Reviews of Citadines Trafalgar Square London 4 stars
18-21 Northumberland Ave, Westminster Borough, London, WC2N 5EA, United Kingdom
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewRoom had everything I needed and staff were helpful/friendly. Hotel is also in a great spot for places to eat, transport links, central landmarks, and grocery shops. Good for solo travellers.
N/A
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewFantastic location with spacious rooms
Dear Kim, Thank you for your feedback and for sharing your experience at our property. We look forward to welcoming you back anytime. Kind regards, Vanessa - S.Receptionist.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation, Room had everything in it we needed, quiet
Reception staff well intentioned, generally helpful but at times slightly bossy.
Dear Peter, thank you for your feedback, we are glad you enjoyed your stay with us. Kind regards, Vanessa / S. Receptionist
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation is great. Right in the middle of where you need to be out that end of the city. Staff was helpful. The coffee machine and water dispenser was great.
Room lacked character. Needs a little updating.
Dear Adam, thank you for sharing your experience in Citadines Trafalgar Square, I will also pass your comments for improvement to the area in charge. Kind Regards, Vanessa / S. Receptionist
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewPerfect location to walk to everything 5 minutes from Thames river. Large room very comfortable.
Dear Megan, Thank you for taking the time to submit your feedback score and comments, and for recognizing our fantastic location perfect for London sightseeing. We look forward in welcoming you back to Citadines Trafalgar Square London soon. Kind regards Harshada T
Dear Megan, Thank you for taking the time to submit your feedback score and comments, and for recognizing our fantastic location perfect for London sightseeing. We look forward in welcoming you back to Citadines Trafalgar Square London soon… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe hotel is in a perfect location next to Trafalgar Square, with an underground station just around the corner. It has a bigger room than any of the London hotels I have been to. The kitchen is a big plus—you can have a quick bite in the room.
Lack of room cleaning. Bathtub with shower curtain.
Dear Ikoniecki, Thank you for your review! We're delighted you enjoyed the spacious room, central location, and the convenience of the kitchen. We appreciate your feedback on room cleaning and the bathroom setup, and will use it to improve our guest experience. Kind regards Harshada
Dear Ikoniecki, Thank you for your review! We're delighted you enjoyed the spacious room, central location, and the convenience of the kitchen. We appreciate your feedback on room cleaning and the bathroom setup, and will use it to impr… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewExcellent location, comfortable bed and good breakfast.
Only one niggle, the shower curtain over a narrow bath stuck to one's body while showering.
Dear Helen, Thank you for your kind words about our location, comfort, and breakfast! We appreciate your note about the shower curtain and will look into ways to improve this for a better experience. Kind regards Harshada T
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewIt has excellent location, one block from Trafalgar Square and the Embankment station.
Dear Ana Thank you for taking the time to submit your feedback score and comments, and for recognizing our fantastic location perfect for London sightseeing. We look forward in welcoming you back to Citadines Trafalgar Square London soon. Kind regards Harshada T
Dear Ana Thank you for taking the time to submit your feedback score and comments, and for recognizing our fantastic location perfect for London sightseeing. We look forward in welcoming you back to Citadines Trafalgar Square London soon. K… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery close to the playhouse theatre Very comfortable beds & lots of space for our family (2 older teens) Good AC
Nothing - but there was some noise from next doors room
Dear Lucy, Thank you for your lovely feedback! We’re delighted you enjoyed the central location, spacious rooms, and comfort for your family. Kind regards Harshada
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewVery central and easy to get anywhere in London. Room was spacious and comfortable
Staff were not that engaging - every question was answered with No, felt like a bit of a default setting.
Dear Gavin, hank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our central location and found your room spacious and comfortable. However, I’m truly sorry to learn that your experience with our team did not meet expectations. Please rest assured your comments have been shared with the team for improvement. Kind regards, Vanessa - Senior Receptionist.
Dear Gavin, hank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our central location and found your room spacious and comfortable. However, I’m truly sorry to learn that your experience with our … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe facilities were functional
Everything decor and fittings wise was tired and in need of refurb. In reality it was nothing like the photos on the website
Dear Guest, your comments are valuable in helping us identify areas for improvement, these comments will be passed to the area in charge. Kind regards, Vanessa - Senior Receptionist.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation
Stayed 5days and room was not serviced, on arrival had only 1tissue in tissue box and half a roll of toilet paper not good enough for the cost of the stay!
Dear Velvet, thank you for your feedback, At check-in, our receptionist clearly explained that additional toiletries, and towels are available free of charge upon request. We include this information as part of our standard check-in process to ensure all guests are aware of the services available to them. Kind regards, Vanessa - Senior Receptionist.
Dear Velvet, thank you for your feedback, At check-in, our receptionist clearly explained that additional toiletries, and towels are available free of charge upon request. We include this information as part of our standard check-in process… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGood position just down from Trafalgar Square
Nothing
Dear Alison, thank you for your rate and feedback, we are so glad you enjoyed your stay! We hope to welcoming you back anytime. Kind regards, Vanessa - Senior Receptionist.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent, easy walking to so many sights
Everything was excellent
Dear Deborah, thank you for your feedback! we are so glad you enjoyed your stay with us. We look forward to welcoming you back anytime! Kind regards, Vanessa - Senior Receptionist.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThis is a lovely hotel in a great location!
Dear Rybarczyk, Thank you for taking the time to submit your feedback score and comments, and for recognizing our fantastic location perfect for London sightseeing. We look forward in welcoming you back to Citadines Trafalgar Square London soon. Kind regards Harshada T
Dear Rybarczyk, Thank you for taking the time to submit your feedback score and comments, and for recognizing our fantastic location perfect for London sightseeing. We look forward in welcoming you back to Citadines Trafalgar Square London … Show more