate our leisure club timings to ensure this information is clearer before booking. Your comments are invaluable in helping us improve. We do hope you will consider giving us another opportunity to provide you with a more enjoyable experience in the future. Kind regards, Mercure Chester Abbots Well Hotel Team
Dear Guest, Thank you for sharing your feedback. We’re glad you enjoyed our breakfast buffet and found our location convenient for Chester Zoo. We are, however, very sorry for the disappointment regarding our swimming pool times. We comple… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBreakfast was fine
Dear Guest, Thank you for your feedback. We are glad to hear you found breakfast to be fine, and we hope the rest of your stay was enjoyable too. We look forward to welcoming you back again. Kind regards, Mercure Chester Abbots Well Hotel Team
Dear Guest, Thank you for your feedback. We are glad to hear you found breakfast to be fine, and we hope the rest of your stay was enjoyable too. We look forward to welcoming you back again. Kind regards, Mercure Chester Abbots Well Hotel… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in June 2025
Verified review