Reviews of Cheval Three Quays at The Tower of London 5 stars
40 Lower Thames Street, City of London, London, EC3R 6AG, United Kingdom
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewA comfortable stay and quite clean. Staff were super helpful. Great location with restaurants, activities, and metro nearby.
Nothing.
Dear Jason, Thank you so much for your perfect 10/10 review. We are delighted you had a comfortable and clean stay at Cheval Three Quays, and that our helpful team and central location made your visit even more enjoyable. Your kind words mean a lot to us, and we look forward to welcoming you back to Cheval Three Quays soon. Kind regards, Kate Fletcher General Manager
Dear Jason, Thank you so much for your perfect 10/10 review. We are delighted you had a comfortable and clean stay at Cheval Three Quays, and that our helpful team and central location made your visit even more enjoyable. Your kind words… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewExcellent location, excellent facilities
I was surprised at checkout to be charged for room servicing. We had not asked for this to be done, but it was and the reception dropped the charge when they understood our surprise.
Dear Darragh, Thank you for sharing your feedback. I am so pleased to hear you enjoyed our wonderful location and facilities. I am sorry for the surprise you experienced at checkout. The service charge is a new, completely optional addition, and I am glad the team were able to clarify this and remove it for you straight away. Your comments are very helpful, and we will continue working to make sure this is explained as clearly as possible for all our guests. It was a pleasure having you stay with us, and we would be delighted to welcome you back to Cheval Three Quays for another enjoyable visit. Kind regards, Kate Fletcher General Manager
Dear Darragh, Thank you for sharing your feedback. I am so pleased to hear you enjoyed our wonderful location and facilities. I am sorry for the surprise you experienced at checkout. The service charge is a new, completely optional addit… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewSpacious apartment with well-equipped kitchen. Good location near Tower Bridge, although it gets a bit crowded during summer weekends. Friendly and helpful staff.
River view does not necessarily include the Tower Bridge. The hotel is in U shape, and from our apartment only HMS Belfast and the Shard were visible.
Dear Zbigniew, Thank you for your kind feedback. I am so pleased you enjoyed the space, location, and well-equipped kitchen, as well as the friendliness and helpfulness of our team. I understand your comment regarding the river views. As our building is U-shaped, some river-facing apartments look out towards the Shard or HMS Belfast, while others feature direct views of Tower Bridge. For your next visit, we would be very happy to help you select an apartment with the exact view you prefer. We truly value your comments and hope to have the pleasure of welcoming you back to Cheval Three Quays for another enjoyable stay. Kind regards, Kate Fletcher General Manager
Dear Zbigniew, Thank you for your kind feedback. I am so pleased you enjoyed the space, location, and well-equipped kitchen, as well as the friendliness and helpfulness of our team. I understand your comment regarding the river views. As… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI have stayed in many five-star hotels around the world, but this one truly stands out. Not only is it located near all the most beautiful tourist attractions, but it also offers a perfect blend of modern luxury and contemporary elegance. The atmosphere makes you feel both relaxed and indulged. The staff were outstanding—friendly, attentive, and always ready to help. Room service was prompt and exceptionally professional. Overall, it was a remarkable experience that exceeded my expectations.
Dear Ali, Thank you for your wonderful feedback. I am truly delighted to hear that your experience with us stood out among your travels, and that you enjoyed both the atmosphere and our location near London’s most iconic attractions. It is also a pleasure to know that our team’s service and professionalism made such a positive impression. I will be sure to share your kind words with them. We would be absolutely delighted to welcome you back to Cheval Three Quays for another remarkable stay. Kind regards, Kate Fletcher General Manager
Dear Ali, Thank you for your wonderful feedback. I am truly delighted to hear that your experience with us stood out among your travels, and that you enjoyed both the atmosphere and our location near London’s most iconic attractions. It … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGreat location, nice rooms. Front desk staff was very nice and helpful.
My dryer did not work in my room but the front desk tried to send maintenance but that still didn’t fix it. To make it up, they upgraded my room on my last night so I could get a room with a washer and dryer so I did appreciate that.
Dear Alvin, Thank you for sharing your feedback. I am delighted to hear you enjoyed the location, the apartment, and the friendly service from our Front Office team. I am sorry the dryer was not working during your stay, though I am glad the team was able to assist and offer you an upgrade to make things more comfortable. We truly appreciate your comments, as they help us to improve both our service and facilities. We look forward to welcoming you back again soon to Cheval Three Quays for an even smoother experience. Kind regards, Kate Fletcher General Manager
Dear Alvin, Thank you for sharing your feedback. I am delighted to hear you enjoyed the location, the apartment, and the friendly service from our Front Office team. I am sorry the dryer was not working during your stay, though I am glad t… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe location is perfect
The staff. Very poor communication
Dear Patricia, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our central location. We are also sorry to learn about your experience with communication from our team, as this is not the standard we strive to deliver. Please know your comments have been shared with the team as we continue to improve our service. We value your feedback and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay at Cheval Three Quays. Kind regards, Kate Fletcher General Manager
Dear Patricia, Thank you for taking the time to share your feedback. We are pleased to hear you enjoyed our central location. We are also sorry to learn about your experience with communication from our team, as this is not the standard we… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewVery Clean and quiet place
Far from the center no spry water in bath room
Dear Abdulaziz, Thank you for your feedback. We are delighted to hear you enjoyed the cleanliness and quiet atmosphere of the apartment. We are glad you were able to experience our location and appreciate your comment regarding the bathroom. We will certainly take this on board. We look forward to welcoming you back to Cheval Three Quays Kind regards, Kate Fletcher General Manager
Dear Abdulaziz, Thank you for your feedback. We are delighted to hear you enjoyed the cleanliness and quiet atmosphere of the apartment. We are glad you were able to experience our location and appreciate your comment regarding the bathr… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewIt was spacious.
