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Reviews of Chrystal Palace Stays with free parking Lambeth

89 Elder Road, Upper Norwood, SE27 9NB, United Kingdom

#4 of 4 hotels in Upper Norwood

Guests' Choice

Review Score

Based on 19 apartment reviews

4.8

Score breakdown

  • Cleanliness

    5.7

  • Comfort

    5.6

  • Location

    6.5

  • Facilities

    5.4

  • Staff

    5.8

  • Value for money

    5.3

  • Free Wifi

    7.5

Verified guest reviews from real Bookers

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Showing 1 - 19

  • Reviewed: August 15, 2025

    4.0
    Disappointing
    • Leisure trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 32 nights

    cleanliness, equipment's, host response etc

    size of space

    Stayed in August 2025

  • Reviewed: June 11, 2025

    1.0
    Very Poor
    • Business trip
    • Travelers with friends
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    The apartment was unkept, it was smelling, linen old, the garden not slashed door way had garbage and the toilet was not clean. Took photos wouldn't encourage anyone to book this. Didn't stay there and they refused to refund me. It must be a plot to rip innocent travelers.

    Nothing

    Stayed in June 2025

  • Reviewed: April 24, 2025

    3.0
    Won’t ever go there again?This wasn’t worth the money especially a charge of £110 for cleaning. This tiny flat would no
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    It needs more attention to detail: it’s a 2 bedroom flat but the 2nd bedroom is off the first and looks as if it actually belonged to the next door flat! Radiator in that room didn’t work. The radiator in 1st bedroom had no thermostat so it couldn’t be turned off during the day when flat was vacant. There was no bedside table or lamp in 1st bedroom. Bathroom - no plug in hand basin. Toilet basin needs cleaning with a chemical as it was a discussing brown colour! Water from the shower leaked down into kitchen! No bath mat. Kitchen - a 2 bedroom flat should have 4 of everything BUT there was 1 teaspoon, only 2 mugs, 3 bowls, only 2 large tumblers and no wine glasses nor any other glass! There was a broken cupboard door. No tea towel for drying up. Lounge - small coffee table was broken.

    Near to a park.

    Stayed in April 2025

  • Reviewed: April 17, 2025

    1.0
    Do not book!
    • Business trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Health concerns see photos

    Don’t book it!!

    Stayed in April 2025

  • Reviewed: February 21, 2025

    1.0
    Terrible. AVOID!!!
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    The sofa bed in the living room was broken - propped up with bricks! When I messaged the owner about this the reply was “a new one is on order” which wasn’t much use to me. The place was filthy, smelly and freezing cold. Old toilet roll tubes used to fill in gaps behind the bathroom sink. Dirty bed sheets… the list is endless (I have many photos). Also, there was someone in the property next door which is joined to this one by what I though was a cupboard door. There is an old fashioned keyhole so you can see through. At one point I thought someone was in the property! Quite creepy and frightening - does the person next door have a key?!

    Not much to like to be honest. Large driveway for cars.

    Stayed in January 2025

  • Reviewed: January 3, 2025

    1.0
    NEVER AGAIN! Black mold!!!!
    • Business trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 3 nights

    We paid £1,000 to stay somewhere else and checked out a few hours after we arrived. There was Black mold in the bedroom with two single beds, all across the bay window, Black mold in the bathroom and the sofa bed was snapped in half, and had been propped up with bricks. The host ignored and continues to ignore us throughout the entire complaints process and I'm still yet to receive a refund. Absolutely disgusting to allow people and potentially children stay in such a cold, damp, moldy and DANGEROUS accommodation, especially when the owner of the home is staying in a room next door, so, they can hear everything you say/do. It's creepy, the whole set up is just creepy. Stay away. Charging a high premium for a cold, damp place to stay - AVOID AT ALL COSTS.

    Nothing.

    Stayed in December 2024

  • Reviewed: July 7, 2024

    1.0
    Do not book.
    • Business trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    The property is a shared property which they don’t specify, the power cut out and there was a leak throughout my whole stay. Upon arrival the sofa bed was also broken. The host didn’t answer calls and refused to reimburse.

    Stayed in June 2024

  • Reviewed: May 1, 2024

    1.0
    Worst stay ever
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    We were 5, we had booked for 5 based on the pictures showing a dining table with 3 bedrooms. It turned out we only had a small appartment with 2 bedrooms. When we called to get further explanations noone answered. There was no central heating when we arrived, my husband who is electrician had to solve the problem. There were only 4 glasses, 4 plates, 4 of each. No mugs in the country of mugs of all! The housekeeper finally replied the next day saying the former guest must have had nicked them (probably along with one plate, one glass...). Turned out there is a sofa bed (or so called it). The housekeeper brought sheets for it but no quilt so it was of no use. The worst stay ever. We had to sleep with our 6 year old daughter in a double bed. Had to eat all 5 of us on a small coffee table (in turn). No broom to tidy the crumbs. And no electrical socket for the TV!

    Stayed in April 2024

  • Reviewed: July 7, 2025

    1.0
    Absolutely horrendous!
    • Business trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    1st the bedrooms are off each other of which is not stated in the add on booking.com the bedding has stained on it with litter and thick dust on the floor around the beds to add the curtains are short of the floor in the bay window by 1m so you may as well not bother closing them ! And to add they are see through anyway so given the zero privacy I ended up sleeping on the sofa however the coffee table is dropping apart the door is off its hinges so won’t close again zero privacy I had no sleep as the gate outside the lounge now my bedroom is broken and slamming all night in the wind of which activates the light sensor in the hall so all night long it’s light on lights off lights on The bins was not empty last guests rubbish in them To be honest I wouldn’t put my dog in this place The host is a joke the customer service is bottom of there priority only want your money Avoid this place unless you want to stay in a very expensive sh*t hole

    Nothing

    Stayed in June 2025

  • Reviewed: May 27, 2025

    1.0
    Left after half hour as couldn’t stay in a property not as advertised
    • Leisure trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    The property was listed as a 3 bed apartment and only two bedrooms were open . It wasn’t very clean , the wardrobe and furniture were broken and not fit for purpose.. Absolutely appalled that the owner hasn’t given us a full refund as we didn’t even stay in the property as it was not up to standard and it was dangerous as the fire alarms weren’t turned on !!

    Stayed in May 2025

  • Reviewed: July 31, 2025

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 30 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2025

  • Reviewed: January 27, 2025

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: December 28, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: April 30, 2025

    10
    Exceptional
    • Business trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: April 30, 2025

    10
    Exceptional
    • Business trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: December 16, 2024

    8.0
    Very Good
    • Business trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: November 28, 2024

    10
    Exceptional
    • Business trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 4 nights

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: August 4, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Three-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in August 2024

Showing 1 - 19

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