The cleanliness was not at all up to the usual Cheval standard. This property lets the brand down. The headboard of the bed appeared to be bloodstained. I had a member of staff barge into the apartment without knocking.
Dear Tori-Gbone, Thank you for sharing your feedback. While we are pleased to hear you found the apartment spacious, we are very sorry that your experience did not reflect our usual high standards. Please accept our sincere apologies for the issues you encountered with cleanliness and for a member of our team entering without knocking. This is not the level of service we aim to deliver, and we have addressed these matters with our team to prevent them from happening again. For any future stays, please do not hesitate to contact our Reception team should you have any concerns. We are always happy to assist, whether that means addressing an issue immediately or arranging an alternative apartment for you. Your comments are truly valued and help us improve. We hope we may have the opportunity to welcome you back to Cheval Three Quays for a much better experience. Kind regards, Kate Fletcher General Manager
Dear Tori-Gbone, Thank you for sharing your feedback. While we are pleased to hear you found the apartment spacious, we are very sorry that your experience did not reflect our usual high standards. Please accept our sincere apologies for… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewLocation, security, room layout. Quality of bed
Smelt like there was a smoker staying in the room before us. Not a heavy smell but there non the less. Room was very clean.
Dear James, Thank you so much for your feedback. We are pleased to hear that you enjoyed the location, the security, the layout of the apartment, and the comfort of the bed. We are sorry to learn that there was a lingering smell in the apartment. Although all of our apartments are non-smoking, we appreciate you bringing this to our attention. Your comments have been shared with our Housekeeping Manager as a helpful reminder to ensure everything is fresh and comfortable for all our guests. Feedback such as yours is truly valuable in helping us enhance the overall guest experience. We hope to have the pleasure of welcoming you back to Cheval Three Quays in the near future. Kind regards, Kate Fletcher General Manager
Dear James, Thank you so much for your feedback. We are pleased to hear that you enjoyed the location, the security, the layout of the apartment, and the comfort of the bed. We are sorry to learn that there was a lingering smell in the a… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewFor a hotel, it sure feels like your own condo overlooking the Thames. The extra space in the rooms makes the experience really comfortable. The washing machine was really welcome after a few days of travel. The kitchen was well-equipped. Our go-to stay in London these days. The easy accessed combination of tube, bus routes (and even river ferries) makes it a convenient location too.
Dear Robert, We are delighted to hear that your stay felt like a home away from home and that you enjoyed the space, comfort, and amenities of the apartment. It is lovely to know we have become your go-to place in London, and we look forward to welcoming you back again soon at Cheval Three Quays. Kind regards, Kate Fletcher General Manager
Dear Robert, We are delighted to hear that your stay felt like a home away from home and that you enjoyed the space, comfort, and amenities of the apartment. It is lovely to know we have become your go-to place in London, and we look for… Show more
Reviewed: 30 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewPerfect location, lovely rooms - very clean with all the necessary amenities and more. The bed was exceedingly comfortable, and the staff were responsive, attentive, kind, and conversational in all the right ways. This was an outstanding experience. I have booked to go back next week when I return to London.
Nothing.
Dear Elizabeth, Thank you for your kind words. We are thrilled to hear you enjoyed the comfort, location, and thoughtful service during your stay. It is always a pleasure to know when guests feel truly at home with us. We are so glad to hear you have already booked your return, and we look forward to welcoming you back very soon at Cheval Three Quays. Kind regards, Kate Fletcher General Manager
Dear Elizabeth, Thank you for your kind words. We are thrilled to hear you enjoyed the comfort, location, and thoughtful service during your stay. It is always a pleasure to know when guests feel truly at home with us. We are so glad to … Show more
Reviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe kitchen was well-equipped, and the bed was comfortable.
The worst thing was the location of the hotel. While it is a good spot for exploring East London, the traffic on the roads leading to the hotel was really bad, making it time-consuming to travel by car. Additionally, the dining table and chairs were bar table and high chairs, which was a bit uncomfortable.
Dear Soojung, Thank you very much for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you found the kitchen well-equipped and the bed comfortable. While we unfortunately do not have control over the traffic conditions in central London, we hope that our prime riverside location provided convenient access to many of the city’s attractions and helped make your visit enjoyable. We also appreciate your comments regarding the dining table and chairs, and we will certainly take this into consideration for future improvements. It would be our pleasure to welcome you back again in the future. We hope to have the opportunity to welcome you back again soon. Kind regards, Kate Fletcher General Manager
Dear Soojung, Thank you very much for taking the time to share your feedback following your recent stay with us. I am delighted to hear that you found the kitchen well-equipped and the bed comfortable. While we unfortunately do not have … Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe room is spacious. We like the kitchen and the laundry room.
Dear Emily, Thank you for your lovely feedback. We are delighted you enjoyed the spacious apartment, as well as the kitchen and laundry facilities. We hope to welcome you back again soon at Cheval Three Quays. Kind regards, Kate Fletcher General Manager
Dear Emily, Thank you for your lovely feedback. We are delighted you enjoyed the spacious apartment, as well as the kitchen and laundry facilities. We hope to welcome you back again soon at Cheval Three Quays. Kind regards, Kate Fletche… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe staff were very nice!!
Very thing was perfect
Dear Mary, Thank you so much for the wonderful feedback. We are so pleased to hear you found the team friendly and that everything met your expectation. We would be delighted to welcome you back again soon at Cheval Three Quays. Kind regards, Kate Fletcher General Manager
Dear Mary, Thank you so much for the wonderful feedback. We are so pleased to hear you found the team friendly and that everything met your expectation. We would be delighted to welcome you back again soon at Cheval Three Quays. Kind reg… Show more